Residential Project Resources

Download our Local Inspection Desk Contact List (PDF) for your local area's email address.

To make changes to an approved design, reach out to your PG&E Job Owner. Provide them with a mocked-up version of the new design using the existing drawings or plans. This might require you to also update your:

• Globals
• Site plans
• Elevation plans
• Single line diagrams
• Switchgear cut sheets and/or loads

The PG&E Job Owner will submit them to our External Estimator team on your behalf. If you receive approval on the mockups, then the revisions will be completed in about 30 days.

"Civil as-builts" are final substructure drawings. They show detailed electric underground infrastructures (substructures), including:

• Conduit lengths
• Enclosure and/or vaults
• Pad locations
• Redlines for any changes to substructure

Yes, all contractors must provide a copy of the "civil as-builts" at the final inspection. The plans must have a signature, date, and company name per PG&E Design Standards. To learn more about the process, speak with your PG&E Job Owner. They can provide more details about TD-2051P-10-B002, "Electric Operations AIF As-Built Acceptance Process."

PG&E can help you meet technical requirements and coordinate your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

For adding a second gas meter, you must first obtain the proper permits and inspections. If the additional meter is for an ADU (Accessory Dwelling Unit) an exact address is required. The permit and inspection documentation need to show the exact ADU address and not the main home address.

The installation must meet all Greenbook clearances and requirements. Before installation, all existing and new gas appliances need to be collected. They must be verified for accuracy. This includes their British Thermal Unit (BTU) values. If you have existing gas meters and only need them turned, or if you need them reconnected to the gas facility, contact PG&E's Customer Service at 1-877-660-6789. Reach us directly rather than proceeding with a new installation application. For multi-unit situations, meters are typically grouped together. They are grouped in a common location. They can be set up outside in a protected, readily accessible location. Or they can be located in a properly vented cabinet or meter room.

You may have a need to install one or more additional gas meters if you have a home remodel. Or you may need to alter your existing gas service to your home. This may be the case if you added a separate living unit. It may be the case if you split a single-family dwelling into a duplex. 

Submitting your application

• Apply for additional gas meters using Your Projects.
  
• Upload all required documents, including permits (if applicable) in the online application.

Application review

• Once you submit your application, you get an assigned and dedicated PG&E Job Owner. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
• A PG&E Job Owner will contact you within five business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be costs or technical Design Standards.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We share them with you for your review and approval.

Contract execution and payment

• Along with the project design, you will receive a contract including an invoice for the project work to execute via DocuSign.
• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.
• Your design is valid for up to 18 months from issuance.

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the gas line. Once it has passed inspection, contact PG&E to schedule the meter connection.

To remove an existing gas service, the pipe must be cut off as close as possible to the main gas line. Both ends must be capped. Pipe removal is allowed if the service is being replaced in a nearby location. Then the old, deactivated service pipe may be completely removed.

If your home is scheduled for demolition, the service must be cut and capped at or outside the property line. It must take place within 120 days. The deadline is 120 days after the company becomes aware of the demolition. The deadline is not enforced unless a new structure is planned that will use the same service. If only a riser remains without a building, the service must be cut and capped. It must be cut and capped immediately upon discovery. For inactive services, if there's reason to believe the service will be used within a year, it may be cut and capped. It is to be cut and capped near the street side of the property line. However, if new customer stub service isn't used within 10 years of installation, it must be cut off. It must be abandoned at the main.

If you only need to stop service and remove the meter, call PG&E at 1-877-743-7782.

Submitting your application

• Request gas service removal using Your Projects.
• Upload all required documents, including permits (if applicable) in the online application.
  

Application review

• You will have a dedicated PG&E Job Owner assigned to you. This person will become the point of contact for you or your contractor.
• A PG&E Job Owner will contact you within five business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical Design Standards.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 Note:  You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

Trenching

• Removing gas lines may require excavation to access the service pipe. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
• For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  
• Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

Contract execution and payment

• If there is any cost associated with the project, you will receive a contract. You will also receive an invoice containing all costs for construction services.
• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

If your home or business construction project requires the installation of new gas service, PG&E can help. Get help to meet technical requirements and coordinate your service installation. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

Submitting your application

• Apply for new gas service using Your Projects.
• Upload all required documents, including permits (if applicable) in the online application.
  

