Since the start of the devastating Northern California wildfires on Oct. 8, 2017, our primary focus has been—and continues to be—the life, safety and well-being of the customers and communities that have been affected. We have worked safely and diligently to restore power and gas to nearly every customer who was able to receive it.
At the outset of the wildfires, PG&E activated emergency centers with base camps for our crews in Napa, Sonoma, Mendocino and Lake Counties. Our crews worked around the clock at the camps to return power and gas service—and a sense of normalcy—to our communities. We deployed more than 4,300 workers, including PG&E employees and mutual-aid crews to support the response.
Customers and the general public will continue to see an enhanced PG&E presence in these areas for some time as we work to help these communities start to rebuild.
Gas restoration is complete for customers who were available to provide access for PG&E's technicians. If you return to your property and do not have gas service, please call PG&E at 1-800-743-5000. We will work to relight your service as quickly as possible.
PG&E will work with customers affected by the wildfires by providing payment and credit arrangements as necessary, supporting rebuilding with a dedicated Building and Renovation Services team, managing wood debris and more.
PG&E Billing and Credit Support for Wildfire-Impacted Customers
At PG&E our first commitment is to our customers and communities that have been impacted by these extraordinary wildfires.
In order to support low-income customers affected by the October 2017 Northern California Wildfires, PG&E has taken the following actions:
PG&E has set up a dedicated team within our Building and Renovation Services department to work directly with customers impacted by the wildfires.
Plan before you plant. Plant the right tree in the right place.
To support communities recovering from the wildfires, PG&E offered customers assistance in cutting down and hauling away larger wood from their property. As recovery and restoration efforts continue, PG&E offers these tips for the long-term enjoyment of trees and plants.
We understand that billing is the last thing on our customers' minds when they're dealing with disasters. We are here to answer your questions. We are committed to work closely with our customers to help file claims and recover losses during this time.
To stop service, make payment arrangements, file claims or if you have questions about your bill please call us at 1-800-743-5000.
PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.
For public safety, it may be necessary for us to temporarily turn off electricity in high fire-threat areas when extreme fire conditions occur. We will attempt to contact customers in advance to ensure there’s enough time to prepare.