Overview: before, during and after a Public Safety Power Shutoff

As part of our Community Wildfire Safety Program, PG&E is implementing additional precautionary measures to help reduce the risk of wildfires. For public safety, it may be necessary for us to turn off electricity when extreme fire danger conditions are forecasted. This is called a "Public Safety Power Shutoff."


In response to the rapidly changing environmental conditions in our state, beginning with the 2019 wildfire season, we are expanding our Public Safety Power Shutoff program to include all electric lines that pass through high fire-threat areas – both distribution and transmission. While customers in high fire-threat areas are more likely to be affected, any of PG&E’s more than 5 million electric customers could have their power shut off if their community relies upon a line that passes through a high fire-threat area.


We know how much our customers rely on electric service. We will only turn off lines as a last resort in the interest of safety, to help reduce the likelihood of an ignition when extreme fire danger conditions are forecasted.


We want to work together with our customers and communities to help you prepare and keep your home, family or business safe during extreme weather and possible outages. Please make sure we have your correct email address, landline number and mobile number so we can reach out to you in advance of a public safety power outage, when and where possible.


Update your contact information
DOWNLOAD OUR PUBLIC SAFETY POWER SHUTOFF FACT SHEET (PDF, 328 KB)

DOWNLOAD OUR PUBLIC SAFETY POWER SHUTOFF POLICIES AND PROCEDURES (PDF, 5.2 MB)

Community Wildfire Safety


This PG&E program has established precautionary measures to help further reduce the risk of wildfires and keep the customers and communities we serve safe. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.


Learn more about the program