©2025 Pacific Gas and Electric Company
Error: Field cannot be left blank.
Error: Invalid entry. Do not use equal signs [=] or colons [:].
This summary is not available. For more details, open this PDF.
- Still need assistance? Try the Help Center.
- Link accounts. Learn how to link your accounts or access more accounts.
- CARE. Find out if you qualify for a discount.
- Medical Baseline. Learn how to apply.
- Rebates. Explore PG&E rebates for your home.
- Outages. Report and view electric outages.
- Jobs/Careers. Find out about jobs at PG&E.
Error: Field cannot be left blank.
Error: Invalid entry. Do not use equal signs [=] or colons [:].
This summary is not available. For more details, open this PDF.
- Still need assistance? Try the Help Center.
- Link accounts. Learn how to link your accounts or access more accounts.
- CARE. Find out if you qualify for a discount.
- Medical Baseline. Learn how to apply.
- Rebates. Explore PG&E rebates for your home.
- Outages. Report and view electric outages.
- Jobs/Careers. Find out about jobs at PG&E.
Looking for the right backup option? PG&E can help
During a power outage, a backup power source can keep your lights on and appliances running.
If you rely on electric or battery-dependent medical technologies or have medications that require refrigeration, it is particularly important to consider a backup power source
When determining if backup power is right for you, it is important to consider your energy needs and to understand how to use your backup power source correctly and safety.
If you decide to purchase a backup power source for your home, you will need to consider:
- Your energy needs - What are the critical appliances you'll need during an outage? Are you dependent on a medical device or have special heating or cooling needs? Sizing your energy needs is an important first step in choosing the right generator.
- Fuel preferences - Gasoline, propane, solar with backup storage? There are many factors to consider when choosing the right type of fuel including accessibility, affordability, environmental concerns and the space available for secure generator storage.
- Installation requirements - A permanent standby generator, or rechargeable home battery system should be installed by a qualified professional, such as a licensed contractor. Always consult the owner's manual for instructions on how to operate your source of backup power.
Alternatives to generators
Portable power stations operate with less noise and fumes than a traditional generator. Rechargeable home battery systems use solar energy, and can automatically provide power to your home within milliseconds of an outage.
Backup power safety
While a backup power source can be helpful during a power outage, it can also pose safety hazards when not used correctly. Improper use can risk damage to your property, or endanger the lives of you, your family, or PG&E crews who may be working to restore power.
The most important safety rule when using a backup power source is to understand and follow all safety instructions provided by the manufacturer.
Some general safety tips for using backup power:
- Don't exceed the capacity of your backup power source. Follow the manufacturer's specifications and consider the power needs of the device you are using.
- Use only properly sized extension cords between your device and power source to prevent overheating. Home battery systems can remove this risk, as they are directly connected to your electrical system, and do not require power cords.
- If using a fuel-burning generator, be sure it is positioned with proper ventilation. Carbon monoxide poisoning can be fatal.
- Never connect any generator (permanently installed or portable) to another power source, including PG&E power lines.
Additional resources
Take the Emergency kit quiz
To learn what else to include in your emergency supply kit, take our emergency kit quiz today
Medical Baseline Program
Support for customers who depend on power for medical needs
Download this page
You may download the content on this page for your convenience
©2025 Pacific Gas and Electric Company