Urgent Alert

“My Account” update

We’re adding new features in summer 2024

Learn more about the information we’ve requested you provide by July 1, 2024.

Frequently asked questions

PG&E is set to launch a new version of My Account. This update will include a new, more secure sign-in that requires a two-step process to confirm your identity. Receiving a one-time access code is the first of the two steps.

Please use a mobile phone that can receive an SMS text or a landline that can receive a phone call. Main switchboard or 1-800 numbers will not work.

To update your phone number, sign in to your account or call Customer Service at 1-800-468-4743.

For a residence, the primary account holder should be the account owner. For a business, it should be a responsible employee. Primary account holders can give access to others at any time.


Please call Customer Service at 1-800-468-4743.

You will receive a pop-up message when signing into any account that is missing information.



If you made changes online and want to confirm they were saved, sign off and then sign in again.

Please sign in to your account to update your contact information or to make other changes.