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Monitor your energy use online
As a solar or renewable energy customer with SmartMeter™ technology you can access online tools to help monitor your net energy use. This net use is the difference between the amount of renewable energy that you generate and the amount of energy that you use. If you prefer, you can opt out of the SmartMeter™ program and continue to use the existing meter at your home. Business customers must upgrade to a SmartMeter™. For more information, call our Solar Customer Service Center at 1-877-743-4112 or opt out. Visit SmartMeter™ opt-out program.
Learn more about the upgrade installation process. Visit installing and connecting solar.
Upgrading to SmartMeter™ benefits for solar customers
Following is a summary of the benefits of upgrading to a SmartMeter™ for solar customers.
Learn more about the benefits of upgrading. Visit Getting started with solar.
Basics of how solar works
When generating your own power from a solar energy system or other renewable technology, the electrical load is served first. Any electricity that you don’t use exports to the grid. Most of the time, customers use the power from the solar or renewable system, but they still draw power from the grid. At other times, such as during the day, the system can generate more energy than the home or business requires, and the surplus power exports to the grid.
Check the energy flow
PG&E uses a single meter that is connected to a home. The only information recorded is net usage; that is, either the amount of energy that flows to the property (a positive number) or the amount of energy that flows to the grid (a negative number) during every hour of the day. Some customers can measure the production from their solar or other renewable system using a separate meter attached directly to the system.
Learn more about solar and billing. Visit understanding the solar bill.
SmartMeter™ program upgrade request
If you need help completing this form, please call 1-877-660-6789.
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