Currently, there are no gusty winds and dry conditions, combined with a heightened fire risk, threatening the electric system serving communities in our service territory.
PG&E remains committed to providing notice to customers in advance of a Public Safety Power Shutoff, when possible. The company’s goal, dependent on weather, is to send customer alerts prior to shutting off power. PG&E will do so through automated calls, texts and emails. The company will also use pge.com and social media channels, and keep local news and radio outlets informed and updated.
The cadence and frequency of notifications will depend, however, on the forecasted extreme weather conditions and how quickly those threats change, among other factors.
Without exception, all customers in the areas affected have their power shut off. Emergency facilities such as hospitals and fire and police stations typically use generators to remain open.
If you have special medical needs that require electricity, take these steps:
Or, update your contact info by calling 1-866-743-6589 during normal business hours.
PG&E has a plan in place and encourages our customers to have a plan, too. Find information to help prepare your plan through our Community Wildfire Safety Program.Visit the Community Wildfire Safety Program
As part of these preparedness efforts, PG&E is asking customers to:
After the extreme weather has passed and it is safe to do so, PG&E crews will work to visually inspect each mile of the impacted power lines to ensure they are free from damage and safe to energize.
Inspections will take place during daylight hours and, in most cases, PG&E expects to be able to restore power within 24 to 48 hours after extreme weather has passed. However, depending on weather conditions or if any repairs are needed, outages (weather event plus restoration time) could last longer than 48 hours. For planning purposes, PG&E suggests customers prepare for multiple-day outages.
Like a winter storm outage, during a Public Safety Power Shutoff, outage information, including maps showing which areas may by impacted, will be available on pge.com.