Continuing to Serve You


On January 29, 2019, PG&E moved forward with its previously announced plan to file for Chapter 11.


We are continuing to provide safe and reliable electric and natural gas service. We are not "going out of business," and we expect that there will be no disruption to the services you expect from us as a result of the Chapter 11 process.


Our extensive restoration and rebuilding efforts to help communities recover from the devastating wildfires are continuing. We are committed to these efforts and safety remains our most important responsibility.


PG&E is also working very hard to address future wildfire risks and continuing to make critical investments in our systems and infrastructure to further improve safety. Our Community Wildfire Safety Program includes:


  • Conducting detailed and enhanced safety inspections of more than 50,000 transmission poles and towers and 5,500 miles of transmission lines in the highest wildfire-threat areas;
  • Aggressively removing vegetation in areas of high wildfire risk, including trees and branches near power lines and trees at risk of damaging our lines;
  • Investing in more real-time monitoring and intelligence like 1,300 new weather stations and nearly 600 new, high definition cameras to enhance weather forecasting and modeling;
  • Installing stronger and more resilient poles and covered power lines in the highest fire risk areas; and
  • Replacing equipment to further reduce wildfire risks and tailoring upgrades based on terrain and weather conditions using more granular analysis of fire-prone regions.

This website is intended to provide information about the reorganization process. Additional information can be found in the tabs below.

Serving our Customers Safely


We are continuing to provide safe and reliable electric and natural gas service to our customers as normal. That will not change as a result of this process.


You can find additional information about what this process means for customers in the open letter to customers from PG&E Corporation Interim CEO, John Simon, and in the other resources below, including the frequently asked questions.


A letter to our customers:


January 29, 2019


To Our Customers,


Today, we moved forward with our previously announced plan to file for Chapter 11. We did not make this decision lightly, as we understand that millions of our customers rely on us and will have questions.


We want to make sure you understand what this means for you, what you can expect going forward, and what we are doing to continue to safely serve you and your energy needs.


Here are the most important things you need to know about this process:


Safety must and will come first: Throughout this process, we will continue to prioritize safety, and the necessary steps and actions that must be taken to make the energy system you depend on safer.


The power and gas will stay on: We will continue to provide you with reliable electric and natural gas service, and that will not change as a result of this process. To be very clear, we are not "going out of business," and there will be no disruption in the services you expect from us.


Helping communities recover and rebuild: We will continue to assist communities affected by the devastating Northern California wildfires. Our extensive restoration and rebuilding efforts will continue. 


Working together on solutions: As we move forward, we intend to work collaboratively and maintain a dialogue with our customers and communities, as well as civic leaders, regulators, policymakers and other parties. Throughout this process, we will continue to prioritize those actions and steps required to ensure safety and reliability - as well as those that will make the energy system safer and more reliable now and in the future.


Over the coming weeks and months, we will continue to provide you with updates as we move through this process. You can also find additional information at pge.com/reorganization.


Finally, we recognize that we have a lot of work ahead to re-earn your trust. We have heard the loud calls that we must change, and we are determined to do so.


Please know that all of our 24,000 employees are committed to doing everything possible to make our system safer and more reliable, and to providing all 16 million people we serve with the energy system they want and deserve.


Thank you for your continued support.


Sincerely,


John R. Simon
Interim CEO, PG&E Corporation


Learn More


PG&E values its relationships with our suppliers. We know you may have questions about the Chapter 11 process. Below, you can find a letter to suppliers and frequently asked questions. If you have additional questions, please reach out to your usual sourcing contact.


A letter to our suppliers:


To Our Valued Supplier Partner,


We value our relationship with you and the important role you play in our ability to serve our customers safely.


On January 29, 2019, PG&E took the expected next step and filed for reorganization under Chapter 11 of the Bankruptcy Code in the U.S. Bankruptcy Court for the Northern District of California.


Here are the most important things you need to know right now about this process:

    • We will pay vendors and suppliers under normal terms for goods and services provided on or after the filing date of January 29, 2019. We received approval from the Court to access up to $1.5 billion of our $5.5 billion in new debtor-in-possession ("DIP") financing, which will provide sufficient liquidity to meet our post-petition obligations including to our suppliers. A hearing to consider final approval of the balance of the DIP financing and final approval of the other first day motions is set for February 27, 2019.
    • Our operations are continuing as normal. We do not expect any impact to electric or natural gas service for our customers, and we plan to continue to make investments to upgrade our systems, infrastructure and critical safety efforts.
    • We and our customers are relying on you to continue providing the products and services we need. We recognize the important role you play in enabling PG&E to deliver safe and reliable service to our customers.

Please know that the Bankruptcy Code does not permit payment for goods and services received prior to the filing date except in very limited circumstances that must be authorized by an order of the Bankruptcy Court. Any claims for such goods and services will be addressed in the Chapter 11 case. We sincerely regret any hardship this may cause.


