Overview


As part of our Community Wildfire Safety Program, PG&E is implementing additional precautionary measures to help reduce the risk of wildfires. For public safety, it may be necessary for us to turn off electricity to communities in high fire-threat areas when extreme fire danger conditions occur.


We know how important electric service is to our customers. We will only consider temporarily turning off power in the interest of safety, and as a last resort. In the event that we do need to turn off electricity due to extreme fire danger conditions, we will attempt to notify you in advance.


Please make sure we have your correct email address, landline number and mobile number.


Update your contact information


Timing of notifications


In the event that we must turn off your electricity for public safety, we will attempt to notify you in three phases:

  1. Advance notification (when and where possible)
    • 48 hours before electricity is turned off
    • 24 hours before electricity is turned off
    • Shutoff notification just before or after electricity is turned off
  2. During the public safety outage
  3. Once power has been restored



How will notifications be provided?


We will attempt to reach you at all contact methods we have on file. This means you could receive multiple notifications during each phase:

  • Advance notification: A phone call, email and SMS text to your mobile phone for the 48-hour, 24-hour and shutoff notifications.
  • During the public safety outage: A phone call, email and SMS text to your mobile phone with any updates.
  • Restoration notification: We'll phone, email and send an SMS text to your mobile phone notifying you that power has been restored.

Please make sure we have your correct email address, landline number and mobile number.


Update your contact information


Frequently asked questions