Help ensure that someone else’s energy stays connected

Third-Party Notification informs you when a friend or relative misses paying a bill because of illness, hardship or other issues. Here’s how it works:


  • With this program, PG&E notifies you when another person receives a late notice for an unpaid bill.
  • As the designated third party, you’re not responsible for paying the bill, but you might want to contact PG&E to help resolve the issue.
  • Third-Party Notification is available to all residential customers, with the consent of both parties.

Sign up by mail

Sign up for Third-Party Notification with a few easy steps.


  1. Download Electric Sample Form No. 79-1025 Third Party Notification Service Bill Insert (PDF, 189 KB)
  2. Complete the form and send it to the following address:

    P.O. Box 997300
    Sacramento CA 95899-7300

We understand that these are tough financial times. Disconnection of service is an action that PG&E does not take lightly. We take this step only after all other options are explored. Call us at 1-800-743-5000 if you are having trouble paying your bill.


If a service shutoff would risk your life or health, visit our Vulnerable Customer page.