©2025 Pacific Gas and Electric Company
If a downed powerline has fallen on your vehicle: here’s what to do!
Remain in your vehicle
The powerline may be live and can be carrying power that can electrify the ground.
Notify bystanders
Notify bystanders that you have been in an accident and honk your horn. Note: Bystanders should never approach downed lines and should remain at least 10 yards away from a downed line, that’s the length of a school bus.
Call 911
Immediately, call 911 and then PG&E at 1 (800) 743-5000. If you must exit your vehicle due to an emergency, such as fumes or a fire, please follow these steps:
Open your car door
Open your car door and stand firmly at the edge of your vehicle. You do not want to place your foot on the ground to avoid voltage.
Jump away from the vehicle
Cross your arms and jump away from the vehicle with your feet together onto the ground, and make sure not to touch the body of your car. Note: Before exiting your vehicle remove loose items of clothing.
Shuffle-step away
Make sure to shuffle-step yourself away from your vehicle (keeping your feet always touching and your heel never passing your toes). Do this for at least 30 feet on dry ground and 60 feet on wet ground.
Additional resources
Tips to prepare for a power outage
To learn more ways to prepare for an emergency, read tips to prepare for a power outage
Public Safety Power Shutoff
In order to keep communities safe, PG&E may need to turn off power when extreme weather or wildfire conditions are forecast.
This statewide initiative is called Public Safety Power Shutoff.
Find or report an outage
To find or report an outage to PG&E, visit pge.com/outages.