Get notified when power will be shut off for safety

SMD Aggregtors

Who should use this service?

Sign up if you want to receive notifications directly from PG&E about a Public Safety Power Shutoff (PSPS). For example, you might want to sign up for these non-account holder alerts if:

  • Your landlord or property manager is the account holder for your electric service.   
  • You care for someone who relies on electricity for medical needs, but you are not the PG&E account holder at their address.
  • You or your organization provide critical care or services dependent on electricity.

You may also sign up if you would like to receive PSPS ZIP Code Alerts for an area where you don’t have a PG&E account.

Call 1-877-900-0743 to enroll.

PLEASE NOTE: If you are a PG&E account holder and want to receive shutoff alerts specific to your service address, sign in to your account or call 1-866-743-6589 to update your contact information, instead of using this service.

General Notification

How PSPS alerts for non-account holders work

Alerts are sent out according to ZIP Code.

We attempt to call you 48 hours, 24 hours and just before power is shut off for safety in all or part of the ZIP Code(s) you select.

The message tells you how to get additional information about the possible outage, as well as how to determine if your specific address is expected to be impacted.

Check back soon

Additional notification methods, including email and text messages, will be available soon. Be sure to check back soon to enroll.

Power Connect Scope

How to enroll

One phone number can be enrolled per call, but you may choose to receive alerts for one or more ZIP Codes within PG&E’s service territory. When you enroll, you are confirming that you understand and agree to the following:

  • You are authorized to enroll the phone number you provide.
  • This service overrides previous “do not call” requests made to PG&E.
  • You must re-enroll each year and are consenting to receive an annual enrollment reminder and any notifications required to maintain this service.

Call 1-877-900-0743 to enroll.

General Restriction

Opting out of PSPS ZIP Code alerts

You may un-enroll from ZIP Code notifications at any time by calling 1-888-611-1743.