We'll provide updates that include the cause of the outage as well as when you can expect power to be back on. PG&E offers two types of outage alerts:
Once you set up your alerts, we'll notify you when outages affect your service. You'll get restoration timing and other updates until service is restored.
To sign up for alerts, go to the Profile & Alerts section of Your Account and scroll down to Alert Settings. Set your Outages Alert to "on."
Sign in without an online account using your last name, service address Zip Code, and the last four digits of your Social Security Number.
You can search for a specific electric outage that is happening at the moment and request to receive alerts. No PG&E account is required.
Find out how to view current outages, learn if a specific address is experiencing an outage, request outage updates or report an outage.
PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.
For public safety, it may be necessary for us to temporarily turn off electricity in high fire-threat areas when extreme fire conditions occur. We will attempt to contact customers in advance to ensure there’s enough time to prepare.