PG&E has resources for homeowners and licensed contractors who may have questions, or need to make contact with someone specific within our Damage Prevention organization, and to help you dig safely. Below you will find steps to take before starting your excavation project, educational videos, links to submit a one-call ticket, frequently asked questions and an overview of PG&E’s Damage Prevention organization, with contact information and maps.


For additional information about 811, or to make an online request, visit USANorth 811 (Northern California) or DigAlert (Southern California). Professional excavators can visit 811PRO for training videos and other resources.


visit USANorth811,org

visit DigAlert.org

visit 811Pro.com

Damage Prevention Organization


PG&E's Damage Prevention Department is comprised of Locate & Mark (L&M), the Dig-in Reduction Team (DiRT), Aerial & Ground Patrol, Standby Governance, Damage Recovery and Metrics, and Public Awareness. The Damage Prevention organization's vision is to work with the excavation community in a manner that fosters effective communication between all stakeholders to prevent public safety incidents resulting from excavation damage. The department seeks to educate the public about the USA Program to improve utilization of the system such that all excavation sites are located, and field marked for all subsurface infrastructure prior to the start of excavation. While PG&E's focus continues to be on responding to requests to locate and mark subsurface installations, educating the public about the existence of the 811 Program and each party's responsibilities in the process is also critical to improving safety on all excavation sites, protecting the public from excavation damage-related incidents and ensuring the reliability of the subsurface utility infrastructure. Each of the Damage Prevention programs works in concert to support the mission statement of the Damage Prevention and Compliance organization which is, "Demonstrate our commitment to public safety and damage prevention through regulatory compliance, education and awareness."


Contact: DamagePrevention@pge.com

Frequently asked questions

Educational Videos

Natural gas transmission pipeline markers


map of transmission pipelines

You can spot PG&E's larger transmission pipelines by looking for pipeline markers. They specify the approximate or offset location; however, not all pipelines follow a straight path between markers. These markers also indicate the need for extra care when digging in the area.

Use our interactive online map to find out if there are natural gas transmission pipelines in your area.

View map



Take extra care when a marker is present


image of ground marker

Our bright yellow markers indicate a natural gas transmission pipeline is nearby, and display our 24-hour emergency gas hotline number.

Gold Shovel Standard Safety Program

Gold Shovel Standard safety program

We created this first-of-its-kind excavation safety program to reduce accidents and protect underground gas and electric systems.

Free 811 Safety Posters

Free 811 safety posters

Post these informative posters in the workplace and on the jobsite to remind workers that it's necessary to call 811 before digging.


Download posters

Contractor gas safety poster (PDF, 3.1 MB)
Markings brochure (PDF, 1.3 MB)

Folleto sobre seguridad para contratistas (PDF, 357 KB)
Folleto sobre marcaciones (PDF, 1.3 MB)
Common Ground Alliance

Common Ground Alliance

Common Ground Alliance is a member-driven association committed to saving lives and preventing damage to underground infrastructure by promoting effective damage prevention practices.

 

Play our video to learn more

Call 811 Before You Dig

NOTE: The quiz mentioned in the video is no longer available.


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Call 811 Before You Dig

1OF2

NOTE: The quiz mentioned in the video is no longer available.


Audio description and transcript also available for this video.


Access an audio descriptive version
Download a transcript (PDF, 22 KB)

Llamar al 811 antes de excavar

NOTA: El examen mencionado en el video ya no está disponible.


Audio description and transcript also available for this video.


Access an audio descriptive version
Download a transcript (PDF, 23 KB)

Llamar al 811 antes de excavar

2OF2

NOTA: El examen mencionado en el video ya no está disponible.


Audio description and transcript also available for this video.


Access an audio descriptive version
Download a transcript (PDF, 23 KB)