REACH (Relief for Energy Assistance through Community Help)

Reach ProgramFor more than 30 years, The REACH Program has provided emergency energy assistance to low-income families within the PG&E service area who are in jeopardy of losing their electricity services.

REACH is a one-time energy-assistance program sponsored by PG&E and administered through the Salvation Army from 170 offices in northern and central California. Those who have experienced an uncontrollable or unforeseen hardship may receive an energy credit up to $300, credit amount based on the past due amount of the bill. REACH assistance may be available once within an 18 month period, but exceptions can be made for seniors, the physically challenged and the terminally ill.

Apply for REACH

See if you qualify, and then contact the Salvation Army at 1-800-933-9677.

Make a Donation

Make a monthly tax-deductible contribution to the REACH Program by filling out a Donation Form. For more information, contact Pacific Gas and Electric Company at 1-800-743-5000.

You can make a one-time tax-deductible donation by using your credit card, calling the Salvation Army at 1-800-933-9677 or sending a check to:

The Salvation Army
REACH Program
P.O. Box 193465
San Francisco, CA 94107


Contact Us

  • Contact Us

    For general questions, please contact PG&E's Customer Service Center at 1-800-743-5000.

Additional Resources

  • Breathe Easy

    Breathe Easy Solutions™

    PG&E is dedicated to assisting customers through numerous programs and community outreach projects.
    Learn More »

    Service Shut off for Non-Pay
    Learn more about the many steps we take to work with our customers and our "outreach process before disconnect."

    If your life or health would be at risk from a shut off of service, see our Vulnerable Customer Program.

    Third Party Notification
    For a friend or relative who could overlook paying his or her PG&E bill because of illness, financial hardship or other issues.
    Learn More »

    We Connect
    A national program that connects families to programs and services that can help them get ahead.
    Learn More »