My Account Help

CARE/FERA

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How long does the discount last?

How soon will the discount take effect?

How will I know when the discount has been applied to my bill?

Am I eligible for CARE if PG&E is my gas company, but not my electric company?

Am I eligible for FERA if PG&E is my gas company, but not my electric company?

Do I have to provide two different account numbers for my gas and electric services?

If my household shares a meter with another home, can both of our households apply together?

If my household has been denied CARE/FERA benefits before, how soon can we re-apply?

My account is past due, am I still eligible?

What sources of income should I include when calculating my total household income?

Do I have to show proof of income when I apply?

Do I have to include my roommates' income if they don't help with expenses or if they pay me rent?

What if the PG&E bill is not in my name, but I make the payment?

What if I don't have any income?

When I move, do I have to fill out another CARE/FERA application or does the discount go with me to my new residence (account)?

If I am currently on CARE, can I also apply for FERA?

If I am currently on FERA, can I also apply for CARE?