IMPORTANT

Project Resources

Working with PG&E

Electric and Gas resources for your building and renovations projects with PG&E.

If you need help with applying for a project with PG&E or with the application process, please contact our Building Services Experts at 1-877-743-7782.

 

Based on your project type, PG&E can help with electric and gas needs and meeting PG&E standards to pass inspections.

  • Choose between gas or electric projects
  • View infographics for common project types to help navigate the process
  • Review "Frequently asked questions"
  • Watch "How-To" videos to pass inspections with PG&E - Coming soon

The PG&E Electric and Gas Service Requirements, also called the Greenbook (PDF), contains the utility requirements for establishing gas or electric service to new or remodeled.

 

Amendments to the Greenbook are listed below. A new version of the Greenbook will be coming out early 2026 with complete refresh to better assist our customers.

Already applied for your project and ready for inspections?

 

Fill out TD-4462M-F02, "Request for Inspection" form and email it to your "Local Inspection Desk". Download our Local Inspection Desk Contact List (PDF) for your local area's email address.

Resources by Customer Type

 

Every project is different and may have its own timeline, cost, and resource needs. The information below is a general guide. For details about your project, please contact your PG&E representative. 

 

Review our guides with the steps for applying, building, and connecting your service. Download our new project process guides:

Common examples of projects include, but not limited:

  • Gas or electric service needs for single family homes (most common)
  • Duplexes, triplexes, fourplexes
  • Accessory Dwelling Unit (ADUs)

PG&E can help navigate the project process step-by-step.

Process Infographics

Electric Residential Panel Upgrade

To view the end-to-end process for a panel upgrade with a new service, see our Project Resources Infographic.

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Electric Residential Panel Upgrade Material List

To view the material list needed for a panel upgrade, see our Residential Panel Upgrade Materials List.

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Gas Disconnect Service

To view the end-to-end process for disconnecting your gas service line, see our Project Resources Infographic.

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Install Gas Service Line

To view the end-to-end process for installing a new gas service line, see our Project Resources Infographic.

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Frequently asked questions

 

The following frequently asked questions (FAQs) apply to both overhead and underground service installations.

 

The FAQs are intended to help contractors and customers applying for or working on projects with PG&E understand PG&E processes and requirements. They also provide guidance on common issues during setup and inspection.

 

Your PG&E representative is known as your "Job Owner." They will help you through your project(s) and processes

Process questions

Download our Local Inspection Desk Contact List (PDF) for your local area's email address.

To make changes to an approved design, reach out to your PG&E Job Owner. Provide them with a mocked-up version of the new design using the existing drawings or plans. This might require you to also update your:

  • Globals
  • Site plans
  • Elevation plans
  • Single line diagrams
  • Switchgear cut sheets and/or loads

The PG&E Job Owner will submit them to our External Estimator team on your behalf. If you receive approval on the mockups, then the revisions will be completed in about 30 days.

"Civil as-builts" are final drawings. They show detailed electric underground infrastructure (substructures), including:

  • Conduit lengths
  • Enclosure and/or vaults
  • Pad locations
  • Redlines for any changes to substructure

Yes, all contractors must provide a copy of the "civil as-builts" at the final inspection. The plans must have a signature, date, and company name per PG&E standards. To learn more about the process, speak with your PG&E Job Owner. They can provide more details about TD-2051P-10-B002, "Electric Operations AIF As-Built Acceptance Process."

PG&E can help you meet technical requirements and coordinate your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

For adding a second gas meter, you must first obtain the proper permits and inspections. If the additional meter is for an ADU (Accessory Dwelling Unit) an exact address is required. The permit and inspection documentation need to show the exact ADU address and not the main home address.

 

The installation must meet all Greenbook clearances and requirements. Before installation, all existing and new gas appliances need to be collected. They must be verified for accuracy. This includes their British Thermal Unit (BTU) values. If you have existing gas meters and only need them turned. Contact us if you need them reconnected to the gas facility. Contact PG&E's Customer Service at 1-877-660-6789. Reach us directly rather than proceeding with a new installation application. For multi-unit situations, meters are typically grouped together. They are grouped in a common location. They can be set up outside in a protected, readily accessible location. Or they can be located in a properly vented cabinet or meter room.

 

You may have a need to install one or more additional gas meters if you have a home remodel. Or you may need to alter your existing gas service to your home. This may be the case if you added a separate living unit. It may be the case if you split a single-family dwelling into a duplex. 

 

Submitting your application

  • Apply for additional gas meters using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, you get an assigned and dedicated PG&E Job Owner. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We share them with you for your review and approval.

Contract execution and payment

  • Along with the project design, you will receive a contract. The contract will include an invoice containing a meter charge and any costs for construction services.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the gas line. Once it has passed inspection, contact PG&E to schedule the meter connection.

To deactivate an existing gas service, the pipe must be cut off as close as possible to the main gas line. Both ends must be capped. Pipe removal is allowed if the service is being replaced in a nearby location. Then the old, deactivated service pipe may be completely removed.

 

If your home is scheduled for demolition, the service must be cut and capped at or outside the property line. It must take place within 120 days. The deadline is 120 days after the company becomes aware of the demolition. The deadline is not enforced unless a new structure is planned that will use the same service. If only a riser remains without a building, the service must be cut and capped. It must be cut and capped immediately upon discovery. For inactive services, if there's reason to believe the service will be used within a year, it may be cut and capped. It is to be cut and capped near the street side of the property line. However, if new customer stub service isn't used within 10 years of installation, it must be cut off. It must be abandoned at the main.

If you only need to stop service and remove the meter, call PG&E at 1-877-743-7782.

 

Submitting your application

  • Request gas service removal using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • You will have a dedicated PG&E Job Owner assigned to you. This person will become the point of contact for you or your contractor.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

Trenching

  • Removing gas lines may require excavation to access the service pipe. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution & payment

  • If there is any cost associated with the project, you will receive a contract. You will also receive an invoice containing all costs for construction services.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

If your home or business construction project requires the installation of new gas service, PG&E can help. Get help to meet technical requirements and coordinate your service installation. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Submitting your application

  • Apply for new electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We share them with you for your review and approval.

 

Additional references

  • You or your contractor may need to refer to the Greenbook (PDF). The Gas Service section may be especially helpful when making changes to your gas service.

 

Trenching

  • Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution & payment

Along with the project design, you will receive a contract. The contract has the full amount of the project work to execute via DocuSign.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to:

  • Schedule any construction work to be completed by PG&E.
  • Establish a new account if the location has not previously received gas service from PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the gas line. Once it has passed inspection, contact PG&E to schedule the meter connection.

If you are starting a home or business construction project, you may have service connection needs. You may be required to upgrade or move your gas service meter. PG&E can help you to meet technical requirements and coordinate your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Examples of construction projects include:

  • Adding a room or square footage
  • Building a swimming pool
  • Installing new commercial gas appliances
  • Installing a tankless water heater.

 

Submitting your application

  • Apply for additional gas meters using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We share them with you for your review and approval.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The Gas Service section may be especially helpful when making changes to your gas service.

 

Trenching

  • Upgrading underground gas lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution and payment

  • Along with the project design, you will receive a contract. The contract will include an invoice containing a meter charge and any costs for construction services.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the gas line. Once it has passed inspection contact PG&E to schedule the meter connection.

Submit a request for a temporary shutdown (disconnect/reconnect) of your electrical service. You need to submit a request to Your Projects. They require approximately 30 business days to schedule your temporary shutdown request. When submitting your request, you'll need to provide:

  • Your requested disconnect date and time
  • Your requested reconnect date and time
  • Whether PG&E standby is required
  • Information about any access issues, such as locked gates, doors, rooms, or cabinets

PG&E will temporarily and safely disconnect electric service and reconnect it when work is completed.

