The safety of our customers and the communities we serve is our most important responsibility. Gas meter inspections are one of our essential safety programs.
Safety inspections include a visual examination of the meter. Our safety technicians will also conduct a test to identify if any leaks may be present. They are looking for any conditions which may require the meter set to be updated or repaired.
PG&E representatives will be in safety gear and will always carry photo identification, which they will be happy to present upon request. Typically, meter inspections do not cause interruption to your gas service unless a hazard is found.
The California Public Utilities Commission (CPUC) requires us to perform these important safety inspections. A qualified PG&E representative needs physical access to your gas meter to perform this mandated work. This safety inspection work may require our employees or contractors to enter your property as we access your gas meter, which is sometimes located in the garage or behind a gate.
By providing clear and safe access to the gas meters, customers are helping keep their gas facilities safe.
During this time, employees completing this work will continue taking social distancing precautionary measures to help protect the health and safety of our customers and employees.
We will reach out to you to schedule your gas meter inspection. You do not need to proactively call to schedule one. If you received a notification from us that you are due for an inspection you may schedule an appointment through our secure online customer portal, email firstname.lastname@example.org, or speak with a representative by calling 1-800-743-5000.
Help us reach you when it’s important by making sure that your email, phone number, language preference, and mailing address are current in your PG&E online account.