Skip To Main Content
VIEW TOP PGE.COM SEARCHES
CARE. Find out if you qualify for a discount. Rebates. Explore PG&E rebates for your home.Outages. Report and view electric outages.Medical Baseline Allowance. Learn how to apply.Jobs/Careers. Find out about jobs at PG&E.Solar power. Get started with clean energy.Paperless billing. Find out how to sign up.
Learn about applying for a PG&E rebate
Select the questions below for more information
Apply online through eRebates
Why is a Service Agreement ID (SAID) required to start an eRebates application?
Because rebates are available only for PG&E customers, PG&E confirms your account information when we process your rebate application.
What do I do if I get an error?
Navigate to the lower part of the page for instructions or call Smarter Energy Line Monday through Friday, excluding holidays, between 8 a.m. and 5 p.m. at 1-800-933-9555.
When will rebate funding end?
PG&E rebates are offered each year, until funding is depleted.
Learn more about rebate eligibility
How does PG&E determine which products are eligible for rebates?
Rebate eligibility is determined by: product type, model number, PG&E service (gas, electricity, or both), date you purchased and installed the product. Some products also have regional requirements.
Do I need to log in to my online account to submit an application?
No. However, you will need your Service Agreement ID (SAID), located on your PG&E bill.
If a contractor handles the purchase and installation, how do I determine the purchase date?
Your contractor must provide you with an invoice or signed contract that indicates the date of purchase and installation.
Learn more about rebate applications and payments
When will I get my rebate payment?
Rebate checks are mailed within six to eight weeks after we receive a complete application with valid proof of purchase. If your rebate application is incomplete or selected for verification, processing time could take longer. Applications are processed on a first-come, first-served basis or until funds are depleted.
How do I check the status of my rebate application?
For questions about residential rebates, call the Smarter Energy Line, Monday through Friday, excluding holidays, between 8 a.m. and 5 p.m. at 1-800-933-9555.
What happens when an application is incomplete?
You will receive an email that explains what is missing, with instructions on how to complete your application. Please make sure to provide a valid email address.
Can a rebate check be sent to a different address from my PG&E account?
You can change your rebates payment address on the 'Payee Information' page of eRebates.
Why is the rebate amount paid less than the posted rebate amount?
Rebate amounts may be different for the following reasons: the product rebate amount changed, program funds are depleted, an incorrect rebate amount was entered on the application, the product no longer qualifies for a rebate, or the rebate amount exceeds the price paid for the product.
What does the "system is unavailable" message mean?
This message occurs when the eRebates application system is unable to retrieve your account information. This may occur when we are doing routine maintenance to the site. Please try again at a later time.
If I use eRebates, can I mail in or fax my receipt/invoice?
Invoice(s) can only be uploaded electronically at the time you apply for rebate online.
What is a valid proof of purchase/invoice?
Retail product receipt, invoice retail product receipts, or invoices must be legible and include the following information: Retailer/contractor name, address, and phone number; an itemized list with the name of each product, the product description, quantity, manufacturer, and model number or other identifying information (e.g. SKU number); Purchase price per product; Date paid with terms such as, "Paid in Full", "Charge" or "Net"; Invoice Date
Contact Us
For questions about residential rebates, call the Smarter Energy Line Monday through Friday, excluding holidays, between 8 a.m. and 5 p.m. at 1-800-933-9555.