 

This allows individuals to safely work on projects such as:

  • Electricians performing maintenance of electrical panels and circuit breakers
  • Painters, tree trimmers and roofers to safely work around power lines

 

Requesting your Temporary Disconnect

  • Most temporary disconnect requests can be facilitated. They are facilitated through the PG&E Building & Renovation Service Center (BRSC).
  • You can contact the BRSC at 1-877-743-7782 between Monday and Friday from 7:00 a.m. to 6:00 p.m.
  • When calling to schedule your temporary disconnect, be prepared to answer the following questions:
    • Does your overhead service wire cross a street?
    • Does your overhead service wire serve multi-family units?
    • Is the main circuit breaker on your electric panel rated at 400 amps or above?
    • Does your overhead service wire go through trees?
    • Does your overhead service wire come from backyard?
    • Is the overhead service connected to the upper level of multi-level building?
  • In most cases your temporary disconnect request can be scheduled during the call with the BRSC. In some cases you may need to apply through the Your Projects portal. see Section 2 below. Your BRSC PG&E Job Owner will let you know if Your Projects application is necessary.
  • Inspections: Be aware if the work requires a local government agency inspection of the electric panel. Especially on the same day as the disconnect. You schedule your service reconnect during the call with the BRSC. Once it has passed inspection, PG&E can return to your home and reconnect your service. Keep in mind that you will have to make sure that PG&E can access the meter. If access inside the house is required, someone at least 18 years or older must be present.

 

Submitting your Temporary Disconnect Application via Your Projects Portal

  • Apply for your temporary disconnect service using Your Projects.
  • In the application, you will be asked to provide the following information:
    • Electric service agreement ID
    • Electric meter number
    • Building Permit or Permit Application Number
    • Address of requested disconnect
    • Contact information
    • Best time to call
    • Phone number
    • Date of requested disconnect
    • Mailing address
    • Reason for temporary disconnect request
  • You may need to apply for relocation or rearrangement of service. Apply for this service if the disconnection is for any of the following reasons:
    • Moving overhead connection to your home.
    • Moving meter panel location, even if there is no change in load
    • Splitting service or load and adding a meter
    • Meter panel change out (increasing panel size)
    • Replacement with no change to service (ex. old 100-amp panel to a new 100-amp panel)
    • Installation of photovoltaic solar generator connection or an Electric Vehicle
  • If you are not sure if your disconnect falls into one of these categories, seek support. PG&E recommends that you contact an electrical contractor. They can help you plan your service renovation.

 

Application Review & Disconnect Scheduling

  • A dedicated PG&E Job Owner is assigned to you. This will happen after you submit your application. They will become the point of contact for you or your contractor.

A PG&E Job Owner will contact you within three business days. They will discuss your request and confirm the process for scheduling your temporary disconnect.

Your home or business construction project may require temporary electric service to poles or posts for power. We can help provide power during building or renovation. P&E can provide this service. Typically, your service can be connected within two weeks of receiving a completed application.

 

Submitting your application

  • Apply for new or upgraded underground electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your temporary service installation.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

Contract execution and payment

  • Once the costs have been determined, you will receive a contract. You will also receive an invoice for the full amount of the project work to execute via DocuSign.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.

 

Installing temporary power

  • Working with your contractor, install your temporary meter panel and pole, or post for your site in a location. A location that is protected from hazards and vehicular traffic.
  • Then contact your PG&E Job Owner to inspect your service installation. Inspect it prior to scheduling PG&E to energize your service.
  • You or your contractor may need to refer to the Greenbook (PDF). The manual contains helpful information such as technical specifications and drawings. The following sections may be especially useful. Refer to them when preparing to install your temporary electric service:
    • Overhead Electric Service: Details about the temporary service pole installation are in PG&E Standard 025055. The section is "Requirements for Customer-Owned Poles."
    • Underground Electric Service: Refer to the Greenbook for more information. Read more about service post installation, grounding and trenching are in the Greenbook.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

There are several types of changes you can make to your existing electrical service:

  1. Removal options:
    • Remove service and meter
    • Remove overhead pole/idle facilities
  2. Relocation options:
    • Relocate panel/meter (both like-for-like or upgrade)
    • Reroute service line
    • Relocate PG&E facilities and raise/lower grade
  3. Temporary disconnection services:
    • Disconnect/reconnect for panel maintenance
    • Disconnect/reconnect when working near power lines
  4. Upgrade or change options:
    • Add meter
    • Change voltage/phase
    • Increase load
    • Replace electric panel (like-for-like or upgrade)

If you're increasing your load or upgrading your panel, PG&E will cover certain costs. For load increases without a panel upgrade, PG&E will pay to replace service or distribution transformers. We will also pay for metering equipment, and underground service conductors.

 

If you're upgrading your panel, PG&E will cover the cost of replacing distribution transformers. We will also pay for metering equipment, and underground distribution conductors. These upgrades help to meet the new ampacity requirements.

 

PG&E can help you to meet technical needs and work on your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Submitting your application

  • Apply for changes to your existing electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, you get an assigned and dedicated PG&E Job Owner. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). The following sections may be especially useful. Refer to them when preparing for your electric service:

  • Section 4: Electric Service-Overhead
  • Section 3: Electric Service-Underground
  • Section 5: Electric Metering-General
  • Section 6: Electric Metering-Residential
  • Methods and Requirements for Installing Residential Underground Services 0-600 V to Customer-Owned Facilities

 

Trenching

  • Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs"
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution and payment

  • In certain situations, your PG&E Job Owner may find that there is no need to upgrade. Updates to your electric service or the utility facilities in your neighborhood are not necessary. You will be notified that there are no further steps to be taken.
  • We may find that alterations need to be made to your overhead or underground electric service. This, along with the project design. You will receive a contract for the full amount of the project work to execute via DocuSign.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If your home construction project requires the installation of new electric service, PG&E can help. PG&E can assist with meeting technical requirements and coordinating your service installation. Depending on your city, you may have the option to choose overhead service wires or underground service wires. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Submitting your application

  • Apply for new electric service using Your Projects
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, you get an assigned and dedicated PG&E Job Owner. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be  potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The following sections may be especially useful. Refer to them when preparing for your electric overhead service:

  • Section 4: Electric Service-Overhead
  • Section 5: Electric Metering-General
  • Section 6: Electric Metering-Residential

 

Contract execution and payment

Along with the project design, you will receive a contract. The contract has the full amount of the project work to execute via DocuSign.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to:

  • Schedule any construction work to be completed by PG&E.
  • Establish a new account if the location has not previously received electric service from PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If you are beginning a construction project, it may be necessary to dig a trench. This allows for utility installations or upgrades. Gas and electric services are often installed in a joint trench. A trench may also contain lines for other services like telephone and cable.

 

Examples of construction projects include:

  • Building a home or adding rooms to your property or
  • Installing appliances, air conditioners
  • Installing electric vehicle charging station or upgrading your meter panel

 

PG&E that you use a licensed contractor of you digging a trench. If the trench fails to meet certain technical standards, it will not pass PG&E's rigorous safety inspection. This may result in project delays and additional costs.

If you only need to stop service and remove the meter, call PG&E at 1-877-743-7782.

 

Submitting your application

  • Request gas service removal using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor.

  • A PG&E Job Owner will contact you within three business days.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled.

 

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

Before you begin trenching

  • Your PG&E Job Owner will guide you through the project. They will provide a drawing that illustrates the trench route with specifications.
  • Ahead of digging your trench, PG&E recommends that you schedule a pre-construction meeting. A meeting with the PG&E inspector and PG&E Job Owner. They will help you meet the technical standards and pass the PG&E safety inspection.
  • Notification: California law requires customers to notify utilities. Notification must be at least two working days before digging. Customers can notify all affected utility providers with a single call. The call is a free service offered by Underground Service Alert. Call 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays. For more details, visit Underground Service Alert (USA) or call811
  • References: You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The following sections may be especially useful. Refer to them for a project that requires trenching:
    • Section 3: Electric Service-Underground
    • Section 2: Gas Service
    • PG&E Standard S5453, "Joint Trench," Joint Trench Configuration and Occupancy Guide

Contact your PG&E Job Owner immediately if you are unable to comply with the drawing. Or contact us if you are unable to comply with a written standard. PG&E or your local government agency provide the standards.