Application review

• Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
• A PG&E Job Owner will contact you within five business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical Design Standards.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We share them with you for your review and approval.

Additional references

• You or your contractor may need to refer to the Greenbook (PDF). The Gas Service section may be especially helpful when making changes to your gas service.

Trenching

• Adding a new gas service to your home will require trenching. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
• For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
• Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

Contract execution and payment

Along with the project design, you will receive a contract including an invoice for the project work to execute via DocuSign.

• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.
• Your design is valid for up to 18 months from issuance.
  

Construction scheduling

Work with your PG&E Job Owner to:

• Schedule any construction work to be completed by PG&E.
• Establish a new account if the location has not previously received gas service from PG&E.
  

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the gas line. Once it has passed inspection, contact PG&E to schedule the meter connection.

If you are starting a home or business construction project, you may have service connection needs. You may be required to upgrade or move your gas service meter. PG&E can help you to meet technical requirements and coordinate your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

Examples of construction projects include:

• Adding a room or square footage
• Building a swimming pool
  
• Installing new commercial gas appliances
• Installing a tankless water heater.

Submitting your application

• Apply for additional gas meters using Your Projects.
• Upload all required documents, including permits (if applicable) in the online application.

Application review

• Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
• A PG&E Job Owner will contact you within five business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical Design Standards.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 Note:  You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We share them with you for your review and approval.

Additional references

You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The Gas Service section may be especially helpful when making changes to your gas service.

Trenching

• Upgrading underground gas lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
• For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
• Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

Contract execution and payment

• Along with the project design, you will receive a contract including an invoice for the project work to execute via DocuSign.
• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.
• Your design is valid for up to 18 months from issuance.

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the gas line. Once it has passed inspection contact PG&E to schedule the meter connection.

Submit a request for a temporary shutdown (disconnect/reconnect) of your electrical service. You need to submit a request to Your Projects. They require approximately 30 business days to schedule your temporary shutdown request. When submitting your request, you'll need to provide:

• Your requested disconnect date and time
• Your requested reconnect date and time
• Whether PG&E standby is required
• Information about any access issues, such as locked gates, doors, rooms, or cabinets

PG&E will temporarily and safely disconnect electric service and reconnect it when work is completed.

This allows individuals to safely work on projects such as:

• Electricians performing maintenance of electrical panels and circuit breakers
• Painters, tree trimmers and roofers to safely work around power lines

Requesting your Temporary Disconnect

• Most temporary disconnect requests can be facilitated. They are facilitated through the PG&E Building & Renovation Service Center (BRSC).
  
• You can contact the BRSC at 1-877-743-7782 between Monday and Friday from 7:00 a.m. to 6:00 p.m.
  
• When calling to schedule your temporary disconnect, be prepared to answer the following questions:
  • Does your overhead service wire cross a street?
  • Does your overhead service wire serve multi-family units?
  • Is the main circuit breaker on your electric panel rated at 400 amps or above?
  • Does your overhead service wire go through trees?
  • Does your overhead service wire come from backyard?
  • Is the overhead service connected to the upper level of multi-level building?
• In most cases your temporary disconnect request can be scheduled during the call with the BRSC. In some cases you may need to apply through the Your Projects portal. See Section 2 below. Your BRSC PG&E Job Owner will let you know if Your Projects application is necessary.
• Inspections: Be aware if the work requires a local government agency inspection of the electric panel. Especially on the same day as the disconnect. You schedule your service reconnect during the call with the BRSC. Once it has passed inspection, PG&E can return to your home and reconnect your service. Keep in mind that you will have to make sure that PG&E can access the meter. If access inside the house is required, someone at least 18 years or older must be present.

Submitting your Temporary Disconnect Application via Your Projects Portal

• Apply for your temporary disconnect service using Your Projects.
  
• In the application, you will be asked to provide the following information:
  
  • Electric service agreement ID
  • Electric meter number
  • Building Permit or Permit Application Number
  • Address of requested disconnect
  • Contact information
  • Best time to call
  • Phone number
  • Date of requested disconnect
  • Mailing address
  • Reason for temporary disconnect request
    
• You may need to apply for relocation or rearrangement of service. Apply for this service if the disconnection is for any of the following reasons:
  
  • Moving overhead connection to your home.
  • Moving meter panel location, even if there is no change in load
  • Splitting service or load and adding a meter
  • Meter panel change out (increasing panel size)
  • Replacement with no change to service (ex. old 100-amp panel to a new 100-amp panel)
  • Installation of photovoltaic solar generator connection or an Electric Vehicle
    
• If you are not sure if your disconnect falls into one of these categories, seek support. PG&E recommends that you contact an electrical contractor. They can help you plan your service renovation.

