View Customized Incentives and Rebates frequently asked questions (FAQ)

Rebates and Customized Incentives offer cash back for completing a qualified energy efficiency project. The key differences between these options are the types of projects that qualify, the process for applying and the dollar amount of the payment you can receive.

• Rebates are payments you receive after you’ve upgraded to new, energy-saving equipment. Qualifying products can be found in the Rebates for your Business catalogs. Visit Rebates for your Business.
• Customized Incentives payments are for pre-approved projects that retrofit or install new equipment to save energy and are typically much larger in scope than those that qualify for a rebate. Customized Incentives payments are calculated by the amount of energy the project saves. Get more information. Visit Customized Incentives for Energy Efficiency.
• You must pre-qualify with PG&E for Customized Incentives payments before you begin your project, including removal and installation of equipment. PG&E will inspect your existing equipment and determine the potential energy savings as compared to the proposed more efficient equipment or system. The more you save, the more you earn, up to 50% of your project cost, or 100% of the allowable amount. To schedule an inspection, contact Business Customer Service.

The program runs from January 1, 2016 till further notice. Funding is limited and available on a first-come, first-served basis until funds are used or the program ends, whichever comes first. The program may be modified or terminated without prior notice, and additional terms and conditions apply.

To be eligible, the installation address must have a commercial gas or electric account with PG&E. If the rebate is for an electric product, you must have an electric account and gas product rebates require a gas account.

The program runs from January 1, 2016 till further notice. Funding is limited and available on a project-by-project basis until funds are used or the program ends, whichever comes first. The program may be modified or terminated without prior notice, and additional terms and conditions apply.

The following are program and eligibility requirements:

• You must be a PG&E business customer and pay the Public Purpose Program (PPP) charge on your electric and/or natural gas energy statement.
• Complete and email or mail your project application form to your PG&E rep, or mail your completed form to the address on the application.
• Submit a project application that demonstrates energy savings that earn an incentive of at least $2,000.
• Agree to allow PG&E to inspect and approve your project before you remove old equipment or systems and before you install new equipment or systems.

Before you begin your project, check if the product you’re planning to purchase and install qualifies for a rebate. Find qualifying products. Visit Rebates for Your Business. Each product has a unique potential energy saving value and the catalogs outline the type of savings you could expect and estimated payback timing.

It’s easy to apply for your rebate and get cash back for your business.

• Visit the online PG&E Business Rebate Application

Rebate checks are mailed within six to eight weeks after we receive your paper application or eRebates Confirmation Page and proofs of purchase. If your application is incomplete or selected for verification, processing time could take longer. Rebate applications are processed on a first-come, first-served basis or until funds are depleted.

To check the status of your rebate application online, visit sign in or register for an online account. Your status is located on the eRebates page. Select Check Rebate Application Status.

If your rebate application is denied, you’ll receive a letter explaining what you must do to resubmit it.