Find out why PG&E pays incentives and learn about oversight and funding of the rebate programs. Also, find your local Trade Pro manager.
Thank you for your interest in our program. We recommend starting with two short video tutorials:
Then, take the following steps:
Deemed Rebates and Customized Incentives both offer cash back for completing a qualified energy efficiency project. The key differences between these options are the types of projects that qualify and the process for applying.
Deemed Rebates are payments you receive after you’ve upgraded to new, energy-saving equipment. Qualifying products are in our rebate catalogs.
Customized Incentives are payments for pre-approved projects that retrofit or install new equipment to save energy. The projects are typically much larger in scope and sophistication than those that qualify for a Deemed Rebate. Customized Incentives payments are calculated by the amount of energy the project saves. To qualify, the project must earn an incentive of at least $5,000. Learn more at Customized Incentives for Energy Efficiency.
It’s important to note two things:
For a quick overview, go to our tutorial videos:
Applications are submitted through Energy Insight. The paperwork required for all projects includes:
This sample lists the information your invoice must include: (1) invoice number, (2) date, (3) vendor information, (4) customer information (must match application), (5) installation address, (6) quantities purchased, (7) make/model number, (8) price per unit, (9) payment terms and sales tax.
For quick tips, play our tutorial videos:
If the error is simple, the application team will ask you to send additional information by a specific deadline. If you miss the deadline, you must submit a new application.
If your application does not meet the eligibility requirements or the terms and conditions of the rebate program, the application is rejected. Find more information in the Energy Insight™ section below.
IMPORTANT: Confirm that the service address on the customer’s PG&E bill matches the installation address. The service address is listed on page 3 of the customer’s energy statement.
The account number is found on page 3 of the customer’s energy statement. Business customers may also contact our Business Customer Service Center at 1-800-468-4743 to retrieve their account number. They’ll have to provide their service address.
Get step-by-step help with your Energy Insight online account, from signing in to adding new programs. Also, learn how to add or remove users.
If you created your Energy Insight account prior to 2017, your username will be your email address followed by “’pgetpa” (e.g., email@example.com).
If you created your account on or after January 1, 2017, your username will be your email address followed by the appendage, “.pgepartner” (e.g., firstname.lastname@example.org).
If you need to reset your password, you must include the appendage in order to receive the password reset email. In some cases, the password reset email will land in your spam or junk folder.
The Stage should then read “Post Install Review” and no further action is necessary. The application is in the queue to be reviewed.
NOTE: Ignore the “Submit for Approval” button at the bottom. That button is for rebate processors only.
Sign in to Energy Insight and select the Projects tab. The status of your application is in the Stage column. These are the most common listings:
New: The project has not been submitted for review. If you feel this is an error, open the project and verify that “Data Entry Complete” is checked (under the “Status and Timeline” header). If it isn’t, hit “edit,” check the box and then save. The status should then change to “Post Install Review.” No further action is required on your part.
Post Install Review: The application is in the queue to be processed.
Withdrawn: The application processor requires additional information or corrections must be made in order to proceed.
Rejected: This usually means the project did not meet eligibility requirements. Find eligibility requirements in the rebate catalog for the specified technology. Be sure to also review the terms and conditions of the deemed rebate program. Visit the PG&E Business Rebate Application Terms and Conditions (PDF, 50 KB).
Paid: The application was paid and the check was mailed.
Sign in to Energy Insight, open the project, and then scroll down to the Notes and Attachments section. You should see an attached Decline Letter or Resubmit Letter.
A Decline Letter is provided when the reviewer determines that the application does not meet the terms or conditions of the program, or if the application is not eligible for rebate. If you feel you’ve received a Decline Letter in error, please email your Trade Professional Manager and attach the letter. Include your application number and customer name in the subject line.View terms and conditions (PDF, 50 KB)
A Resubmit Letter is typically provided when a correctable mistake was found and the deadline to correct the mistake has passed. In this case, you’ll need to submit a new application as we can’t reinstate applications once the stage has changed to “Rejected.” When doing so, please upload the resubmit letter and include any comments you feel would be helpful for the review team.
An Adjustment Letter is provided when the rebate was adjusted during the review phase. If you feel that an error was made by the reviewer, please email your Trade Professional Manager and attach the letter. Include application number and customer name in the subject line.
The deemed rebate program does not require a pre-inspection. However, we do conduct post-inspections. If the expected rebate exceeds $15,000, an inspection is mandatory. Projects below $15,000 are inspected at random.
