©2026 Pacific Gas and Electric Company
Is this an emergency?
Examples: Downed powerline, gas leak, Mylar® balloon in powerline, broken pole or equipment, open PG&E enclosure or lid
If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.
If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-800-743-5000.
24-hour Customer Service Line: 1-877-660-6789
24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)
What to do if you see a downed powerline
- Stay away from all downed powerlines.
- Powerlines are not insulated like power cords. Don't touch downed powerlines or any other electrical equipment.
- Always assume a powerline is live.
- Don't touch anything or anyone in contact with a downed powerline.
- Keep children and pets away from a downed powerline.
- Don't drive over a downed powerline.
Leave the area immediately. Call 9-1-1. Then call PG&E at 1-877-660-6789.
If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.
If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-800-743-5000.
24-hour Customer Service Line: 1-877-660-6789
24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)
Signs of a possible gas leak
- Sulfur-like smell or rotten egg smell
- Hissing, whistling or roaring sounds
- Damaged connections to gas appliances
- Dead or dying vegetation, in otherwise moist areas, over or near pipeline areas
- Unusual soil movement or bubbling water
Leave the area immediately. Call 9-1-1. Then call PG&E at 1-877-660-6789.
This website and the messages contained in its webpages are funded by shareholders.
©2026 Pacific Gas and Electric Company