Application Review and Disconnect Scheduling

• A dedicated PG&E Job Owner is assigned to you. This will happen after you submit your application. They will become the point of contact for you or your contractor.

A PG&E Job Owner will contact you within five business days. They will discuss your request and confirm the process for scheduling your temporary disconnect.

Your home or business construction project may require temporary electric service to poles or posts for power. We can help provide power during building or renovation. PG&E can provide this service. Typically, your service can be connected within two weeks of receiving a completed application.

Submitting your application

• Apply for temporary electric service using Your Projects.
• Upload all required documents, including permits (if applicable) in the online application.

Application review

• Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your temporary service installation.
• A PG&E Job Owner will contact you within five business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical Design Standards.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

Contract execution and payment

• Once the costs have been determined, you will receive a contract including an invoice for the project work to execute via DocuSign.
• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.

Installing temporary power

• Working with your contractor, install your temporary meter panel and pole, or post for your site in a location that is protected from hazards and vehicular traffic.
• Then contact your PG&E Job Owner to inspect your service installation. Inspect it prior to scheduling PG&E to energize your service.
• You or your contractor may need to refer to the Greenbook (PDF). The manual contains helpful information such as technical specifications and drawings. The following sections may be especially useful. Refer to them when preparing to install your temporary electric service:
  • Temporary Overhead & Underground Electric Service: Details about the temporary service pole installation and grounding are in PG&E Design Standard 025055 "Requirements for Customer-Owned Poles."

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

There are several types of changes you can make to your existing electrical service:

1. Removal options:
   • Remove service and meter
   • Remove overhead pole/idle facilities
2. Relocation options:
   • Relocate panel/meter (both like-for-like or upgrade)
   • Reroute service line
   • Relocate PG&E facilities and raise/lower grade
3. Temporary disconnection services:
   • Disconnect/reconnect for panel maintenance
   • Disconnect/reconnect when working near power lines
4. Upgrade or change options:
   • Add meter
   • Change voltage/phase
   • Increase load
   • Replace electric panel (like-for-like or upgrade)

If you're increasing your load or upgrading your panel, PG&E will cover certain costs. For load increases without a panel upgrade, PG&E will pay to replace service or distribution transformers. We will also pay for metering equipment, and underground service conductors.

If you're upgrading your panel, PG&E will cover the cost of replacing distribution transformers. We will also pay for metering equipment, and underground distribution conductors. These upgrades help to meet the new ampacity requirements.

PG&E can help you to meet technical needs and work on your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

Submitting your application

• Apply for changes to your existing electric service using Your Projects.
• Upload all required documents, including permits (if applicable) in the online application.

Application review

• Once you submit your application, you get an assigned and dedicated PG&E Job Owner. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
• A PG&E Job Owner will contact you within five business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical Design Standards.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

Additional references

You or your contractor may need to refer to the Greenbook (PDF). The following sections may be especially useful. Refer to them when preparing for your electric service:

• Section 4: Overhead Electric Service
• Section 3: Underground Electric Service
• Section 7: Electric Metering
• Methods and Requirements for Installing Residential Underground Services 0-600 V to Customer-Owned Facilities

Trenching

• Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  
• For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs"
  
• Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

Contract execution and payment

• In certain situations, your PG&E Job Owner may find that there is no need to upgrade. Updates to your electric service or the utility facilities in your neighborhood are not necessary. You will be notified that there are no further steps to be taken.
• We may find that alterations need to be made to your overhead or underground electric service. This, along with the project design. You will receive a contract for the full amount of the project work to execute via DocuSign.
• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.
• Your design is valid for up to 18 months from issuance.

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If your home construction project requires the installation of a new overhead electric service, PG&E can help. PG&E can assist with meeting technical requirements and coordinating your service installation. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

Submitting your application

• Apply for new electric service using Your Projects
  
• Upload all required documents, including permits (if applicable) in the online application.
  

