FAQ about PG&E Rebates

Because rebates are available only for PG&E customers, PG&E confirms your account information when we process your rebate application.

Navigate to the lower part of the page for instructions or call Smarter Energy Line Monday through Friday, excluding holidays, between 8 a.m. and 5 p.m. at 1-800-933-9555.

PG&E rebates are offered each year, until funding is depleted.

Rebate eligibility is determined by: product type, model number, PG&E service (gas, electricity, or both), date you purchased and installed the product. Some products also have regional requirements. For a complete list of eligibility requirements, please refer to the product eligibility requirements in the 2017 PG&E Rebate Catalog (PDF, 270 KB)

No. However, you will need your Service Agreement ID (SAID), located on your PG&E bill.

Your contractor must provide you with an invoice or signed contract that indicates the date of purchase and installation.

Rebate checks are mailed within six to eight weeks after we receive a complete application with valid proof of purchase. If your rebate application is incomplete or selected for verification, processing time could take longer. Applications are processed on a first-come, first-served basis or until funds are depleted.

For questions about residential rebates, call the Smarter Energy Line, Monday through Friday, excluding holidays, between 8 a.m. and 5 p.m. at 1-800-933-9555.

You will receive an email that explains what is missing, with instructions on how to complete your application. Please make sure to provide a valid email address.

You can change your rebates payment address on the 'Payee Information' page of eRebates.

Rebate amounts may be different for the following reasons: the product rebate amount changed, program funds are depleted, an incorrect rebate amount was entered on the application, the product no longer qualifies for a rebate, or the rebate amount exceeds the price paid for the product.

This message occurs when the eRebates application system is unable to retrieve your account information. This may occur when we are doing routine maintenance to the site. Please try again at a later time.

As of 1/1/2017, PG&E does not offer a clothes washer rebate. Customers that purchased a 2016 ENERGY STAR Most Efficient clothes washer in 2016 may mail a clothes washer rebate application within 60 days of purchase. Mail-in applications are available at www.pge.com/rebates.

Invoice(s) can only be uploaded electronically at the time you apply for rebate online.

Retail product receipt, invoice retail product receipts, or invoices must be legible and include the following information: Retailer/contractor name, address, and phone number; an itemized list with the name of each product, the product description, quantity, manufacturer, and model number or other identifying information (e.g. SKU number); Purchase price per product; Date paid with terms such as, "Paid in Full", "Charge" or "Net"; Invoice Date