Report an Outage

Before calling PG&E about a power outage, check to see if others in your area are affected. This would confirm if an outage has occurred in just your location or within the neighborhood area. If only your location is without power, check circuit breakers and/or fuse boxes to see if the problem is limited to your electric system. After performing these steps, call PG&E's Business Customer Service Center at 1-800-468-4743, Monday through Friday between 7:00 a.m. and 7:30 p.m. and Saturday between 7:00 a.m. and 4:30 p.m. to report and check the status of your outage.

  1. Say “Outages” then confirm selection with “yes.”
  2. Say either “electric” or “gas” depending on the source of the outage.
  3. Say your phone number associated with your account. If you do not know, say “I don’t know.”
  4. Say your account number.
  5. If you are unable to answer the steps above, you will be transferred to a customer service representative.