Application review

• Once you submit your application, you get an assigned and dedicated PG&E Job Owner. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
• A PG&E Job Owner will contact you within five business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical Design Standards.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

Additional references

You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The following sections may be especially useful. Refer to them when preparing for your electric overhead service:

• Section 4: Overhead Electric Service
• Section 7: Electric Metering

Contract execution and payment

Along with the project design, you will receive a contract including an invoice for the project work to execute via DocuSign.

• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.
• Your design is valid for up to 18 months from issuance.

Construction scheduling

Work with your PG&E Job Owner to:

• Schedule any construction work to be completed by PG&E.
• Establish a new account if the location has not previously received electric service from PG&E.

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If you are beginning a construction project, it may be necessary to dig a trench. This allows for utility installations or upgrades. Gas and electric services are often installed in a joint trench. A trench may also contain lines for other services like telephone and cable.

Examples of construction projects include:

• Building a home or adding rooms to your property or
• Installing appliances, air conditioners
• Installing electric vehicle charging station(s) or upgrading your meter panel

If the applicant chooses a trenching agent that is not PG&E, then PG&E requires applicants to use a licensed contractor as their trenching agent. If the trench fails to meet certain technical Design Standards, it will not pass PG&E's rigorous safety inspection. This may result in project delays and additional costs.

If you only need to stop service and remove the meter, call PG&E at 1-877-743-7782.

Submitting your application

• Request removals, upgrades, or new gas and underground electric services using Your Projects.
• Upload all required documents, including permits (if applicable) in the online application.

Application review

Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor.

• A PG&E Job Owner will contact you within five business days.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled.

 Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

Before you begin trenching

• Your PG&E Job Owner will guide you through the project. They will provide a drawing that illustrates the trench route with specifications.
• Ahead of digging your trench, PG&E recommends that you schedule a pre-construction meeting. A meeting with the PG&E inspector and PG&E Job Owner. They will help you meet the technical Design Standards and pass the PG&E safety inspection.
• Notification: California law requires customers to notify utilities. Notification must be at least two working days before digging. Customers can notify all affected utility providers with a single call. The call is a free service offered by Underground Service Alert. Call 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays. For more details, visit Underground Service Alert (USA) or call811. 
• References: You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The following sections may be especially useful. Refer to them for a project that requires trenching:
  • Section 3: Underground Electric Service
  • Section 2: Gas Service
  • PG&E Design Standard S5453, "Joint Trench," Joint Trench Configuration and Occupancy Guide

Contact your PG&E Job Owner immediately if you are unable to comply with the drawing. Or contact us if you are unable to comply with a written Design Standard. Contact PG&E or your local government agency to provide the Design Standards.

General trenching requirements

• Safety: Make sure that trenches near pedestrian or vehicle traffic are barricaded to ensure safety. Call 811 before you dig to notify utilities to mark existing underground utility lines. This will help you avoid damaging the existing utility equipment underground when you dig.
• Separation: Provide at least three feet of horizontal separation from trenches. Trenches contain propane lines and sewer, water, or storm drainpipes. These are not permitted in a multiple utility trench.
• Trench Occupants: All equipment in a utility trench must be owned by an entity. That entity must be a member of the Underground Service Alert (USA). USA is a California organization that helps ensure public safety. They do so by coordinating location information about the buried utility lines. Private lines such as irrigation controllers and wires for outdoor lighting are not allowed in a joint trench.
• Excavation: Dig the trench according to the trench drawing and the Design Standards. The Design Standards are found in Joint Trench Configuration and Occupancy Guide in Gas Design Standard S5453. Access the "Joint Trench" section in the Electric and Gas Service Requirements in the Greenbook (PDF).
• Backfill: Backfill must provide a smooth bedding area for the utility lines. It must and must supply at least 12 inches of cover over the conduit or pipe. Make sure to use permitted material. Sand is recommended. Details on backfill can be found in the Joint Trench Configuration and Occupancy Guide in Gas Design Standard S5453. Refer to Engineering Material Specification EMS-4123, "Backfill Sand."
• Conduit Installation: All conduit systems must pass PG&E's visual inspection. They must be tested for compliance. Test by inserting and pulling a flexible steel mandrel through the entire conduit system successfully. For details on mandrels refer to the Greenbook section titled Underground Electric Service.