 

General trenching requirements

  • Safety: Make sure that trenches near pedestrian or vehicle traffic are barricaded to ensure safety. Call 811 before you dig to notify utilities to mark existing underground utility lines. This will help you avoid damaging the existing utility equipment underground when you dig.
  • Separation: Provide at least three feet of horizontal separation from trenches. Trenches contain propane lines and sewer, water, or storm drainpipes. These are not permitted in a multiple utility trench.
  • Trench Occupants: All equipment in a utility trench must be owned by an entity. That entity must be a member of the Underground Service Alert (USA). USA is a California organization that helps ensure public safety. They do so by coordinating location information about the buried utility lines. Private lines such as irrigation controllers and wires for outdoor lighting are not allowed in a joint trench.
  • Excavation: Dig the trench according to the trench drawing and the standards. The standards are found in Joint Trench Configuration and Occupancy Guide in PG&E Standard S5453. Access the "Joint Trench" section in the Electric and Gas Service Requirements in the Greenbook (PDF).
  • Backfill: Backfill must provide a smooth bedding area for the utility lines. It must and must supply at least 12 inches of cover over the conduit or pipe. Make sure to use permitted material. Sand is recommended. Details on backfill can be found in the Joint Trench Configuration and Occupancy Guide in the Greenbook (PDF). Refer to Engineering Material Specification EMS-4123, "Backfill Sand."
  • Conduit Installation: All conduit systems must pass PG&E's visual inspection. They must be tested for compliance. Test by inserting and pulling a flexible steel mandrel through the entire conduit system successfully. For details on mandrels refer to the Greenbook section titled Electric Service: Underground.

 

Contract execution and payment

If there is any cost associated with the project, you will receive a contract. You will also receive an invoice containing all costs for construction services.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

If your home construction project requires the installation of a new underground electric service, PG&E can help. Get help to meet technical requirements and coordinate your service installation. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Submitting your application

  • Apply for new or upgraded underground electric service using Your Projects.
  • Upload all required documents. Include and upload permits online only if applicable.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The following sections may be especially useful. Refer to them when preparing for your electric overhead service:

  • Section 3: Electric Service-Underground
  • Section 5: Electric Metering-General
  • Section 6: Electric Metering-Residential
  • Methods and Requirements for Installing Residential Underground Services 0-600 V to Customer-Owned Facilities

 

Trenching

  • Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution and payment

Along with the project design, you will receive a contract. The contract has the full amount of the project work to execute via DocuSign.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to:

  • Schedule any construction work to be completed by PG&E.
  • Establish a new account if the location has not previously received electric service from PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

Underground Construction

  • For backfilling material, competent native soil is preferred for bedding, shading, and backfilling throughout the trench. Native soil is preferred to help with corrosion, logistical, and affordability concerns. However, if the native material is deemed unsuitable, you must use PG&E-approved imported fine material. Or you can use sand that meets the requirements. The requirements are specified in Engineering Material Specification (EMS)-4123.
  • The soil must be properly compacted according to specific requirements:
    • For trenches across or along public roads, streets, or franchise areas: minimum 95% density compaction
    • For trenches across private properties and all other areas: minimum 90% density compaction
  • A Compaction Test Report may be required by PG&E. The report must include the testing company's name, address, and contact information.Special consideration should be given to trenches. Trenches that are on slopes or grades, where bags of concrete and red dye may be required. Concrete and red dye may be required on top of the conduit to prevent backfill movement.
  • Then, place "warning tape" above the sand. See PG&E Standards 038193. See "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."
  • Finally, cover with native soil or additional imported sand until it meets the ground level.

Based on the type of trench (secondary/service/streetlight or primary), the minimum coverage will differ. See PG&E Standards 038193, "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities" for measurement details. 

Refer to Table 3, "Minimum Separation and Clearance for Electrical Conduit by Facility Type" Then refer to PG&E Standard 038193. See "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."

For PVC-to-PVC conduit connections, refer to Table 1, "Cement for Use with Plastic Conduits" in PG&E Standard 062288, "Underground Conduits."

There is a 315-degrees maximum bend allowed. This per PG&E Standard 038193, "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."  It is allowed for service conduit up to 200 feet.

 

For service conduits longer than 200 feet, the maximum bend is 300-degrees.

 

For example, to compute the degree of conduit bend for services conduits longer than 200 feet:

  1. Sum all angles of the bends in the conduit run ("box-to-panel")
    • 90-degree refers to standard elbow
    • 45-degree refers to half elbow
    • 30-degree
    • 22.5-degree
    • or 11.25-degree refers to smooth sweeps
  2. Ensure that the total degree is less than or equal to 300-degrees

Conduit end bell is a fitting that is installed at the end of the conduit. It prevents cable damage when cable is pulled through the conduit and while in service.

 

See additional details in PG&E Standard 062288, "Underground Conduits."

"Working Space" refers to the clear and level area in front of, around, and above underground electrical equipment. For example, transformers, switchgear, and enclosures. Working space allows safe access for operation, inspection, and maintenance.

 

See clearance requirements in PG&E Standard 051122, "Clearances and Location Requirements for Enclosures, Pads, and Underground Equipment," and dimensions in Figures 5-4 and 5-6.

Follow the checklist outlined in PG&E Standard 063927, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities:"

  1. Confirm the meter panel is properly rated for your building (i.e., 120/240 volts, 120/208 volts, etc.).
  2. Verify you have an approved meter panel by checking the label. Ensure it states the panel has been certified as "Underwrites Laboratories-Listed (UL)." Or that the meter panel is tested by a National Recognized Testing Laboratory. This ensures the meter panel meets the Occupational Safety and Health Administration (OSHA). Check that the meter panel has met PG&E Greenbook requirements.
  3. Ensure the panel location is:
    • On an exterior wall, readily accessible
    • Not behind fences, inside garages, or obstructed by other objects
    • 36-inches of clear working space in front of the meter and 78-inches above the ground
    •  Mounted with the meter's center 48-inches to 75-inches above finished grade
    • Not within 36" of a home window
  4. Ensure ground rods, clamps, wires, and bonding wires are installed properly. Refer to California Electrical Code (CEC). Also refer to and PG&E Standard 013109, "Corrosion Resistant Ground Rods and Ground Rod Clamps" for more information.
  5. Ensure the neutral and ground are bonded together only in the main breaker (main switch) section of the main panel.
  6. Ensure the panel is sealed from water intrusion. Do so by by sealing conduits at both ends and using an approved method per PG&E Standard 062288, "Underground Conduits."
  7. Properly labeling the panel in accordance with Greenbook Section 5.5.1., "Properly Identifying and Marking Meters." The panel must have a permanent, weather-resistant address label. The labels must be clearly visible from the street or access point.
  8. Pass local City/County inspections.

The minimum clearances between electric and gas equipment are:

  • 12-inches horizontally on either side of the gas meter set
  • 10-feet vertically above the Gas Regulator Vent opening
  • 36-inch radial clearance from the Gas Regulator Vent opening

This is per Greenbook Section 2.4.2.E, "Panel Replacements and Conduit Connections to Existing Electric Panels, 400 Amps and Less, within the Gas Clearance Area," and Figure 2-22.