We are committed to being transparent and to working closely with you throughout this process, and we will continue to keep you informed as we move forward. If you have questions, please reach out to your usual sourcing contact or email our dedicated supplier outreach address at SupplierInquiries@pge.com.


Additional information is available at PG&E's restructuring website at pge.com/reorganization, by calling our Restructuring Hotline at 1-844-339-4217 (for calls originating outside of the U.S. please dial 929-333-8977) or by emailing pgeinfo@primeclerk.com. Court filings and other documents related to the court-supervised process are available on a separate website administered by our claims agent, at https://restructuring.primeclerk.com/pge.


Thank you for your continued support, and we look forward to continuing to work closely with you as we work through this process.


Sincerely,


Gun S. Shim
VP Supply Chain and Chief Procurement Officer
Pacific Gas and Electric Company (PG&E)



Supplier Frequently Asked Questions

We appreciate the service that you provided during your tenure at PG&E. We know you may have questions about the Chapter 11 process. Below, you can find a letter and frequently asked questions for retirees.


A letter to retirees:


Dear PG&E Retiree,


All of us at PG&E deeply value your contributions to our company, and I wanted to share some important news.


We are reaching out to let you know that PG&E has taken the next step in its reorganization process. On January 29, we filed for Chapter 11 under the Bankruptcy Code.


We want to make sure you understand what this means for you, what you can expect going forward, and what we are doing to continue serving you safely and reliably. Here are the most important things you need to know about this process right now:


    • Both the company's tax-qualified pension plan and its health and life insurance benefits are unchanged. We have received interim Court approval to continue these programs. As always, to the extent changes are contemplated or required that might impact you or your benefits, we will notify you in a timely manner.
    • The power and gas will stay on: We will continue to provide you with reliable electric and natural gas service, and that will not change as a result of this process. To be very clear, we are not "going out of business," and there will be no disruption in the services you expect from us.
    • Safety must and will come first: Throughout this process, we will continue to prioritize safety, and take the necessary steps and actions to make the energy system you depend on safer. We are monitoring wildfire risk at our 24-hour Wildfire Safety Operations Center, conducting additional and accelerated safety inspections of more than 30,500 miles of transmission and distribution lines, including approximately 735,000 structures in high fire-threat areas, and creating greater clearances between trees, limbs and power lines. We are also working with local communities to prepare to turn off power during extreme weather conditions so downed lines will not spark fires.
    • Working together on solutions: As we move forward, we intend to work collaboratively and maintain a dialogue with our customers and communities, as well as civic leaders, regulators, policymakers and other parties. We will continue to prioritize those actions and steps required to ensure safety and reliability – as well as those that will make the energy system safer and more reliable now and in the future.

For those of you with a cash balance Plan benefit, as of January 29, 2019, the Plan is not legally permitted to offer a lump sum payment option for a participant or beneficiary whose benefit is worth more than $5,000. You are still eligible to receive the Plan benefit, and there are no restrictions on payment in the form of a life annuity, a joint pension, or a marital pension.


We will continue to provide updates as we move through this process. As always, to the extent changes are contemplated or required that might impact you or your benefits, we intend to notify you in a timely manner. If you have questions, you can find FAQs and additional information on our website at www.pge.com/reorganization.


As always, we value the service that you provided during your tenure at PG&E.


Sincerely,


John R. Simon
Interim CEO, PG&E Corporation



Retiree Frequently Asked Questions

Press Releases / Notices / Filings:


Case Information: Court filings and other documents related to the Chapter 11 process are available on a separate website administered by PG&E's claims agent, Prime Clerk, at https://restructuring.primeclerk.com/pge.


Restructuring Hotline: Information is also available by calling 1-844-339-4217 (toll-free in the U.S.) or 929-333-8977 (for parties outside the U.S.), as well as by emailing pgeinfo@primeclerk.com.


Media: For media inquiries, please contact Media Relations at 415-973-5930.


Giving Locally

As a core value, PG&E has always been committed to supporting the communities we serve through our charitable giving, volunteerism and other non-profit community activities.


With that said, in light of the current situation, the utility's community giving programs must be re-evaluated and are currently on hold. In connection with the reorganization process, PG&E’s charitable program may be subject to review.


A note about the PG&E Corporation Foundation: Although it is fully separate and distinct from the utility and not subject to review as part of a PG&E reorganization, the PG&E Corporation Foundation's charitable giving program is also being re-evaluated.


Currently, we do not have a timeline for when we can provide an update on our 2019 charitable giving program. Please check back at a later date for updates or contact PG&E Community Relations at communityrelations@pge.com.


For more information, please visit pge.com/givinglocally.