I forgot my user name. What do I do?
I forgot my password. How can I get it?
Are there user name or password requirements?
Are my user name and password case sensitive?
Why am I receiving an error message that my account has been locked out due to inactivity?
When trying to sign up for online services, why did I receive an error message that the user name is already taken?
I have tried several times to login, and now I am locked out, why?
I received a notification that I am temporarily locked out, how long will the lock out period last and can you reset this?
I am attempting to request a new password but I no longer have the same e-mail address that I registered with. What do I do?
I just received a temporary password but I still cannot login. Why?
“PG&E” refers to Pacific Gas and Electric Company, a subsidiary of PG&E Corporation. © 2008 Pacific Gas and Electric Company. All rights reserved.