Per Section 5.8, "Grounding," of the Greenbook, customers ground their meter panel by:

  • Not using PG&E's gas equipment to ground the electric equipment
  • Locating the disconnection point, also known as "terminations" (e.g., ground terminal) for their Grounding Electrode Conductors (GECs). They are outside any section that PG&E seals.
  • Grounding wire comes out of where the circuit breaker wires. These are the wires that lead into the home's outlets (also known as the "load side of the breaker")
  • Not locating Grounding Electrodes, Grounding Electrode Conductors, or Grounding Ring Conductors inside or near any PG&E electrical equipment, enclosures, or vaults.
  • Ensuring a grounded neutral connection exists in the PG&E-sealed meter section. Ensure it is terminated in the same enclosure as the Grounding Electrode Conductor.

The responsibilities for an inspection of a ground meter panel:

A "drain box" is also referenced as a "splice box/enclosure or #2 box/enclosure" which measures 17" x 30" and 26" deep. The purpose of this box is to allow any water that may enter the conduit system to drain out of the box which prevents the water from running into the meter panel and building.

 

Installation

  1. Install drain box next to the meter panel or within 6-feet of the meter panel along the service run. This standard is per PG&E Standard 063927, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities,"
  2. Place the box on 12-inch base of 1-inch rock. This facilitates water drainage. Then organize the conduits in a horizontal layout.
    Maintain a minimum depth from finished grade to top of the conduit:
    • 18-inches for existing installations
    • 24-inches for new installations
  3. See PG&E Standard 063927, Figure 1, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities," for additional details.

  • Per PG&E Standard 025055, "Requirements for Customer-Owned Poles," conduit couplers or joints need to be 6-inches below and need to be swept up 90-degrees against the pole.
  • The conduit must be either rigid galvanized steel if "floating" (not attached to pole or structure) or 2-inch minimum diameter Schedule 40 PVC if attached to the pole or structure.
  • The conduit must be strapped to the pole. This is for earthquake safety.

Overhead Construction

To determine if your pole is approved by PG&E, refer to:

  • Table 1: "Approved Suppliers for Permanent Wood Poles," in PG&E Standard 025055, "Requirements for Customer-Owned Poles" for approved suppliers.
  • Table 3: "Pole Setting Depths," shows the minimum and maximum heights.

Generally, the following will determine the pole's approval status in the following table below:

Per PG&E Standard 025055, "Requirements for Customer-Owned Poles." Ground rods must be:

  • At the base of the "customer-owned" pole and below the meter panel
  • Installed no more than 12-inches from the pole
  • Connected to the meter panel's ground terminations with a Grounding Electrode Conductor (ground wire)

Common examples of projects include, but not limited to:

  • Multi-family residential – townhomes, condos, apartments
  • Retail centers – strip malls, malls
  • Businesses, office buildings, warehouses
  • Research facilities, education facilities
  • Telecom infrastructure

Need to know where there's capacity near your project site, visit Distributed Resource Planning (DRP) Data & Maps.

 

The Grid Resource Integration Portal is designed to help engineers and developers find information on potential project sites for Distributed Energy Resources (DERs). The map includes hosting capacity, forecast data, grid needs, and other information about PG&E's electric distribution grid.

 

The information on these maps is illustrative and is likely to change or be modified over time. PG&E's electric distribution system is dynamic. Circuits on the distribution system change for various reasons. Examples include, but are not limited to, circuit upgrades, new loads, new DERs, new circuits, and seasonal switching. Over time, a single location may have different results due to these changes

 

PG&E can help navigate the project process step-by-step. - Coming soon

Frequently asked questions

 

The following frequently asked questions (FAQs) apply to both overhead and underground service installations.

 

The FAQs are intended to help contractors and customers applying for or working on projects with PG&E understand PG&E processes and requirements. They also provide guidance on common issues during setup and inspection.

 

Your PG&E representative is known as your "Job Owner." They will help you through your project(s) and processes

Process questions

Download our Local Inspection Desk Contact List (PDF) for your local area's email address.

To make changes to an approved design, reach out to your PG&E Job Owner. Provide them with a mocked-up version of the new design using the existing drawings or plans. This might require you to also update your:

  • Globals
  • Site plans
  • Elevation plans
  • Single line diagrams
  • Switchgear cut sheets and/or loads

The PG&E Job Owner will submit them to our External Estimator team on your behalf. If you receive approval on the mockups, then the revisions will be completed in about 30 days.

"Civil as-builts" are final drawings. They show detailed electric underground infrastructure (substructures), including:

  • Conduit lengths
  • Enclosure and/or vaults
  • Pad locations
  • Redlines for any changes to substructure

Yes, all contractors must provide a copy of the "civil as-builts" at the final inspection. The plans must have a signature, date, and company name per PG&E standards. To learn more about the process, speak with your PG&E Job Owner. They can provide more details about TD-2051P-10-B002, "Electric Operations AIF As-Built Acceptance Process."

If you are starting a home or business construction project, you may have service connection needs. You may be required to upgrade or move your gas service meter. PG&E can help you to meet technical requirements and coordinate your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Examples of construction projects include:

  • Adding a room or square footage
  • Building a swimming pool
  • Installing new commercial gas appliances
  • Installing a tankless water heater.

 

Submitting your application

  • Apply for additional gas meters using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We share them with you for your review and approval.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The Gas Service section may be especially helpful when making changes to your gas service.

 

Trenching

  • Upgrading underground gas lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution and payment

  • Along with the project design, you will receive a contract. The contract will include an invoice containing a meter charge and any costs for construction services.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the gas line. Once it has passed inspection contact PG&E to schedule the meter connection.

If your home or business construction project requires the installation of new gas service, PG&E can help. Get help to meet technical requirements and coordinate your service installation. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Submitting your application

  • Apply for new electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We share them with you for your review and approval.

 

Additional references

  • You or your contractor may need to refer to the Greenbook (PDF). The Gas Service section may be especially helpful when making changes to your gas service.

 

Trenching

  • Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution & payment

Along with the project design, you will receive a contract. The contract has the full amount of the project work to execute via DocuSign.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to:

  • Schedule any construction work to be completed by PG&E.
  • Establish a new account if the location has not previously received gas service from PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the gas line. Once it has passed inspection, contact PG&E to schedule the meter connection.

Your home or business construction project may require temporary electric service to poles or posts for power. We can help provide power during building or renovation. P&E can provide this service. Typically, your service can be connected within two weeks of receiving a completed application.

 

Submitting your application

  • Apply for new or upgraded underground electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your temporary service installation.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

Contract execution and payment

  • Once the costs have been determined, you will receive a contract. You will also receive an invoice for the full amount of the project work to execute via DocuSign.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.

 

Installing temporary power

  • Working with your contractor, install your temporary meter panel and pole, or post for your site in a location. A location that is protected from hazards and vehicular traffic.
  • Then contact your PG&E Job Owner to inspect your service installation. Inspect it prior to scheduling PG&E to energize your service.
  • You or your contractor may need to refer to the Greenbook (PDF). The manual contains helpful information such as technical specifications and drawings. The following sections may be especially useful. Refer to them when preparing to install your temporary electric service:
    • Overhead Electric Service: Details about the temporary service pole installation are in PG&E Standard 025055. The section is "Requirements for Customer-Owned Poles."
    • Underground Electric Service: Refer to the Greenbook for more information. Read more about service post installation, grounding and trenching are in the Greenbook.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If your business construction project requires the installation of new electric service, PG&E can help. Get help to meet the technical requirements and coordinate your service installation. Depending on your city or county, you may have the option to choose your service. You may have the option to choose overhead service wires or underground service wires. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Selecting your rate

  • All business customers are required to receive electric service on a general service rate. Customers can choose their rate based on monthly demand and usage patterns for gas or electric.
  • Call if you are having trouble selecting the best rate for your business. Please contact the PG&E Business Customer Service Center at 1-800-468-4743.

