To create an online account, you'll need:
Third parties are not able to link to a customer account that has already been registered by, or on behalf of, the customer of record. Nor is it possible to create an additional online account.
However, customers with online accounts can still choose to share their data with an authorized third party. Authorization is granted directly through Share My Data and other sources:
Customers with online accounts can still share their data with an authorized third party. Authorization is granted directly through Share My Data and other sources.
Authorize third-party access to your data directly through your online account
Export your usage from your online account
No online account?
Use one of the following forms to access your energy data:
Sign into your Profile and Alerts page to:
An up-to-date profile ensures you stay informed. Get alerts about your energy use, billing and outages.
Add or update your mailing address
Add or update phone numbers
Add or update email addresses
Manage account settings
Set alerts
Link multiple accounts
The changes will take place instantly.
To ensure your information remains secure, the following information must be updated by phone:
Residential customers
On a PG&E account? You're responsible for the charges.
If there's a name change or someone new is added, PG&E will check credit and might change the deposit amount. This applies even if you change your name after getting married or divorced.
For account support, call the PG&E Customer Service Center at 1-800-743-5000.
Business customers
To make your updates, call the PG&E Business Customer Support Center at 1-800-468-4743.
Try these tips to sign in and update your account information. Don't see what you're looking for? Visit the Help Center.
Username or email ID
Your username is a user ID (such as "johnsmith") or an email address (such as "johnsmith@email.com"). Check your registration confirmation email to verify your username. If you can't find that email, we can send your username to you.
Password requirements
Your password is between 6 and 32 characters long. It's case-sensitive, so be sure to enter uppercase and lowercase letters carefully. It can't include spaces or any of these symbols: % ~ < >
Email address
If you no longer have access to the email address you used to create your account, let us know and we'll update your information.
Security question
If you can't remember the answer to your security question, contact us for assistance.
Locked out of account
If you've tried to sign in with the wrong password five times, you'll be locked out of your account for 15 minutes. If you'd rather not wait, choose the password reset option and complete all steps.
Operating system or browser compatibility
Pge.com is supported on most major operating systems and browsers. For the best experience, check your browser on our supported browsers page.
Sign in to change the mailing address where we send your monthly energy statement or other PG&E mail.
If you're moving to a new address, make an online request to transfer your PG&E service.
Note: If your existing service address changes for any reason—a new ZIP code is assigned, for instance—let us know at 1-800-468-4743.
Business customers:
Keep your phone number current so we can recognize you when you call.
We will also contact you in case of a power outage or emergency.
Add phone numbers for different people or emergency contacts, if you want them contacted for various reasons.
Add your mobile number to receive billing alerts, service appointment reminders and other messages.
Keep your email current so you won’t miss billing alerts and other important information about your PG&E account. Add up to five email addresses. Send different types of messages and alerts to different email addresses.
Residential customers:
Anyone listed on a PG&E account is financially responsible for charges incurred on the account.
PG&E needs to verify credit and potentially adjust the deposit amount when the name on an account changes or another person is added. That’s true even if the new name belongs to the same person (for example, after marriage or divorce).
To change the name on your account, call 1-800-743-5000.
Business customers:
The business name on your account can’t be updated online. PG&E needs to verify credit. We may need to adjust the deposit amount when the name on an account changes.
To change the name on your account, call 1-800-468-4743.
PG&E must be able to contact you in the event of an outage or other emergency. Sign up for a wide range of alerts designed to save you time, money and energy.
Set a wide range of alerts, including:
Outage alerts for PG&E account holders
Get updates about power outages that may affect your service address. We'll let you know:
If you have an online account, you will get alerts for outages, including for Public Safety Power Shutoffs (PSPS). You cannot opt out.
Learn more about outage alerts
Address alerts for non-PG&E account holders
Receive alerts for addresses other than your own service address.
Address alerts inform you via call or text about an expected Public Safety Power Shutoff (PSPS) event at any important address.
Such addresses might include:
These alerts are available in multiple languages.
You do not have to have a PG&E account at the address to receive an alert.
Billing & scheduled payments
Sign up to receive an alert when your bill is coming due or find out the status of a payment.
