Prepare for a Public Safety Power Shutoff
Planning in advance to be without electricity
With the increased wildfire threat our state faces, PG&E is enhancing and expanding our efforts to reduce wildfire risks and keep our customers and communities safe and prepared. This includes Public Safety Power Shutoffs (PSPS).
A PSPS could mean that you might be without power for several days, even if you do not live in a high fire-threat area. Losing power will undoubtedly bring challenges, but by preparing in advance you can reduce the stress and anxiety of a PSPS.
- Update your contact information
It is important that PG&E has your most recent contact information so you can be notified when an event could impact your home or business. Visit pge.com/mywildfirealerts or call 1-866-743-6589 to update your contact information.
Not a PG&E account holder? Sign up for ZIP Code alerts
Those who are not PG&E account holders can receive PSPS event notifications by ZIP Code. This is especially useful for tenants, caretakers, travelers, parents of school-age children and other non-account holders. The system allows you to select the ZIP Code(s) that you want to receive PSPS notifications for. Notifications are not address-specific as they are only based on the ZIP Code provided.
Those who are interested in ZIP Code notifications can sign up for voice or text message alerts by calling 1-877-9000-PGE or texting “ENROLL” to 97633. More information about the tool is available at pge.com/pspszipcodealerts.
- Create a safety plan for all members of your family, including pets
Visit the PG&E Safety Action Center at safetyactioncenter.pge.com for tips on how to build an emergency plan.
- Prepare an emergency supply kit
Stock supplies for a week – include flashlights, first aid supplies, food, water and cash.
- Fully charge your mobile phone
- Make sure any backup power sources are ready to safely operate
Visit pge.com/backuppower for safety tips.
- Have flashlights available for your household
Avoid using candles.
- Have a battery-powered or crank radio
- Stock up on the right batteries for items you rely on
Make sure to include two extra sets in various sizes.
- Keep cash on hand and a full tank of gas. ATMs and gas stations may not be available during an outage.
- Practice opening and closing your garage door manually
- Talk with your building manager
If you live or work in a building that has elevators or electronic key card access, make sure you understand how your building will deal with potential multiple-day outages.
- Keep emergency numbers handy
Be ready to act if PG&E notifies you of a potential PSPS.
Additional considerations for those with access and functional/special medical needs
- Plan for medical needs like medications that require refrigeration or devices that need power.
- Freeze large containers of water to keep food cold during an outage.
- Fully charge your medical device(s) and consider securing backup power if you rely on power for your device(s).
Disability Disaster Access Program
Will you need extra help during a power shutoff? If you or someone you know has a disability or additional special needs, the California Foundation for Independent Living Centers can help you during a PSPS through the Disability Disaster Access Program. For more information please visit disabilitydisasteraccess.org.
- Leave a single lamp on to alert you when the power returns. When power returns, turn your appliances on, one at a time.
- A typical refrigerator will keep food cold for about four hours and a full freezer will keep its temperature for about 48 hours--as long as the freezer and refrigerator doors remain closed. Consider using coolers with ice to keep food cold, safe and accessible.
- Make sure generators, camp stoves, charcoal grills are used outdoors only. Do not use a gas stove for heat.
- Check on your neighbors to see if they need help.
Do you depend on electricity for medical needs?
PG&E’s Medical Baseline program provides additional energy at the lowest price for gas and electric customers who are dependent on life-support equipment and/or require special heating or cooling needs for certain medical conditions.
Medical Baseline customers also receive extra outreach during a PSPS, which may include additional notifications, phone calls or a door knock to ensure they're aware and can make preparations to stay safe.
Wildfire Safety resources
Wildfire Recovery Support
Public Safety Power Shutoff resources
Frequently Asked Questions
Potential Outage Map
Live Outage Map
Other PG&E resources
Medical Baseline Program
Safety Action Center
Weather and PSPS 7-Day Forecast
Community Wildfire Safety Program resources
Wildfire Mitigation Plan
System Inspections Program
Enhanced Vegetation Management