 

Submitting your application

  • Apply for new electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for the electrical appliances. You will need to provide details about any or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). The following sections may be especially useful. Refer to them when preparing for your electric overhead service:

  • Section 4: Electric Service-Overhead
  • Section 5: Electric Metering-General
  • Section 7: Electric Metering-Commercial and Industrial

 

Contract execution & payment

Along with the project design, you will receive a contract. The contract has the full amount of the project work to execute via DocuSign.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to:

  • Schedule any construction work to be completed by PG&E.
  • Establish a new account if the location has not previously received electric service from PG&E.

 

Inspections & meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If your business construction project requires the installation of new underground electric service, PG&E can help. Get help to meet the technical requirements and coordinate your service installation. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Selecting your rate

  • All business customers are required to receive electric service at a general service rate. Customers can choose their rate based on monthly demand and usage patterns for gas or electric.
  • Call if you are having trouble selecting the best rate for your business. Please contact the PG&E Business Customer Service Center at 1-800-468-4743.

 

Submitting your application

  • Apply for new or upgraded underground electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for these appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

 

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E Prepares Project Design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional References

You or your contractor may need to refer to the Greenbook (PDF). The following sections may be especially useful. Refer to them when preparing for your electric underground service:

  • Section 3: Electric Service-Underground
  • Section 5: Electric Metering-General
  • Section 7: Electric Metering-Commercial and Industrial
  • Methods and Requirements for Installing Residential Underground Services 0-600 V to Customer-Owned Facilities
  • Box-Pad for Pad-Mounted Transformers

 

Trenching

  • Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution and payment

Along with the project design, you will receive a contract. The contract has the full amount of the project work to execute via DocuSign.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to:

  • Schedule any construction work to be completed by PG&E.
  • Establish a new account if the location has not previously received electric service from PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If you are making changes to your existing electric service at your business, PG&E can help. You may need help installing solar panels, adding new equipment, or upgrading your panel. Get help to meet the technical requirements and coordinate your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Selecting your rate

  • All business customers are required to receive electric service at a general service rate. Customers can choose their rate based on monthly demand and usage patterns for gas or electric.
  • Call if you are having trouble selecting the best rate for your business. Please contact the PG&E Business Customer Service Center at 1-800-468-4743.

 

Submitting your application

  • Apply for changes to your existing electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). The following sections may be especially useful. Refer to them when preparing for your electric service:

  • Section 4: Electric Service-Overhead
  • Section 3: Electric Service-Underground
  • Section 5: Electric Metering-General
  • Section 7: Electric Metering-Commercial and Residential
  • Methods and Requirements for Installing Residential Underground Services 0-600 V to Customer-Owned Facilities
  • Box-Pad for Pad-Mounted Transformers

 

Trenching

  • Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution and payment

  • In certain situations, your PG&E Job Owner may find that there is no need to upgrade. Updates to your electric service or the utility facilities in your neighborhood are not necessary. You will be notified that there are no further steps to be taken.
  • We may find that alterations need to be made to your overhead or underground electric service. This, along with the project design. You will receive a contract for the full amount of the project work to execute via DocuSign.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

 

Inspections & meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If you are beginning a construction project, it may be necessary to dig a trench. This allows for utility installations or upgrades. Gas and electric services are often installed in a joint trench. A trench may also contain lines for other services like telephone and cable.

 

Examples of construction projects include:

  • Building a home or adding rooms to your property or
  • Installing appliances, air conditioners
  • Installing electric vehicle charging station or upgrading your meter panel

 

PG&E that you use a licensed contractor of you digging a trench. If the trench fails to meet certain technical standards, it will not pass PG&E's rigorous safety inspection. This may result in project delays and additional costs.

If you only need to stop service and remove the meter, call PG&E at 1-877-743-7782.

 

Submitting your application

  • Request gas service removal using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor.

  • A PG&E Job Owner will contact you within three business days.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled.

 

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

Before you begin trenching

  • Your PG&E Job Owner will guide you through the project. They will provide a drawing that illustrates the trench route with specifications.
  • Ahead of digging your trench, PG&E recommends that you schedule a pre-construction meeting. A meeting with the PG&E inspector and PG&E Job Owner. They will help you meet the technical standards and pass the PG&E safety inspection.
  • Notification: California law requires customers to notify utilities. Notification must be at least two working days before digging. Customers can notify all affected utility providers with a single call. The call is a free service offered by Underground Service Alert. Call 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays. For more details, visit Underground Service Alert (USA) or call811
  • References: You or your contractor may need to refer to the Greenbook (PDF). It is a reference manual containing helpful information. The Greenbook includes additional information, such as technical specifications and drawings. The following sections may be especially useful. Refer to them for a project that requires trenching:
    • Section 3: Electric Service-Underground
    • Section 2: Gas Service
    • PG&E Standard S5453, "Joint Trench," Joint Trench Configuration and Occupancy Guide

Contact your PG&E Job Owner immediately if you are unable to comply with the drawing. Or contact us if you are unable to comply with a written standard. PG&E or your local government agency provide the standards.

 

General trenching requirements

  • Safety: Make sure that trenches near pedestrian or vehicle traffic are barricaded to ensure safety. Call 811 before you dig to notify utilities to mark existing underground utility lines. This will help you avoid damaging the existing utility equipment underground when you dig.
  • Separation: Provide at least three feet of horizontal separation from trenches. Trenches contain propane lines and sewer, water, or storm drainpipes. These are not permitted in a multiple utility trench.
  • Trench Occupants: All equipment in a utility trench must be owned by an entity. That entity must be a member of the Underground Service Alert (USA). USA is a California organization that helps ensure public safety. They do so by coordinating location information about the buried utility lines. Private lines such as irrigation controllers and wires for outdoor lighting are not allowed in a joint trench.
  • Excavation: Dig the trench according to the trench drawing and the standards. The standards are found in Joint Trench Configuration and Occupancy Guide in PG&E Standard S5453. Access the "Joint Trench" section in the Electric and Gas Service Requirements in the Greenbook (PDF).
  • Backfill: Backfill must provide a smooth bedding area for the utility lines. It must and must supply at least 12 inches of cover over the conduit or pipe. Make sure to use permitted material. Sand is recommended. Details on backfill can be found in the Joint Trench Configuration and Occupancy Guide in the Greenbook (PDF). Refer to Engineering Material Specification EMS-4123, "Backfill Sand."
  • Conduit Installation: All conduit systems must pass PG&E's visual inspection. They must be tested for compliance. Test by inserting and pulling a flexible steel mandrel through the entire conduit system successfully. For details on mandrels refer to the Greenbook section titled Electric Service: Underground.

 

Contract execution and payment

If there is any cost associated with the project, you will receive a contract. You will also receive an invoice containing all costs for construction services.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

Overhead Construction

To determine if your pole is approved by PG&E, refer to:

  • Table 1: "Approved Suppliers for Permanent Wood Poles," in PG&E Standard 025055, "Requirements for Customer-Owned Poles" for approved suppliers.
  • Table 3: "Pole Setting Depths," shows the minimum and maximum heights.

Generally, the following will determine the pole's approval status in the following table below:

Per PG&E Standard 025055, "Requirements for Customer-Owned Poles." Ground rods must be:

  • At the base of the "customer-owned" pole and below the meter panel
  • Installed no more than 12-inches from the pole
  • Connected to the meter panel's ground terminations with a Grounding Electrode Conductor (ground wire)

To install a meter panel to a pole, see PG&E Standard 065374, "Overhead and Underground Panel Board Construction."

 

Installation

To setup the conduit mast per PG&E Standard 065374, "Overhead and Underground Panel Board Construction:"

  • Use conduit PVC Schedule 40 (minimum)
  • Securely fastened to the Heavy Duty 2-Hole Pipe Strap Every 36-inch
  • Enter into the top of the meter panel or gutter (not the rear or side) of the meter panel

 

To set up the weatherhead:

  • Be situated at the top of the conduit mast
  • Provide a 36-inch curve, "drip loop," for service conductors
  • Be installed at a height that meets clearance requirements

A "down guy bob" is a non-conductive equipment, also known as an insulator, used to segregate the tensioned wire to prevent electric current from running down the guy wire.