Payment arrangement reminders
If you’re enrolled in a payment plan, receive alerts about when your payments are due.
Download the payment support brochure (PDF)
Paperless billing
Choose to receive your energy statement by email. You can always access past bills online.
Third-party alerts inform you when a friend or relative misses paying a bill because of illness, hardship or other issues.
Here’s how it works:
Sign up in two easy steps:
PG&E
P.O. Box 997300
Sacramento CA 95899-7300
We understand that these are tough financial times. Disconnection of service is an action that PG&E does not take lightly. We take this step only after all other options are explored. Call us at 1-800-743-5000 if you are having trouble paying your bill.
If a service shutoff would risk your life or health, visit our Vulnerable Customer page.
Bill Forecast alert
Receive an alert if your monthly bill amount is projected to exceed the amount you specified.
Learn more about bill forecast alerts
Event Day Alerts – residential
Signed up for SmartRate™ savings? We’ll let you know when a SmartDay™ is coming up.
To set up account alerts, go to Profile & Alerts in your online account.
Service visits - Sign up to receive reminders about PG&E appointments and service visits you schedule.
Notices and service information - Set your preferences for mandatory notices about your service.
Additional communications - Sign up for cost-saving tips and information about new PG&E programs.
No. You are not required to sign up for alerts. However, PG&E must send you:
You can also sign up for helpful alerts, including billing payment reminders.
No. PG&E does not charge for the alert service. However, your wireless carrier, Internet provider and phone service fees may apply. Check with these companies for the terms of your plans.
The number of alerts you receive depends on the type. If you make a field service appointment, you receive only one reminder. If you sign up for outage alerts, you receive an alert every time new information is available. Three alerts are typically sent during unplanned outages.
Your personal information is not sold to a third party. PG&E sometimes uses a third-party vendor to send alerts. Your information is only used for this purpose.
Always protect your information and maintain control over who has access to it. For more information, refer to our privacy policy. Visit customer policies and guidelines.
You can stop alerts in several ways. The easiest way is to:
Note: PG&E may send you emergency and safety alerts, and other important information. You cannot opt out of these alerts.
Still have questions? Visit the Help Center.
Note: If your phone has previously received PG&E text alerts and you are only updating your alerts, you don’t need to confirm your phone number. This rule applies to most cases. Financial transaction alerts still require confirmation codes.
No, we don’t charge for this service. However, the rates of your wireless carrier and data rates may apply. Check with your carrier for the terms of your plan.
The following wireless carriers* support PG&E text alerts: Alltel AWCC, AT&T, Boost Mobile, Cellular One, MetroPCS, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless and Virgin Mobile USA.
*PG&E retains the right to amend this list at any time. For the most current information, read our policies. View the Digital Communications Policy.
Visit Your Account now.
To stop receiving text alerts, follow the instructions on the text alert. You can also log into your online PG&E account to manage your alert preferences.
Note: PG&E may send you emergency and safety alerts, and other important information. You cannot opt out of these alerts.
Still no reply? Call us at 1-800-743-5000.
No, PG&E does not charge for this service. However, the rates of your wireless carrier may apply. Check with your carrier for the terms of your plan.
Each PG&E email is clearly marked. Look for "PG&E" or "Pacific Gas & Electric Company." Most PG&E emails also include a valid physical address.
We only send emails regarding service and information that you have authorized. In addition, according to the Federal CAN-SPAM Act, PG&E provides three basic types of compliance in emails:
Your Unsubscribe request may require 10 days to process. You may receive one or two more email alerts during this time.
Note: PG&E may email emergency and safety alerts, and other important information. You cannot opt out of these emails.
If you need assistance, visit the Help Center.
We use the phone number preference from your account. If you have not stated a preference, we use your primary phone number.
To stop receiving voice alerts:
Note: Some voice alerts offer an unsubscribe option. Others do not. You cannot opt out of PG&E's emergency and safety alerts.
If you need assistance, visit the Help Center.
Are you the owner of a mobile home park with PG&E-owned master meters? Sign up for our Bill Calculation Service.
Unsubscribe from PG&E emails.
