Get third-party notification
Help ensure that someone else’s energy stays connected
Third-Party Notification informs you when a friend or relative misses paying a bill because of illness, hardship or other issues. Here’s how it works:
- With this program, PG&E notifies you when another person receives a late notice for an unpaid bill.
- As the designated third party, you’re not responsible for paying the bill, but you might want to contact PG&E to help resolve the issue.
- Third-Party Notification is available to all residential customers, with the consent of both parties.
Sign up by mail
Sign up for Third-Party Notification with a few easy steps.
- Download Electric Sample Form No. 79-1025 Third Party Notification Service Bill Insert (PDF, 189 KB)
- Complete the form and send it to the following address:
P.O. Box 997300
Sacramento CA 95899-7300
Learn about changes to PG&E collections practices
PG&E changed our collections, customer notification and disconnection practices on April 1, 2013. Our practices conform with the minimum timelines and processes authorized by the California Public Utilities Commission (CPUC) for the investor-owned utilities in Decision 12-03-054.
We understand that these are tough financial times. Disconnection of service is an action that PG&E does not take lightly. We take this step only after all other options are explored. Call us at 1-800-743-5000 if you are having trouble paying your bill.
If a service shutoff would risk your life or health, visit our Vulnerable Customer page.
Get energy assistance program information in large print
View info about PG&E energy assistance programs in large print. Download any of these files:
For general questions, contact the PG&E Customer Service Center at 1-800-743-5000.
PG&E helps customers through many programs and community outreach projects.
Discover the national program that connects families to helpful services and programs.