Energy Alerts overview

The Energy Alerts program will help you stay on top of energy bills by allowing you to set a monthly bill alert amount of your choice and notifying you when your bill is projected to exceed your set alert amount.

Here are three ways to set Energy Alerts:


  • To help reduce your energy bill, set an alert amount slightly lower than your normal energy bill.
    For example, set your monthly bill alert amount 15% LESS than your average bill and receive an alert when you're projected to exceed that amount during your billing cycle.
  • To avoid the surprise of a high energy bill, set an alert amount slightly above your average energy bill.
    For example, set your monthly alert amount 10% MORE than your average bill so that the alert notifies you if your usage is forecasted to be higher for the month.
  • To avoid crossing into a higher priced tier if you are on the standard E1 rate plan, set your alert based on your Tier 2 electric price.
    The E1 rate includes a total of 3 pricing tiers which are based on monthly energy usage. Each tier is associated with a designated usage amount, and once that amount is reached, you move into the next tier with a higher cost of energy. To use Energy Alerts and prevent moving into Tier 3 (the highest priced tier), find additional information below.

Select your preferred method of receiving alerts.

You can choose how to receive your energy alert via your channel of choice: email, text or a phone call. You can enter a total of four contacts to receive a notification.


             



Get notified when you’re on track to exceed your monthly bill alert amount.

Energy Alerts can be sent after the first week of your billing cycle and may be received as late as one day before your billing cycle ends. These notifications are triggered if your current energy use is projected to exceed the bill amount you specified. Alerts are sent once during each billing cycle and through your preferred notification channel.


The alert will provide you the opportunity to adjust your energy use if needed.

Check out these energy-saving tips

Take control of your energy bills

Enroll in Energy Alerts today or call 1-866-743-0263 to sign up.


Already enrolled?

Manage your alerts.
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How can I set my Energy Alert to avoid the higher priced tier for PG&E's E1 rate plan? 

Pick an alert amount that will notify you before you enter into Tier 3 pricing. Below is a graph of electric amounts by baseline territory. The suggested Energy Alert amount includes an average gas bill of $20. Please adjust the Energy Alert amount if your gas bill is not $20. For example, if you live in San Jose, your Baseline Territory is X. The suggested Energy Alert amount for Non-CARE customers is $140.


Baseline Territory Map

Baseline Territories can also be found on the electric and gas details page of your bill, in the right-hand column.


Non-CARE Tier 2 estimated bill amount

Baseline Territories*

Electric bill amount if you use all of your Tier 2 allotmentSuggested Energy Alert amount**
P
$165
$185
Q
$80
$100
R
$180
$200
S
$165
$185
T
$80
$100
V
$105
$125
W
$200
$220
X
$120
$140
Y
$125
$145
Z
$75
$95

Based on your summer Tier 2 allotment. Prices are rounded to the nearest $5 and are subject to change.

*To find your Baseline Territory, please reference the Baseline Quantities by Territory map above.
**Includes $20 for average gas bill.


CARE Tier 2 estimated bill amount

Baseline Territories*

Electric bill amount if you use all of your Tier 2 allotmentSuggested Energy Alert amount**
P
$105
$125
Q
$55
$75
R
$115
$135
S
$105
$125
T
$55
$75
V
$65
$85
W
$125
$145
X
$75
$95
Y
$80
$100
Z
$45
$65

Based on your summer Tier 2 allotment. Prices are rounded to the nearest $5 and are subject to change.

*To find your Baseline Territory, please reference the Baseline Quantities by Territory map above.
** Includes $20 for average gas bill.


PLEASE NOTE:

  • Eligible customers include single, residential properties that have interval data through their SmartMeter™. Net Energy Metering (solar), Community Choice Aggregate (CCA) and Direct Access customers are ineligible to enroll at this time.
  • Customers can enroll and un-enroll from this program at any time.