Imbalance Statements Now Available

Thursday, November 17, 2016


Update 11/17/2016:  Imbalance Statements are now available through INSIDEtracc.  We apologize for any inconvenience, and thank you for your patience as we worked to correct this issue.

Update 11/16/2016: CGT is continuing to work on restoring Imbalance Statements in INSIDEtracc. In the meantime, if you need a copy of your Imbalance Statement, please don't hesitate to reach out to your CGT Account Manager for a copy. Note that imbalance trading is still not impacted and can continue as necessary.

We apologize for this inconvenience and will continue to update you as soon as we have more information to share.

---Original Message 11/14/2016 08:15 a.m ----

Imbalance Statements are currently unavailable in INSIDEtracc. CGT is aware of the problem and is working with technical support to resolve the issue. Note that you can still query your imbalance information under the Balancing tab and selecting the Query Balances screen. This means that imbalance trading functionality is not impacted and can be continued as necessary.

We apologize for any inconvenience and will update this article as soon as Imbalance Statements are available.