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Thousands of Income-Eligible PG&E Customers Could Save Money by Simply Signing Up for the CARE Program

Release Date: August 01, 2018
Contact: PG&E External Communications (415) 973-5930

SAN FRANCISCO, Calif. — Thousands of customers could save up to 20 percent or more on their monthly energy bill by taking a simple step -- enrolling in Pacific Gas and Electric Company's (PG&E) California Alternate Rates for Energy (CARE) Program.

The CARE program gives income-qualified households deep discounts on their energy bills, but nearly one in 10 eligible customers are not signed up for the program and are missing out on significant savings.

"PG&E is here to support our customers needing assistance. Qualified households can take advantage of the CARE program to help them manage their energy costs and lower their monthly bill," said PG&E Senior Vice President and Chief Customer Officer Laurie Giammona.

PG&E estimates more than 150,000 customers throughout its service area could save on their monthly costs by enrolling in CARE. In Sacramento County alone, which has the largest number of eligible customers not enrolled, more than 40,000 households could lower their bills by simply signing up for CARE.

Top Counties with Most Eligible Customers Not EnrolledEligible Households Not Enrolled
1. Sacramento 40,732
2. Alameda 13,702
3. Santa Clara 12,896
4. San Mateo 12,634
5. San Luis Obispo 11,409
6. Stanislaus 9,589
7. Placer 9,568
8. Marin 7,754
9. Santa Cruz 7,085
10. Shasta 6,607

Currently, more than 1.4 million qualified customers throughout Northern and Central California are enrolled in CARE. PG&E has helped customers save more than $9 billion on their energy bills through the program.

Customers can apply for CARE online or via paper applications that are available through numerous community agencies throughout PG&E's service area. Applying is easy and only takes about five minutes. If they qualify, customers will begin receiving the CARE program discount within their next billing cycle.

Every year, the California Public Utilities Commission adjusts the maximum qualifying income levels for CARE to reflect changes in the federal poverty guidelines. CARE is funded through a rate surcharge paid by all utility customers.

CARE Income Guidelines*

Household SizeIncome Eligibility Upper Limit
1-2 $32,920
3 $41,560
4 $50,200
5 $58,840
6 $67,480
7 $76,120
8 $84,760
Each additional person add $8,640

* Effective through May 31, 2019

To learn more about the CARE Program, visit

For customers already participating in the CARE program, the Energy Savings Assistance Program provides additional savings by offering free energy-saving improvements to maximize energy efficiency in their home. To learn more about the Energy Savings Assistance Program, visit

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation's cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit and


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