 

Installation:

According to PG&E Standard 022178, "Construction Requirements for Pole Line Guys," a down guy bob may be installed as per the following:

An anchor rod (also known as "guy anchor") is a device used to provide stability and support to a pole.

 

It is required to be installed when the following conditions are met per PG&E Standard 025055, "Requirements for Customer-Owned Poles:"

  • Where conductors cross, a public or private paved street or road
  • Non-paved (i.e., gravel, dirt) routes in agricultural areas
  • Poles set in areas with soft soil

Underground Construction

  • For backfilling material, competent native soil is preferred for bedding, shading, and backfilling throughout the trench. Native soil is preferred to help with corrosion, logistical, and affordability concerns. However, if the native material is deemed unsuitable, you must use PG&E-approved imported fine material. Or you can use sand that meets the requirements. The requirements are specified in Engineering Material Specification (EMS)-4123.
  • The soil must be properly compacted according to specific requirements:
    • For trenches across or along public roads, streets, or franchise areas: minimum 95% density compaction
    • For trenches across private properties and all other areas: minimum 90% density compaction
  • A Compaction Test Report may be required by PG&E. The report must include the testing company's name, address, and contact information.Special consideration should be given to trenches. Trenches that are on slopes or grades, where bags of concrete and red dye may be required. Concrete and red dye may be required on top of the conduit to prevent backfill movement.
  • Then, place "warning tape" above the sand. See PG&E Standards 038193. See "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."
  • Finally, cover with native soil or additional imported sand until it meets the ground level.

Based on the type of trench (secondary/service/streetlight or primary), the minimum coverage will differ. See PG&E Standards 038193, "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities" for measurement details. 

Refer to Table 3, "Minimum Separation and Clearance for Electrical Conduit by Facility Type" Then refer to PG&E Standard 038193. See "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."

For PVC-to-PVC conduit connections, refer to Table 1, "Cement for Use with Plastic Conduits" in PG&E Standard 062288, "Underground Conduits."

There is a 315-degrees maximum bend allowed. This per PG&E Standard 038193, "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."  It is allowed for service conduit up to 200 feet.

 

For service conduits longer than 200 feet, the maximum bend is 300-degrees.

 

For example, to compute the degree of conduit bend for services conduits longer than 200 feet:

  1. Sum all angles of the bends in the conduit run ("box-to-panel")
    • 90-degree refers to standard elbow
    • 45-degree refers to half elbow
    • 30-degree
    • 22.5-degree
    • or 11.25-degree refers to smooth sweeps
  2. Ensure that the total degree is less than or equal to 300-degrees

Conduit end bell is a fitting that is installed at the end of the conduit. It prevents cable damage when cable is pulled through the conduit and while in service.

 

See additional details in PG&E Standard 062288, "Underground Conduits."

"Working Space" refers to the clear and level area in front of, around, and above underground electrical equipment. For example, transformers, switchgear, and enclosures. Working space allows safe access for operation, inspection, and maintenance.

 

See clearance requirements in PG&E Standard 051122, "Clearances and Location Requirements for Enclosures, Pads, and Underground Equipment," and dimensions in Figures 5-4 and 5-6.

Follow the checklist outlined in PG&E Standard 063927, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities:"

  1. Confirm the meter panel is properly rated for your building (i.e., 120/240 volts, 120/208 volts, etc.).
  2. Verify you have an approved meter panel by checking the label. Ensure it states the panel has been certified as "Underwrites Laboratories-Listed (UL)." Or that the meter panel is tested by a National Recognized Testing Laboratory. This ensures the meter panel meets the Occupational Safety and Health Administration (OSHA). Check that the meter panel has met PG&E Greenbook requirements.
  3. Ensure the panel location is:
    • On an exterior wall, readily accessible
    • Not behind fences, inside garages, or obstructed by other objects
    • 36-inches of clear working space in front of the meter and 78-inches above the ground
    •  Mounted with the meter's center 48-inches to 75-inches above finished grade
    • Not within 36" of a home window
  4. Ensure ground rods, clamps, wires, and bonding wires are installed properly. Refer to California Electrical Code (CEC). Also refer to and PG&E Standard 013109, "Corrosion Resistant Ground Rods and Ground Rod Clamps" for more information.
  5. Ensure the neutral and ground are bonded together only in the main breaker (main switch) section of the main panel.
  6. Ensure the panel is sealed from water intrusion. Do so by by sealing conduits at both ends and using an approved method per PG&E Standard 062288, "Underground Conduits."
  7. Properly labeling the panel in accordance with Greenbook Section 5.5.1., "Properly Identifying and Marking Meters." The panel must have a permanent, weather-resistant address label. The labels must be clearly visible from the street or access point.
  8. Pass local City/County inspections.

Per Section 5.8, "Grounding," of the Greenbook, customers ground their meter panel by:

  • Not using PG&E's gas equipment to ground the electric equipment
  • Locating the disconnection point, also known as "terminations" (e.g., ground terminal) for their Grounding Electrode Conductors (GECs). They are outside any section that PG&E seals.
  • Grounding wire comes out of where the circuit breaker wires. These are the wires that lead into the home's outlets (also known as the "load side of the breaker")
  • Not locating Grounding Electrodes, Grounding Electrode Conductors, or Grounding Ring Conductors inside or near any PG&E electrical equipment, enclosures, or vaults.
  • Ensuring a grounded neutral connection exists in the PG&E-sealed meter section. Ensure it is terminated in the same enclosure as the Grounding Electrode Conductor.

The responsibilities for an inspection of a ground meter panel:

A "drain box" is also referenced as a "splice box/enclosure or #2 box/enclosure" which measures 17" x 30" and 26" deep. The purpose of this box is to allow any water that may enter the conduit system to drain out of the box which prevents the water from running into the meter panel and building.

 

Installation

  1. Install drain box next to the meter panel or within 6-feet of the meter panel along the service run. This standard is per PG&E Standard 063927, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities,"
  2. Place the box on 12-inch base of 1-inch rock. This facilitates water drainage. Then organize the conduits in a horizontal layout.
    Maintain a minimum depth from finished grade to top of the conduit:
    • 18-inches for existing installations
    • 24-inches for new installations
  3. See PG&E Standard 063927, Figure 1, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities," for additional details.

  • Per PG&E Standard 025055, "Requirements for Customer-Owned Poles," conduit couplers or joints need to be 6-inches below and need to be swept up 90-degrees against the pole.
  • The conduit must be either rigid galvanized steel if "floating" (not attached to pole or structure) or 2-inch minimum diameter Schedule 40 PVC if attached to the pole or structure.
  • The conduit must be strapped to the pole. This is for earthquake safety.

Common examples of projects include, but not limited to:

  • Farming
  • Agri-business
  • New overhead irrigation system

PG&E can help navigate the project process step-by-step.

Process Infographics

Agriculture Overhead Service Panel Installation

To view the end-to-end process for adding a new overhead service, see our Project Resources Infographic.

Filename
agr-overhead-service-panel.pdf
Size
318 KB
Format
application/pdf
download

Frequently asked questions

 

The following frequently asked questions (FAQs) apply to both overhead and underground service installations.

 

The FAQs are intended to help contractors and customers applying for or working on projects with PG&E understand PG&E processes and requirements. They also provide guidance on common issues during setup and inspection.

 

Your PG&E representative is known as your "Job Owner." They will help you through your project(s) and processes

Process questions

Download our Local Inspection Desk Contact List (PDF) for your local area's email address.

To make changes to an approved design, reach out to your PG&E Job Owner. Provide them with a mocked-up version of the new design using the existing drawings or plans. This might require you to also update your:

  • Globals
  • Site plans
  • Elevation plans
  • Single line diagrams
  • Switchgear cut sheets and/or loads

The PG&E Job Owner will submit them to our External Estimator team on your behalf. If you receive approval on the mockups, then the revisions will be completed in about 30 days.

