CGT Receives Customer Feedback

Wednesday, January 18, 2006

When our customers speak, we listen. In October, 2005, as we have for the past decade, California Gas Transmission hired an independent consultant to perform an in-depth telephone survey to measure customer satisfaction. The objective was to gather feedback on the quality of systems, communications, sales and product related services, and also to measure performance and overall satisfaction with CGT. Eighty-eight percent of those surveyed rated CGT's customer service as "better" or "much better" than other pipelines. Although we are proud of this high level of customer satisfaction, we know continuous improvement is the key to success.

A few of your key messages to us are:

  • You place a high value on the accessibility and responsiveness of CGT staff
  • You appreciate CGT's creativity when addressing opportunities or resolving issues
  • You appreciate the quality and timeliness of information on Pipe Ranger
  • You appreciate the personal touch provided by CGT staff

Thank you for sharing your opinions on what we do well, and where we can improve. The suggestions received from this survey shape our annual customer service initiatives. Stay tuned to Pipe Ranger for details on our progress in 2006.

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