Outage notifications

Receive outage updates by text, email or phone

Stay informed about outages affecting your service—or service anywhere in PG&E's territory. When you sign up for outage notifications, we'll let you know the cause, when crews are on their way, the estimated restoration time and when power is restored. Learn about your outage notification options, below.

If you simply want to view or report an outage, you can go directly to our outage map. An online account is not required.

Public Safety Power Shutoff notifications

If extreme fire danger conditions threaten a portion of the electric system serving your community, it may be necessary for us to turn off electricity in the interest of public safety. This is called a Public Safety Power Shutoff. When possible in advance of an outage, we will send notifications to the phone and email contacts we have on file. Update your contact information now or call 1-866-743-6589 during normal business hours.

Automatic outage notifications for PG&E customers

If we have your current phone number on file, we'll attempt to let you know when your power is out through a call or text. If you would like to receive updates on the current outage, please sign in to your online account to set a notification preference. Once set you will receive automatic notifications unless you opt-out. If you'd like to set preferences for how we notify you about any future outages, you can do so in your online account.

Follow the steps below to sign in and set up your future outage-notification preferences.

Outage map notifications for the general public

Anyone searching our online outage map can sign up to receive updates for any outage occurring in our service territory. An online account is not required. When power is restored to all addresses included in the outage, the notifications discontinue. To receive updates for future outages, even for the same address, you have to visit the map to sign up again.

Find out how to sign up for current-outage notifications, below.