Start, start or transfer PG&E service

Use our online service request when you’re moving in or out

Most small business customers can start or stop their gas and electric service quickly and easily online. If you’re an existing customer moving within PG&E’s service area, you can stop service on your current location and start service on your new location in a single transaction.

In most cases, you can start or stop service on the same day you complete your request—or arrange for service up to 60 days in advance.

Starting gas and electric service

rates solar icon NOTE: If you're a solar customer, you will not be able to start service online. Please call 1-877-743-4112.

Requesting new service takes a few simple steps:

Provide your company name and tax ID number.
Enter your new service address. Then, pick a start date that falls within 60 days.
Select your electric rate plan.
NOTE: The business electric rates allowed for online requests are the SMB rates. Download details for each: Small Business Standard (B1) (PDF, 118 KB).
Provide your contact information.

Go to start service now

Adding another location to your existing PG&E account

Are you a current customer adding another business location to your PG&E account? Sign in to your online account to add the location.

Enter your new service address. Then, pick a start date that falls within 60 days.
Select your electric rate plan.
Provide your contact information.

Sign in now

Stopping electric service

To stop service, sign in to Your Account or use One Time Access.

Select "Service Requests."
Select “Start or Stop Service.”
Answer the question about gas appliances and select the date to stop your service.
Review your information, and then submit your request.

Sign in now

Or, sign in without an online account using your last name, service address ZIP code and the last four digits of your Tax ID number.

Use one time access

Moving to another address served by PG&E

Are you moving within our service area? To transfer service, sign in to Your Account or use One Time Access.

Select "Service Requests."
Select “Start or Stop Service.”
Follow the steps for stopping service described in “Stopping gas and electric service” on this page.

Then, follow the steps for starting service described in “Starting gas and electric service” on this page.

Sign in now

Or, sign in without an online account using your last name, service address ZIP code and the last four digits of your Tax ID number.

Use one time access

Who's not eligible to make online requests for new service?

If the following cases apply, you must speak to a customer service representative to start service:

You’re the first occupant in a brand-new building and the builder has not yet started service on a business rate.
You had previous credit issues with PG&E, including having your service turned off for non-payment.
Your new location has solar already installed and you want to start service on a solar rate.
You want to start electric service not using our main small and medium business rates.

NOTE: The business electric rates allowed for online requests are the SMB rates. Download details for each: Small Business Standard (B1) (PDF, 118 KB).

If any of these situations apply, call us at 800-468-4743.

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