Schedule a Service Appointment

Call 1-800-PGE-5000 to schedule an appointment.

For your convenience, PG&E offers four-hour appointment windows for services that require a customer to be present.

Schedule an appointment using My Energy.

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Other Languages

General information regarding PG&E services is available 24 hours a day in English, Chinese, Spanish and Vietnamese. When calling the following numbers, please ask for translation services:

Spanish: 1-800-660-6789
Chinese: 1-800-893-9555
Vietnamese: 1-800-298-8438


If your phone is equipped with a Telecommunications Device for the Deaf (TDD) or a special teletypewriter (TTY), you can reach PG&E by calling 1-800-652-4712 (toll free). Printed answers displayed on your machine will respond to your questions about service appointments, energy efficiency, customer programs or bills.

Wake Up Call

If you lose power overnight, call 1-800-743-5002. We'll be happy to give you a wake-up call, as well as up-to-date information on your outage and time of restoration.

Please have your Pacific Gas and Electric Company account number and phone number associated with your account available.