When inspectors start an inspection, they receive a report with the number of items per rebate code and a brief description of the rebate measure. They also receive notes you’ve included in the Measure Comments field in Energy Insight (see below). Here’s an example of the notes an inspector would find helpful:
Best Contact: Jim Stanley Cell: 555.555.5555
LED Troffer Installation locations:
4 Fixtures - Lobby
6 Fixtures - Offices
2 Fixtures - Breakroom
1 Fixtures - Electrical Room (Ask Jim to Unlock)
9 Fixtures - R&D Area
To schedule a second inspection, submit an application for the items missed in the original count and provide location information in the Measure Comments. For example, if the inspector found only 117 of 144 fixtures, submit an application for 27 fixtures missed and include a note in your Measure Comments like this:
I’m submitting this application to make up the difference of items not counted in the original inspection. The original inspection counted 117 of the expected 144 fixtures.
Best Customer Contact: Jim Stanley Cell: 555.555.5555.
LED Troffer Installation locations:
4 Fixtures - Lobby
112 Fixtures - Offices
14 Fixtures - Breakroom
5 Fixture - Electrical Room (Ask Jim to Unlock)
9 Fixtures - R&D Area
This error typically occurs when the material cost is not entered correctly. We do not pay a rebate more than 100% of the material costs. When entering the measure in Energy Insight, be sure to type in the material cost for all the fixtures applicable to the rebate code. For example, if you’re installing nine fixtures that cost $121 each, you‘d enter $1,089 as the total material costs.
Also, if the measure you are applying for has a cap, be sure to enter the each measure separately to ensure the rebate is not capped in error. For example if you’re applying for rebates for three 60 HP process fan VFDs, enter the measure three times with a UOM (Unit of Measure) of 60 on each entry.
We recommend viewing the video tutorial:
PG&E does not review applications to approve or deny fixtures. The product must be approved by DesignLights Consortium (DLC) or Energy Star. Only then can it appear on PG&E’s QPL and qualify for a deemed or distributor rebate. Additional qualifications, above and beyond those from DLC or Energy Star, may apply. Only products meeting PG&E’s requirements and also listed by DLC and Energy Star will qualify for a rebate or incentive. Review DLC’s manufacturer’s guide on how to submit a product.
If your product is listed on either the DLC or the Energy Star list, it’s likely to appear on ours. However, there are exceptions:
If you need additional assistance, please email email@example.com and include a screenshot of the DLC product listing.
Take a screenshot of the product from the LED QPL and submit it with your rebate application. If the product was purchased within 60 days of the de-listing date from DLC, it will still qualify for a rebate.
No, LED high bays are categorized by the DLC as an indoor fixture and therefore must be installed indoors. The same applies to exterior fixtures installed indoors.
If the LED product is listed as “Calculated” on PG&E’s QPL, the customized retrofit program may be an option. Please be aware that PG&E is required to use California building code Title 24 as the baseline to calculate energy savings, unless you can prove the lighting system qualifies for early retirement (one year or less of useful life remaining). Note that the minimum incentive must exceed $5,000 in order to qualify.
For general guidelines visit the Customized Incentive Program. For more information on proving early retirement and to view more in-depth program rules, view the Statewide Customized Procedures Manual (PDF, 760 KB). If you feel your project would qualify for the Customized Incentive Program, please have your customer sign the Customized Incentive Application and ask your Trade Professional Manager (PDF, 5.0 MB) to connect you with the Account Representative for next steps.
Yes, you may use the Customized Incentive Program as long as the lighting control system incorporates at least three of the following controls strategies:
Note also, the system must not be accompanied by a luminaire modification. Most control installations accompanying luminaire modifications are required by code and therefore ineligible for incentives. For full details, view the Statewide Customized Procedures Manual (PDF, 760 KB).
Email your Trade Professional Manager and include your project address. The manager will connect you with a PG&E account representative to initiate the payment history screening.
Learn more about On-Bill Financing (also known as Energy Efficiency Financing).
PG&E’s On-Bill Financing (also known as Energy Efficiency Financing) processing time depends on the complexity of the project, staff availability, and whether or not errors are found on the paperwork. In general we strive to meet the following targets.
Avoid common errors made in many of the contractor-generated submissions for OBF loans. Follow these tips:
When you contact your Trade Professional Manager to initiate a project, you’ll also receive step-by-step instructions. In addition, you may visit OBF frequently asked questions.
Learn how one Trade Pro provided exceptional customer service by facilitating the OBF process for a school district’s lighting project.