Putting safety first

Natural gas vehicles are just as safe—if not safer—than any gasoline-powered vehicle. Natural gas is lighter than air, dissipates rapidly and is harder to ignite than conventional fuels. It is the same fuel used to heat your home, cook your meals and dry your clothes. If accidentally released into the environment, natural gas is less hazardous than petroleum fuels.

To prevent serious injuries or damage to your compressed natural gas vehicle, your fuel system must be inspected within the last three years. To learn more visit the U.S. Department of Energy. In addition, it is important you receive training to operate and maintain your compressed natural gas vehicle.

Follow these important compressed natural gas tips:

Do not enter your vehicle while fueling

This ensures you will not drive off without first disconnecting the dispenser. It also prevents static electricity buildup, which can pose a fire risk.

Do not fuel your vehicle if…

  • You have not yet received training from PG&E or an approved technician.
  • You are unsure about the safety of the dispenser or the vehicle.
  • A qualified compressed natural gas inspector has not inspected your vehicle within the past three years or 36,000 miles, as required by law.
  • Your compressed natural gas cylinders are beyond the service life shown on the cylinder sticker (typically 15-20 years).
  • Your vehicle has been in an accident and the cylinder was not inspected afterward by a qualified technician, as required by law.
  • Your fuel receptacle is worn and/or the station nozzle is hard to connect or disconnect.
  • The O-ring is missing from your fuel receptacle.

Need help or information?

Contact our Compressed Natural Gas Customer Service team by sending an email to NGVinfo@pge.com or by calling 1-800-684-4648.


Alternative Fuels Data Center
Visit: afdc.energy.gov

Westport Innovations
Visit: westport.com

California Air Resources Board
Visit: arb.ca.gov

Clean Vehicle Education Foundation
Visit: ngvamerica.org

Report a problem or safety concern

If you identify an emergency situation, leave the area immediately and call 911. For all station issues or non life-threatening emergencies please use the emergency phone onsite or call 1-855-871-5491.