Dear Sadie

Thursday, July 16, 2015

Customer Satisfaction icon

Dear Readers,

Sadie here.  I have been around the block enough times to know that communication is critical to all relationships in life.  Take my most favorite baby, Decatherm.   Sometimes she’s talkin’ away, and I have no idea what she wants!  Are ya hungry?  Need some catnip?  Want brushin’?  Come on Decky, speak human here!

So, I thought this might be a good time to remind my readers the best ways to communicate with the folks here at CGT, and the best ways for CGT to get their message out to you.  Read on…

Flummoxed about Communication Channels

Dear Sadie,
Sometimes I’m not sure who to call at CGT.  On weekends especially.  Can you help me?
Flummoxed in Fresno

Dear Flummoxed in Frez,

I can help you, sweetie!  We always want to be available to you, and we also want to be able to reach out to you as well.  Here are some tips to be aware of.

INSIDEtracc Notifications

CGT sends messages to customers using INSIDEtracc notifications.  To view these messages, log on to INSIDEtracc, select Nominations, Notifications to navigate to this INSIDEtracc screen.

A screen will open displaying INSIDEtracc notifications sent out by CGT. Each column of information can be sorted by clicking on the column name. The default order keeps the most recent message listed at the top of the table, by date, and the oldest message at the bottom.  An unread message will appear in bold font.

To read a message, click on the message title.  The Notification Detail screen will open displaying any messages.  You can print the message by clicking your browser's print icon.  Click on the Cancel button to return to the previous screen.

To delete a message, check the Delete box, then click Submit.  Several messages can be deleted at one time by checking the Delete box for the specific messages, then clicking Submit.  All messages marked will be deleted.

If you wish to delete all messages, click the Mark All For Deletion button.  A green check mark will display in the Delete box for each message.  This button now toggles to Unmark All For Deletion, and can be used to undo the Delete box checks for all messages.  Once your messages have been selected, click the Submit button.

If you are deleting any unread messages, a pop-up window will open with a message that you are deleting unread notifications.  Click the Ok button to continue, or the Cancel button to return to the Notifications screen.

Nomination Deadlines

Nomination deadlines are all listed in INSIDEtracc, and can be found by navigating to Nominations, Nomination Deadlines.  A screen will open displaying deadlines for the four processing cycles.

  • Intraday 1 and Intraday 2 deadlines are shown for today's gas day
  • Timely and Evening deadlines are shown for tomorrow's gas day

If a nomination deadline has been extended, it will display in this screen.  A news article is posted on Pipe Ranger's home page when nomination deadlines are extended, and an INSIDEtracc notification is sent out.

Weekend/Holiday On Call Contact Information


By Thursday afternoon each week, an on call contact is posted on Pipe Ranger.  The CGT weekend/holiday on call contact's name and phone number is shown on the home page in the blue navigation box on the right side of the page.


Several CGT customers supply the CGT Gas Scheduling team with a weekend/holiday contact name and phone number on Friday each week. This information is invaluable for CGT, enabling our Gas Scheduling team to contact the correct person in case issues arise regarding your nominations.  If your company would like to send the CGT Gas Scheduling team an e-mail on Fridays with your weekend contact name and phone number, please send your information to

Pipe Ranger Web Site

CGT's Pipe Ranger Web site has a huge array of information posted on it to help you transact business on CGT.

Under each of the six navigation headers is a wealth of knowledge to be gained with one click of the mouse.  CGT representatives are available to answer any questions that may arise as you browse the site.

The latest news articles are posted on Pipe Ranger's home page. Bookmarking this home page ( ensures you see the most current, relevant information necessary for your business needs.

Contact CGT

Representatives are available during the following hours:

  • Schedulers: 7 days a week, between the hours of 6:00 a.m. and 8:30 p.m., Pacific time, to answer your specific INSIDEtracc nomination questions
  • Senior Gas Traders: 5 days a week*, between the hours of 5:30 a.m. and 3:00 p.m., Pacific time, to assist you with transportation, storage and park or lend exhibits
  • Account Managers: 5 days a week, between the hours of 6:00 a.m. and 4:00 p.m., Pacific time, to assist you with billing issues, imbalance trading, tariff issues and general questions about doing business with CGT

Individual contact phone numbers for CGT's representatives can be found on Pipe Ranger's Contact Us page.

*On weekends and PG&E holidays, a Senior Gas Trader will be on call to assist with your CGT needs.  Contact information is posted on Pipe Ranger's home page by Thursday afternoons.

Hope that helps, y’all.  Our time together is getting short.  Remember to keep your eyes peeled for my quiz next week!

Catch ya on the next nom cycle, and be safe!