Contract execution and payment

Along with the project design, you will receive a contract including an invoice for the project work to execute via DocuSign.

• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.
• Your design is valid for up to 18 months from issuance.

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

If your home construction project requires the installation of a new underground electric service, PG&E can help. Get help to meet technical requirements and coordinate your service installation. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

Submitting your application

• Apply for new or upgraded underground electric service using Your Projects.
• Upload all required documents. Include and upload permits online only if applicable.

Application review

• Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
• A PG&E Job Owner will contact you within five business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical Design Standards.
• If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
• If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

Additional references

You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The following sections may be especially useful. Refer to them when preparing for your electric overhead service:

• Section 3: Underground Electric Service
• Section 7: General Metering Information
• Methods and Requirements for Installing Residential Underground Services 0-600 V to Customer-Owned Facilities

Trenching

• Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
• For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
• Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

Contract execution and payment

Along with the project design, you will receive a contract including an invoice for the project work to execute via DocuSign.

• Contracts must be executed within 90 days of receipt.
• Your contract, once executed, is valid for up to 12 months.
• Your design is valid for up to 18 months from issuance.

Construction scheduling

Work with your PG&E Job Owner to:

• Schedule any construction work to be completed by PG&E.
• Establish a new account if the location has not previously received electric service from PG&E.

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

• For backfilling material, competent native soil is preferred for bedding, shading, and backfilling throughout the trench. Native soil is preferred to help with corrosion, logistical, and affordability concerns. However, if the native material is deemed unsuitable, you must use PG&E-approved imported fine material. Or you can use sand that meets the requirements. The requirements are specified in Engineering Material Specification (EMS)-4123.
• The soil must be properly compacted according to specific requirements:
  • For trenches across or along public roads, streets, or franchise areas: minimum 95% density compaction
  • For trenches across private properties and all other areas: minimum 90% density compaction
• A Compaction Test Report may be required by PG&E. The report must include the testing company's name, address, and contact information. Special consideration should be given to trenches. Trenches that are on slopes or grades, where bags of concrete and red dye may be required. Concrete and red dye may be required on top of the conduit to prevent backfill movement.
  
• Then, place "warning tape" above the sand. See PG&E Design Standards 038193. See "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."
• Finally, cover with native soil or additional imported sand until it meets the ground level.

Based on the type of trench (secondary/service/streetlight or primary), the minimum coverage will differ. See PG&E Design Standards 038193, "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities" for measurement details. 

Refer to Table 3, "Minimum Separation and Clearance for Electrical Conduit by Facility Type" Then refer to PG&E Design Standard 038193. See "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."

For PVC-to-PVC conduit connections, refer to Table 1, "Cement for Use with Plastic Conduits" in PG&E Design Standard 062288, "Underground Conduits."

There is a 315-degrees maximum bend allowed. This per PG&E Design Standard 038193, "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities." It is allowed for service conduit up to 200 feet.

For service conduits longer than 200 feet, the maximum bend is 300-degrees.

For example, to compute the degree of conduit bend for services conduits longer than 200 feet:

1. Sum all angles of the bends in the conduit run ("box-to-panel")
   
   • 90-degree refers to Design Standard elbow
   • 45-degree refers to half elbow
   • 30-degree
   • 22.5-degree
   • or 11.25-degree refers to smooth sweeps
2. Ensure that the total degree is less than or equal to 300-degrees

Conduit end bell is a fitting that is installed at the end of the conduit. It prevents cable damage when cable is pulled through the conduit and while in service.

See additional details in PG&E Design Standard 062288, "Underground Conduits."

"Working Space" refers to the clear and level area in front of, around, and above underground electrical equipment. For example, transformers, switchgear, and enclosures. Working space allows safe access for operation, inspection, and maintenance.

See working space requirements in PG&E Design Standard 051122, "Clearances and Location Requirements for Enclosures, Pads, and Underground Equipment," and 2026 Greenbook, Table 7-4, "Metering Working Space Dimensional Requirements."

