Synchronized Passwords Not in Synch

Wednesday, March 22, 2006

Customers who changed their INSIDEtracc passwords today, March 21, will need to take extra steps tomorrow to logon.

Due to a server issue, INSIDEtracc password changes made today will not synchronize back to change the associated Citrix password. This is a temporary issue that we expect to resolve this evening.

California Gas Transmission apologizes for any inconvenience this may cause. Until the issue is corrected, customers who changed their passwords today will need to use their old password for the Citrix logon, and their new password for the INSIDEtracc logon.

Watch Pipe Ranger for updates to this situation.

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