Urgent Alert

Outage preparedness & support

Stay prepared for outages and get support

Why do electric outages happen?

While we work to prevent power outages, they can still occur. Here's why.

Why do gas outages and leaks happen?

Gas leaks can lead to a gas outage. Knowing how to detect a leak can keep you safe. 

Sign up for outage alerts

Receive outage updates by text, email or phone.

Outage resources

Resources to help you reduce the impacts of power outages, prepare and stay safe. 

Health and accessibility support

Extra outage help for those who rely on power for health or safety. 


Find out how our partnerships reduce the impact of outages. We work with local communities and tribal governments.

Financial Support

We offer extra assistance during disasters. Learn about options available to you.

Report outages or safety concerns

Find or report outages near you.

Report an outage

Report an outage. Get the status of current planned and unplanned outages.

Emergency information

Smell gas?

Get to a safe place and call 9-1-1.


See a downed powerline?

Call 9-1-1 and then PG&E at 1-800-743-5000.

Report a non-emergency concern

Contact information for situations that pose no immediate risk to life or limb, such as:


  • Streetlights
  • Energy theft
  • Power outages
  • Tree trimming

Backup power safety

Losing power is disruptive. We’re here to help you stay safe before, during and after a power outage.

More outage resources

Report It app

Report non-emergency safety concerns. Alert us to problems with electrical equipment in high fire-threat areas.

Safety Action Center

Create an emergency plan that could keep you and your family safe.

Residential Storage Initiative

Find out if you qualify for a free home battery storage system.