Follow the checklist outlined in PG&E Design Standard 063927, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities:"

1. Confirm the meter panel is properly rated for your building (i.e., 120/240 volts, 120/208 volts, etc.).
   
2. Verify you have an approved meter panel by checking the label. Ensure it states the panel has been certified as "Underwrites Laboratories-Listed (UL)." Or that the meter panel is tested by a National Recognized Testing Laboratory. This ensures the meter panel meets the Occupational Safety and Health Administration (OSHA). Check that the meter panel has met PG&E Greenbook requirements.
3. Ensure the panel location is:
   • On an exterior wall, readily accessible
   • Not behind fences, inside garages, or obstructed by other objects
   • 36-inches of clear working space in front of the meter and 78-inches above the ground
   •  Mounted with the meter's center 48-inches to 75-inches above finished grade
   • Not within 36" of a home window
4. Ensure ground rods, clamps, wires, and bonding wires are installed properly. Refer to California Electrical Code (CEC). Also refer to and PG&E Design Standard 013109, "Corrosion Resistant Ground Rods and Ground Rod Clamps" for more information.
5. Ensure the neutral and ground are bonded together only in the main breaker (main switch) section of the main panel.
6. Ensure the panel is sealed from water intrusion. Do so by sealing conduits at both ends and using an approved method per PG&E Design Standard 062288, "Underground Conduits."
7. Properly labeling the panel in accordance with Greenbook Section 7.7.1., "Properly Identifying and Marking Meters." The panel must have a permanent, weather-resistant address label. The labels must be clearly visible from the street or access point.
8. Pass local City/County inspections.

The minimum clearances between electric and gas equipment are:

• 12-inches horizontally on either side of the gas meter set
• 10-feet vertically above the Gas Regulator Vent opening
• 36-inch radial clearance from the Gas Regulator Vent opening

This is per Gas Design Design Standard J-15 (PDF).

Per Section 7.9, "Grounding," of the Greenbook, customers ground their meter panel by:

• Not using PG&E's gas equipment to ground the electric equipment
• Locating the disconnection point, also known as "terminations" (e.g., ground terminal) for their Grounding Electrode Conductors (GECs). They are outside any section that PG&E seals.
• Grounding wire comes out of where the circuit breaker wires. These are the wires that lead into the home's outlets (also known as the "load side of the breaker")
• Not locating Grounding Electrodes, Grounding Electrode Conductors, or Grounding Ring Conductors inside or near any PG&E electrical equipment, enclosures, or vaults.
• Ensuring a grounded neutral connection exists in the PG&E-sealed meter section. Ensure it is terminated in the same enclosure as the Grounding Electrode Conductor.

The responsibilities for an inspection of a ground meter panel:

A "drain box" is also referenced as a "splice box/enclosure or #2 box/enclosure" which measures 17" x 30" and 26" deep. The purpose of this box is to allow any water that may enter the conduit system to drain out of the box which prevents the water from running into the meter panel and building.

Installation

1. Install drain box next to the meter panel or within 6-feet of the meter panel along the service run. This standard is per PG&E Design Standard 063927, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities,"
2. Place the box on 12-inch base of 1-inch rock. This facilitates water drainage. Then organize the conduits in a horizontal layout.
   Maintain a minimum depth from finished grade to top of the conduit:
   • 18-inches for existing installations
   • 24-inches for new installations
3. See PG&E Design Standard 063927, Figure 1, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities," for additional details.

• Per PG&E Design Standard 025055, "Requirements for Customer-Owned Poles," conduit couplers or joints need to be 6-inches below and need to be swept up 90-degrees against the pole.
• The conduit must be either rigid galvanized steel if "floating" (not attached to pole or structure) or 2-inch minimum diameter Schedule 40 PVC if attached to the pole or structure.
• The conduit must be strapped to the pole. This is for earthquake safety.

To determine if your pole is approved by PG&E, refer to:

• Table 1: "Approved Suppliers for Permanent Wood Poles," in PG&E Design Standard 025055, "Requirements for Customer-Owned Poles" for approved suppliers.
• Table 3: "Pole Setting Depths," shows the minimum and maximum heights.

Generally, the following will determine the pole's approval status in the following table below:

Per PG&E Design Standard 025055, "Requirements for Customer-Owned Poles." Ground rods must be:

• At the base of the "customer-owned" pole and below the meter panel
• Installed no more than 12-inches from the pole
• Connected to the meter panel's ground terminations with a Grounding Electrode Conductor (ground wire)