"Civil as-builts" are final drawings. They show detailed electric underground infrastructure (substructures), including:

  • Conduit lengths
  • Enclosure and/or vaults
  • Pad locations
  • Redlines for any changes to substructure

Yes, all contractors must provide a copy of the "civil as-builts" at the final inspection. The plans must have a signature, date, and company name per PG&E standards. To learn more about the process, speak with your PG&E Job Owner. They can provide more details about TD-2051P-10-B002, "Electric Operations AIF As-Built Acceptance Process."

If your agriculture construction project requires the installation of new electric service, PG&E can help. Get help to meet the technical requirements and coordinate your service installation. Depending on your city or county, you may have two options. You may need to choose overhead service wires or underground service wires.

 

Selecting your rate

  • Most agriculture customers are required to receive electric service at an agricultural rate. Qualification for agricultural rates is defined in Tariff rule 1. Tariff 1 is located on our Electric Rules page at www.pge.com/tariffs.
  • Call if you are having trouble selecting the best rate for your agriculture business. Please contact the PG&E Agricultural Customer Service Center at 1-877-311-3276.

 

Submitting your application

  • Apply for new electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). The following sections may be especially useful. Refer to them when preparing for your electric overhead service:

  • Section 4: Electric Service-Overhead
  • Section 5: Electric Metering-General
  • Agricultural Overhead Service 300 Horsepower or Less

 

Contract execution and payment

Along with the project design, you will receive a contract. The contract has the full amount of the project work to execute via DocuSign.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to:

  • Schedule any construction work to be completed by PG&E.
  • Establish a new account if the location has not previously received electric service from PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If you are making changes to your existing electric service at your agriculture business PG&E can help. You may need help installing a new pump, adding new equipment, or upgrading your panel. Get help to meet the technical requirements and coordinate your service change. Once you submit your application to PG&E, we will create a schedule to meet your service connection needs.

 

Selecting your rate

  • Most agriculture customers are required to receive electric service at an agricultural rate. Qualification for agricultural rates is defined in tariff rule 1. Tariff 1 is located on our Electric Rules page at www.pge.com/tariffs.
  • Call if you are having trouble selecting the best rate for your agriculture business. Please contact the PG&E Agricultural Customer Service Center at 1-877-311-3276.

 

Submitting your application

  • Apply for changes to your existing electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your service change.
  • A PG&E Job Owner will contact you within three business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for the electrical appliances. You will need to provide details about any or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). The following sections may be especially useful. Refer to them when preparing for your electric service:

  • Section 4: Electric Service-Overhead
  • Section 3: Electric Service-Underground
  • Section 5: Electric Metering-General
  • Agricultural Overhead Service 300 Horsepower of Less
  • Agricultural Underground Service 150 Horsepower of Less
  • Methods and Requirements for Installing Residential Underground Services 0-600 V to Customer-Owned Facilities
  • Box-Pad for Pad-Mounted Transformers

 

Trenching

  • Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution and payment

  • In certain situations, your PG&E Job Owner may find that there is no need to upgrade. Updates to your electric service or the utility facilities in your neighborhood are not necessary. You will be notified that there are no further steps to be taken.
  • We may find that alterations need to be made to your overhead or underground electric service. This, along with the project design. You will receive a contract for the full amount of the project work to execute via DocuSign.
  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to schedule any construction work to be completed by PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

If your agriculture business construction project requires the installation of new electric service. Let PG&E help you meet the technical requirements and coordinate your service installation.

 

Selecting your rate

  • Most agriculture customers are required to receive electric service at an agricultural rate. Qualification for agricultural rates is defined in tariff rule 1. Tariff 1 is located on our Electric Rules page at www.pge.com/tariffs.
  • Call if you are having trouble selecting the best rate for your agriculture business. Please contact the PG&E Agricultural Customer Service Center at 1-877-311-3276.

 

Submitting your application

  • Apply for new or upgraded underground electric service using Your Projects.
  • Upload all required documents, including permits (if applicable) in the online application.

 

Application review

  • Once you submit your application, a dedicated PG&E Job Owner is assigned to you. This person will become the point of contact for you or your contractor. PG&E recommends that you contact a contractor to help you plan your new service installation.
  • A PG&E Job Owner will contact you within 3 business days. You or your contractor will be asked to supply details of the project. Details of the project include scope, timeline, blueprints, and the load requirements for appliances. You will need to provide details about any appliances or equipment you plan to install. Your PG&E Job Owner can answer additional questions. They can inform you of issues you may not have taken into consideration. Issues can be potential costs or technical standards.
  • If payment for an engineering advance is required, your PG&E Job Owner will notify you at this time.
  • If necessary, a field meeting will be scheduled. PG&E uses the information you supply during a phone or on-site meeting to prepare a project design.

important notice Note: You are required to provide all mandatory documents and materials. Deliver them to your PG&E Job Owner. Avoid application cancellation by submitting the documents within 35 calendar days. The document deadline date is no later than 35 days after you submit the application. Complete the application review process with your PG&E Job Owner. Complete it within 66 calendar days from application submission. The review deadline date is no later than 66 days after submission. This process complies with CPUC timeline regulations.

 

PG&E prepares project design

During the project design phase, we identify your costs and prepare construction drawings. We order critical materials with long lead times.

 

Additional references

You or your contractor may need to refer to the Greenbook (PDF). The following sections may be especially useful. Refer to them when preparing for your electric underground service:

  • Section 3: Electric Service-Underground
  • Section 5: Electric Metering-General
  • Methods and Requirements for Installing Residential Underground Services 0-600 V to Customer-Owned Facilities
  • Box-Pad for Pad-Mounted Transformers
  • Agricultural Underground Service 150 Horsepower or Less

 

Trenching

  • Upgrading underground electrical lines may require the excavation of a trench. Your PG&E Job Owner will provide you with drawings that illustrate the trench route and specifications. Customers are responsible for trenching and permit costs.
  • For more information about excavating a utility trench refer to the "Undergrounding Construction FAQs."
  • Before you dig, call Underground Service Alert at 811, Monday through Friday from 6 a.m. to 7 p.m. except for holidays, or visit call811.

 

Contract execution and payment

Along with the project design, you will receive a contract. The contract has the full amount of the project work to execute via DocuSign.

  • Contracts must be executed within 90 days of receipt.
  • Your contract, once executed, is valid for up to 12 months.
  • Your design is valid for up to 18 months from issuance.

 

Construction scheduling

Work with your PG&E Job Owner to:

  • Schedule any construction work to be completed by PG&E.
  • Establish a new account if the location has not previously received electric service from PG&E.

 

Inspections and meter connection

Arrange for the appropriate local government agency to inspect the electric panel. Once it has passed inspection, contact PG&E to schedule the meter connection.

Overhead Construction

To determine if your pole is approved by PG&E, refer to:

  • Table 1: "Approved Suppliers for Permanent Wood Poles," in PG&E Standard 025055, "Requirements for Customer-Owned Poles" for approved suppliers.
  • Table 3: "Pole Setting Depths," shows the minimum and maximum heights.

Generally, the following will determine the pole's approval status in the following table below:

Per PG&E Standard 025055, "Requirements for Customer-Owned Poles." Ground rods must be:

  • At the base of the "customer-owned" pole and below the meter panel
  • Installed no more than 12-inches from the pole
  • Connected to the meter panel's ground terminations with a Grounding Electrode Conductor (ground wire)

To install a meter panel to a pole, see PG&E Standard 065374, "Overhead and Underground Panel Board Construction."

