Since the start of the devastating Northern California wildfires on Oct. 8, our primary focus has been—and continues to be—the life safety and well-being of the customers and communities that have been affected. We have worked safely and diligently to restore power and gas to nearly every customer able to receive it.
At the outset of the wildfires, PG&E activated emergency centers with base camps for our crews in Napa, Sonoma, Mendocino and Lake counties. Our crews worked around the clock at the camps to return power and gas service—and a sense of normalcy—to our communities. We deployed more than 4,300 workers, including PG&E employees and mutual-add crews to support the response.
Customers and the general public will continue to see an enhanced PG&E presence in these areas for some time as we work to help these communities start to rebuild.
Since the fires began, about 359,000 PG&E customers lost electric power. All those who can receive service have been restored.
Since the fires began, 42,000 PG&E customers lost gas service. We have now restored service to nearly all of the gas customers awaiting service who can receive it.
Gas restoration is complete for customers who were available to provide access for PG&E's technicians. If you return to your property and do not have gas service, please call PG&E at 1-800-743-5000. We will work to relight your service as quickly as possible.
PG&E will work with customers affected by the wildfires by providing payment and credit arrangements as necessary, supporting rebuilding with a dedicated Service Planning & Design team, managing wood debris and more.
PG&E Disaster Billing and Credit Policy
In activating this policy in response to the October 2017 Northern California Wildfires, PG&E has taken the following action to assist affected customers and communities:
In order to support low-income customers affected by the October 2017 Northern California Wildfires, PG&E has taken the following actions:
Service Planning & Design
PG&E has set up a dedicated team within our Service Planning & Design department to work directly with customers impacted by the wildfires.
Wildfire Wood Management Program
To support communities recovering from the wildfires, PG&E is offering its customers assistance in cutting down and hauling away larger wood from their property at no cost.
No-Cost Installation and Removal of Temporary Electric Service
If you have questions
We understand that billing is the last thing on our customers’ minds when they’re dealing with disasters. We are here to answer your questions. We are committed to work closely with our customers to help file claims and recover losses during this time.
To stop service, make payment arrangements, file claims or if you have questions about your bill please call us at 1-800-743-5000.