IMPORTANT
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Critical repair work at Substation K

Planned outage beginning at midnight on Tuesday, January 20

On December 20, 2025 San Francisco customers experienced a long power outage because of a substation fire. We recognize this outage was frustrating and had a large impact on the community.

 

To better serve you, our teams will be performing critical work to fix this substation issue and improve your electric service. This critical work will require a planned power outage for some San Francisco customers (see specific location in map below).

 

While we understand this planned outage may be distruptive, we appreciate your patience as our teams work safely and quickly to complete this project. 

Actions we are taking

On January 20, we will perform critical work to return the equipment serving your neighborhood to normal service. The actions we are taking as part of this work include the following:

  • Notifying impacted customers in advance of the planned outage.
  • Providing resources and direct outreach to customers with access and functional needs.
  • Coordinating with the City and County of San Francisco.
  • Performing work and restoring service, as quickly and safely as possible.

Planned outage – what you can expect

Timing

Planned outage on Tuesday, January 20, starting at 12 a.m. that may last approximately 2 hours.

 

Location

map of outage

 

Notifications

To keep you informed, we will send information to impacted customers via text, phone or email before and during the planned outage, as well as when the work is completed. 

Get help

We know it's hard to be without power. That's why we have support available.

 

Medical and accessibility support

Get extra outage support if you rely on power for health or safety. Get medical and accessibility support.

 

211

Call 211 before or during an outage to prepare and find local support. Learn how 211 can help you.

 

Outage Center

Report an outage. View the outage map. Get the status of current planned and unplanned outages. Go to the Outage Center.