 

Installation

To setup the conduit mast per PG&E Standard 065374, "Overhead and Underground Panel Board Construction:"

  • Use conduit PVC Schedule 40 (minimum)
  • Securely fastened to the Heavy Duty 2-Hole Pipe Strap Every 36-inch
  • Enter into the top of the meter panel or gutter (not the rear or side) of the meter panel

 

To set up the weatherhead:

  • Be situated at the top of the conduit mast
  • Provide a 36-inch curve, "drip loop," for service conductors
  • Be installed at a height that meets clearance requirements

A "down guy bob" is a non-conductive equipment, also known as an insulator, used to segregate the tensioned wire to prevent electric current from running down the guy wire.

 

Installation:

According to PG&E Standard 022178, "Construction Requirements for Pole Line Guys," a down guy bob may be installed as per the following:

An anchor rod (also known as "guy anchor") is a device used to provide stability and support to a pole.

 

It is required to be installed when the following conditions are met per PG&E Standard 025055, "Requirements for Customer-Owned Poles:"

  • Where conductors cross, a public or private paved street or road
  • Non-paved (i.e., gravel, dirt) routes in agricultural areas
  • Poles set in areas with soft soil

Underground Construction

  • For backfilling material, competent native soil is preferred for bedding, shading, and backfilling throughout the trench. Native soil is preferred to help with corrosion, logistical, and affordability concerns. However, if the native material is deemed unsuitable, you must use PG&E-approved imported fine material. Or you can use sand that meets the requirements. The requirements are specified in Engineering Material Specification (EMS)-4123.
  • The soil must be properly compacted according to specific requirements:
    • For trenches across or along public roads, streets, or franchise areas: minimum 95% density compaction
    • For trenches across private properties and all other areas: minimum 90% density compaction
  • A Compaction Test Report may be required by PG&E. The report must include the testing company's name, address, and contact information.Special consideration should be given to trenches. Trenches that are on slopes or grades, where bags of concrete and red dye may be required. Concrete and red dye may be required on top of the conduit to prevent backfill movement.
  • Then, place "warning tape" above the sand. See PG&E Standards 038193. See "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."
  • Finally, cover with native soil or additional imported sand until it meets the ground level.

Based on the type of trench (secondary/service/streetlight or primary), the minimum coverage will differ. See PG&E Standards 038193, "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities" for measurement details. 

Refer to Table 3, "Minimum Separation and Clearance for Electrical Conduit by Facility Type" Then refer to PG&E Standard 038193. See "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."

For PVC-to-PVC conduit connections, refer to Table 1, "Cement for Use with Plastic Conduits" in PG&E Standard 062288, "Underground Conduits."

There is a 315-degrees maximum bend allowed. This per PG&E Standard 038193, "Minimum Requirements for the Design and Installation of Electric Conduit, Insulated Cable, and Facilities."  It is allowed for service conduit up to 200 feet.

 

For service conduits longer than 200 feet, the maximum bend is 300-degrees.

 

For example, to compute the degree of conduit bend for services conduits longer than 200 feet:

  1. Sum all angles of the bends in the conduit run ("box-to-panel")
    • 90-degree refers to standard elbow
    • 45-degree refers to half elbow
    • 30-degree
    • 22.5-degree
    • or 11.25-degree refers to smooth sweeps
  2. Ensure that the total degree is less than or equal to 300-degrees

Conduit end bell is a fitting that is installed at the end of the conduit. It prevents cable damage when cable is pulled through the conduit and while in service.

 

See additional details in PG&E Standard 062288, "Underground Conduits."

"Working Space" refers to the clear and level area in front of, around, and above underground electrical equipment. For example, transformers, switchgear, and enclosures. Working space allows safe access for operation, inspection, and maintenance.

 

See clearance requirements in PG&E Standard 051122, "Clearances and Location Requirements for Enclosures, Pads, and Underground Equipment," and dimensions in Figures 5-4 and 5-6.

Follow the checklist outlined in PG&E Standard 063927, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities:"

  1. Confirm the meter panel is properly rated for your building (i.e., 120/240 volts, 120/208 volts, etc.).
  2. Verify you have an approved meter panel by checking the label. Ensure it states the panel has been certified as "Underwrites Laboratories-Listed (UL)." Or that the meter panel is tested by a National Recognized Testing Laboratory. This ensures the meter panel meets the Occupational Safety and Health Administration (OSHA). Check that the meter panel has met PG&E Greenbook requirements.
  3. Ensure the panel location is:
    • On an exterior wall, readily accessible
    • Not behind fences, inside garages, or obstructed by other objects
    • 36-inches of clear working space in front of the meter and 78-inches above the ground
    •  Mounted with the meter's center 48-inches to 75-inches above finished grade
    • Not within 36" of a home window
  4. Ensure ground rods, clamps, wires, and bonding wires are installed properly. Refer to California Electrical Code (CEC). Also refer to and PG&E Standard 013109, "Corrosion Resistant Ground Rods and Ground Rod Clamps" for more information.
  5. Ensure the neutral and ground are bonded together only in the main breaker (main switch) section of the main panel.
  6. Ensure the panel is sealed from water intrusion. Do so by by sealing conduits at both ends and using an approved method per PG&E Standard 062288, "Underground Conduits."
  7. Properly labeling the panel in accordance with Greenbook Section 5.5.1., "Properly Identifying and Marking Meters." The panel must have a permanent, weather-resistant address label. The labels must be clearly visible from the street or access point.
  8. Pass local City/County inspections.

Per Section 5.8, "Grounding," of the Greenbook, customers ground their meter panel by:

  • Not using PG&E's gas equipment to ground the electric equipment
  • Locating the disconnection point, also known as "terminations" (e.g., ground terminal) for their Grounding Electrode Conductors (GECs). They are outside any section that PG&E seals.
  • Grounding wire comes out of where the circuit breaker wires. These are the wires that lead into the home's outlets (also known as the "load side of the breaker")
  • Not locating Grounding Electrodes, Grounding Electrode Conductors, or Grounding Ring Conductors inside or near any PG&E electrical equipment, enclosures, or vaults.
  • Ensuring a grounded neutral connection exists in the PG&E-sealed meter section. Ensure it is terminated in the same enclosure as the Grounding Electrode Conductor.

The responsibilities for an inspection of a ground meter panel:

A "drain box" is also referenced as a "splice box/enclosure or #2 box/enclosure" which measures 17" x 30" and 26" deep. The purpose of this box is to allow any water that may enter the conduit system to drain out of the box which prevents the water from running into the meter panel and building.

 

Installation

  1. Install drain box next to the meter panel or within 6-feet of the meter panel along the service run. This standard is per PG&E Standard 063927, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities,"
  2. Place the box on 12-inch base of 1-inch rock. This facilitates water drainage. Then organize the conduits in a horizontal layout.
    Maintain a minimum depth from finished grade to top of the conduit:
    • 18-inches for existing installations
    • 24-inches for new installations
  3. See PG&E Standard 063927, Figure 1, "Methods and Requirements for Installing Residential Underground Electric Services 0-600 V to Customer-Owned Facilities," for additional details.

  • Per PG&E Standard 025055, "Requirements for Customer-Owned Poles," conduit couplers or joints need to be 6-inches below and need to be swept up 90-degrees against the pole.
  • The conduit must be either rigid galvanized steel if "floating" (not attached to pole or structure) or 2-inch minimum diameter Schedule 40 PVC if attached to the pole or structure.
  • The conduit must be strapped to the pole. This is for earthquake safety.

Common examples of projects include, but not limited:  

  • Solar, wind, battery storage
  • Electric vehicles that can push power back to the grid

For more information about adding solar, Electric Vehicles (EVs), or battery storage to your home, visit Clean Energy.

 

PG&E can help navigate the project process step-by-step. - Coming soon

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The application and new service project process

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If you have additional questions, call our Building Services expert at 1-877-743-7782.

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If you have feedback, suggestions, or questions about the Greenbook, please contact us at PGEProjectResources@pge.com.