INSIDEtracc Technical Issues Resolved

Wednesday, October 26, 2022


INSIDEtracc technical issues have been resolved. If you are still experiencing any issues, please contact our Gas Scheduling Group for assistance. Thank you for your patience as we resolved these issues.

---Original Message 10/26/2022 12:14 p.m ----

INSIDEtracc is currently experiencing technical issues resulting from last night’s software release. Intraday 1 scheduled volumes from upstream interconnects are not being accurately reflected, and we’re unable to process Timely Confirm. Consequently, we cannot release the results from this process.

Our IT group is working diligently to resolve this issue by performing a rollback of the new code. We estimate that this process will be completed by 3:00 p.m. PDT. Customers might not be able to access INSIDEtracc during this time.

In the meantime, if you have any questions, contact our Gas Scheduling Group.

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