Our PG&E HR Help Line team members are available to assist coworkers reporting a confirmed positive test, suspected exposure or symptoms.

Prior to calling the HR Help Line, please follow this flow chart (PDF, 226 KB). The chart indicates whether you need to call HR, wait on the line to speak to an agent or leave a voicemail.

Phone lines (415-973-4357, Option 4, Option 1) are open M-F 7 a.m. – 4:30 p.m. with voicemail monitoring over the weekend.



Navigate PG&E policy and guidance information by topic.


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Vaccines and Testing
Executive Notes



To review the latest changes, please review the COVID-19 FAQ (3/16) (PDF, 300 KB) or view the most recent executive notes. To review key COVID-19 policies and procedures, please Policies and Procedures below or visit the Safety and Work Procedures page.



COVID-19 Workforce Impacts




HR Help Line Decision-making


Use this decision tree to determine if you should call the HR Help Line to report a confirmed positive test, suspected exposure or symptoms. Click the below image to view the full tree.


Should-I-call-HR-Help-Line-infographic

Policies and Procedures


Below is a list of key COVID-19 policies and procedures documents to help keep you, our coworkers and our communities safe. For the latest versions of each document, please sign into your LAN ID and visit the full Guidance Document Library (GDL) for Safety and Health.




It’s Our Shot Campaign


From the initial news to shortages to adapting to new ways to work, it’s been a tough year. Please take the time to listen to these coworkers share their pandemic experiences, feelings about getting vaccinated and hopes for the future.