Contact Us – Residential Customer

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If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and then call 9-1-1 and PG&E at 1-800-743-5000.

Customer Service: 1-800-743-5000
Electric Outage Information: 1-800-743-5002
Natural Gas System Information: 1-888-743-7431
Locate a Neighborhood Payment Center: 1-888-743-0011
Not a residential customer? Use the business customer form.

• Phone numbers
  • Residential Customer Service Center 1-800-PGE-5000 or 1-800-743-5000
  • Building and Renovation Service Center 1-877-PGE-SRVC or 1-877-743-7782
  • Solar Customer Service Center 1-877-743-4112
  • Power Outage Information 1-800-743-5002
  • Report a Hazardous Situation 911 or 1-800-743-5000
  • Spanish 1-800- 660-6789
  • Chinese 1-800-893-9555
  • Vietnamese 1-800-298-8438
  • TDD/TTY (Speech/Hearing-Impaired) 1-800-652-4712
  • Charitable Contributions 415-973-4951
  • Diablo Canyon Power Plant 1-805-546-5292
  • Shareholder Information call American Stock Transfer & Trust Co. 1-888-489-4689
  • Smarter Energy Line 1-800-933-9555
  • Supplier Diversity 415-973-8800
  • Underground Service Alerts 811
  • Wake-Up Call for Customers with Outages 1-800-743-5002

  Hours of Operation

  Residential Customer Service Center 24-hours/7-days a week
  Building and Renovation Service Center 7 a.m.-7:30 p.m. M-F; 8 a.m.-4:30 p.m. Sat; Closed Sun

• Helpful Links
  You may find the information you are looking for on the following pages
  • Spanish Site
  • Chinese Site
  • Vietnamese Site
  • TDD/TTY (Speech/Hearing-Impaired)
  • Building and Renovation Services
  • Charitable Contributions
  • Diablo Canyon Power Plant
  • Shareholder Information
  • Smarter Energy Line
  • Supplier Diversity
  • Underground Service Alerts