Prevention, preparedness and support
High winds can cause tree branches and debris to contact energized electric lines, damage our equipment and cause a wildfire. As a result, we may need to turn off power during severe weather to help prevent wildfires. This is called a Public Safety Power Shutoff (PSPS).
Take these steps today to prepare for a PSPS
Update your contact information
Sign up for address alerts
Even if you do not have a PG&E account, you can sign up to receive alerts about a potential PSPS at any address that is important to you or a loved one. These alerts are available in multiple languages by call or text. Sign up at PSPS Address Alerts.
Attend a safety webinar
PG&E conducts online webinars for anyone interested in learning more about our Community Wildfire Safety Program. These virtual gatherings allow community members to learn more about wildfire safety and emergency preparedness, meet with PG&E representatives, ask questions and share feedback. View the webinar schedule and previous webinar presentations.
Learn about PSPS
Prepare for multiple-day outages
Learn about enhanced power line safety settings
To further reduce wildfire risk and protect customers, we’ve adjusted the sensitivity of some of our equipment in High Fire-Threat Districts (HFTD). These Enhanced Power Line Safety Settings (EPLSS) will automatically turn off the flow of electricity faster if a foreign object contacts an energized line or there is an issue with the equipment. This enhanced safety measure is due to the unprecedented drought and extremely dry conditions. These settings will be used when wildfire potential is the greatest, usually in late summer and fall.
This adjustment makes the electric system safer and further minimizes wildfire risks. It may also result in more frequent, longer-duration power outages. That is because we must patrol the entire circuit to ensure there are no incidents of damage or hazards present. If necessary, our crews will perform any repairs prior to restoring power. Patrols are conducted either on the ground or in the air. In some cases, you may see helicopters performing aerial patrols.
NOTE: If a power line is on your property, we may need access in order to restore power. Please allow our technicians access to patrol. The sooner they can patrol, the sooner we can restore power.
We recognize the hardship these outages cause our customers and are working hard to:
- Notify customers when an EPLSS outage has occurred and when they can expect power to be restored.
- Leverage ground and air patrols for quicker restoration times.
- Respond to all outages in HFTD areas as quickly and safely as possible.
- Further optimize device sensitivity and other related settings to minimize the size and duration of outages.
- Improve resources available to customers experiencing outages related to these adjusted settings.
Outages that result from the enhanced safety settings are not Public Safety Power Shutoffs and they are not planned. It is not possible to provide customers or communities with advance notice because our equipment is reacting to a potential safety issue. This is why it is important to be prepared for a potential power outage, as they could happen at any time and for an unknown duration. For emergency preparedness tips and sample emergency plans, visit the Safety Action Center.
Apply for the Medical Baseline Program
PG&E's Medical Baseline Program is an assistance program for residential customers who need energy for certain medical needs. The program includes additional energy at a lower rate and extra notifications, including phone calls or doorbell rings before a PSPS. Apply for the Medical Baseline Program online or by calling 1-800-743-5000.
Certify for vulnerable customer status
Self-certify for Vulnerable Customer Status if you or someone in your household has a serious illness or condition that could be life threatening if electric or gas service is disconnected. Those who self-identify for Vulnerable Customer Status will receive an in-person visit before power is disconnected, whether PSPS or nonpayment. To apply, visit pge.com/vcstatus.
Learn about backup power
We encourage all customers to plan for an emergency and to be prepared for any extended outages due to extreme weather or natural disasters. To help you plan, PG&E provides information about backup power solutions, how to purchase them and how to operate them safely. Learn more about backup power.
Learn about the Community Wildfire Safety Program
Support after a wildfire
PG&E Safety Action Center
Looking for tips on how to prepare for emergencies and outages? Visit our Safety Action Center at safetyactioncenter.pge.com for resources, including how to build an emergency kit and plan.
PG&E Weather and PSPS 7-Day Forecast Website
Visit our weather page to look at the weather conditions we're monitoring and see the data we collect through our weather stations and high-definition cameras.
Disability Disaster Access Program
We are collaborating with the California Foundation for Independent Living Centers (CFILC) Disability Disaster Access and Resources Program to support the Access and Functional Needs (AFN) community. This support for customers with medical or independent living needs includes backup portable batteries, accessible transportation resources, hotel stays, food stipends and more. Visit Disability Disaster Access & Resources Program.
Wildfire Safety resources
Wildfire Recovery Support
Wildfire Safety Webinars
Public Safety Power Shutoff resources
Frequently Asked Questions
Potential Outage Map
Live Outage Map
Humboldt Local Power Source Project (PDF, 1.7MB)
Other PG&E resources
Medical Baseline Program
Safety Action Center
Weather and PSPS 7-Day Forecast
Resources for those with accessibility, financial, language and aging needs
Community Wildfire Safety Program resources
See Our Progress (PDF, 95 KB)
See Our Progress by county (PDF, 11 MB)
Wildfire Mitigation Plan
System Inspections Program
Enhanced Vegetation Management