During and after a wildfire, we want to help ensure your safety. We will also prioritize restoring service in wildfire zones as soon as it is safely possible. And for those who lose their home or business to a wildfire, we're here to help in the rebuilding process. This information is for customers impacted by the Carr, Mendocino Complex or Ferguson fires.
View our map for current outage details. The map is updated automatically every 15 minutes.
Follow these recommendations to protect your family and your home.
Learn the steps we take to turn your gas or electricity back on.
Find out how billing and payments are handled for customers impacted by wildfires.
We have a dedicated Building and Renovation Services team to help you.
Be prepared and stay safe. Nothing is more important than the safety of the public, first responders and our employees. We encourage you to stay connected with your county Offices of Emergency Services and follow the directions of your local First Responders. If you are asked to evacuate, shut off your gas and electricity to prevent any further damage.
At PG&E our first commitment is to our customers and communities that have been impacted by wildfires. As part of that commitment, we are offering credit relief for customers who lost their home or business in the recent 2018 wildfires by temporarily suspending disconnections, waiving re-establishment deposits and offering flexible payment arrangements for previous account balances.
Each customer within the fire-damage zones designated by CAL FIRE who needs new or changed service from PG&E will be assigned a PG&E representative to help with new or modified gas or electric service.
New service installations, temporary construction power or other services can be initiated and tracked online through Customer Connections.
For information about building and renovations services, visit frequently asked questions.
Planting after wildfires
To support communities recovering from the wildfires, PG&E may offer customers assistance in cutting down and hauling away larger wood from their property. As recovery and restoration efforts continue, PG&E offers these tips for the long-term enjoyment of trees and plants.