Urgent Alert

General power outage safety

Prepare ahead of time and know what to do in case an outage occurs

Find the latest outage information.

Preparedness resources

Electric power safety tips

Learn what to do if your power goes out.

Keep your contact information current

Make sure your contact information is up to date to get alerts from PG&E.

Steps you can take to prepare for an outage


See if you qualify for our Medical Baseline Program

Through this Program, you may get additional Public Safety Power Shutoffs alerts. You may also get more energy at the lowest price on your current rate.


Make a plan to keep your medical devices charged


Restock your emergency kit with needed supplies


Write down important phone numbers and addresses

How to stay safe during a power outage


We do our best to keep power on around the clock. Sometimes, emergencies can cause an outage. There are also planned outages when we turn off power for safety or maintenance. 


If the power goes out, here are some tips:



  • Keep freezer and refrigerator doors closed. Before a planned outage, set your refrigerator and freezer to their coldest settings.
  • Keep a supply of foods that can safely sit on the pantry shelf for at least one year.


  • Turn off or disconnect your appliances. Overloaded circuits can be a fire hazard once power is restored.
  • Keep important phone numbers in an easily accessible location.
  • Store a flashlight with extra batteries in a convenient place.
  • Leave a single lamp on to let you know when power returns.
  • Practice opening garage doors manually.


  • Use your generator outside only. For more on generator safety, visit backup power safety.
  • Do not use your oven to heat your home. This can lead to carbon monoxide poisoning.
  • If you see a downed power line, stay away. Call 9-1-1 immediately to report its location, and then call PG&E at 1-800-743-5002. Check on neighbors.


  • Have a backup plan if you rely on power for medical needs or medications.
  • Plan for medications that require refrigeration.


  • Invest in portable mobile and laptop chargers.
  • Locate free Wi-Fi locations nearby.
  • Buy a battery powered crank radio.
  • Charge cell phones and backup batteries when you receive a PSPS alert.

How to handle medical devices during an outage


We know outages are difficult when you rely on a medical device. If you use a life-support device, please be prepared:


Related information


At PG&E, nothing is more important than safety.

Community Wildfire Safety Program (CWSP)

Find out how we are making our system safer and more reliable.

Outage preparedness and support

Stay prepared for power outages and get support.