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Planning in advance to be without electricity


general emergency

With the increased wildfire threat our state faces, PG&E is enhancing and expanding our efforts to reduce wildfire risks and keep our customers and communities safe and prepared. This includes Public Safety Power Shutoffs (PSPS).


A PSPS could mean that you might be without power for several days, even if you do not live in a high fire-threat area. Losing power will undoubtedly bring challenges, but by preparing in advance you can reduce the stress and anxiety of a PSPS.

  • Update your contact information
    It is important that PG&E has your most recent contact information so you can be notified when an event could impact your home or business. Visit pge.com/mywildfirealerts or call 1-866-743-6589 to update your contact information.

    Not a PG&E account holder? Sign up for ZIP Code alerts
    Those who are not PG&E account holders can receive PSPS event notifications by ZIP Code. This is especially useful for tenants, caretakers, travelers, parents of school-age children and other non-account holders. The system allows you to select the ZIP Code(s) that you want to receive PSPS notifications for. Notifications are not address-specific as they are only based on the ZIP Code provided.

    Those who are interested in ZIP Code notifications can sign up for voice or text message alerts by calling 1-877-9000-PGE or texting “ENROLL” to 97633. More information about the tool is available at pge.com/pspszipcodealerts.
  • Create a safety plan for all members of your family, including pets
    Visit the PG&E Safety Action Center at safetyactioncenter.pge.com for tips on how to build an emergency plan.
  • Prepare an emergency supply kit
    Stock supplies for a week – include flashlights, first aid supplies, food, water and cash.
  • Fully charge your mobile phone
  • Make sure any backup power sources are ready to safely operate
    Visit pge.com/backuppower for safety tips.
  • Have flashlights available for your household
    Avoid using candles.
  • Have a battery-powered or crank radio
  • Stock up on the right batteries for items you rely on
    Make sure to include two extra sets in various sizes.
  • Keep cash on hand and a full tank of gas. ATMs and gas stations may not be available during an outage.
  • Practice opening and closing your garage door manually
  • Talk with your building manager
    If you live or work in a building that has elevators or electronic key card access, make sure you understand how your building will deal with potential multiple-day outages.
  • Keep emergency numbers handy
    Be ready to act if PG&E notifies you of a potential PSPS.

Additional considerations for those with access and functional/special medical needs


  • Plan for medical needs like medications that require refrigeration or devices that need power.
  • Freeze large containers of water to keep food cold during an outage.
  • Fully charge your medical device(s) and consider securing backup power if you rely on power for your device(s).

Disability Disaster Access Program


assistance medical baselineWill you need extra help during a power shutoff? If you or someone you know has a disability or additional special needs, the California Foundation for Independent Living Centers can help you during a PSPS through the Disability Disaster Access Program. For more information please visit disabilitydisasteraccess.org.

  • Leave a single lamp on to alert you when the power returns. When power returns, turn your appliances on, one at a time.
  • A typical refrigerator will keep food cold for about four hours and a full freezer will keep its temperature for about 48 hours--as long as the freezer and refrigerator doors remain closed. Consider using coolers with ice to keep food cold, safe and accessible.
  • Make sure generators, camp stoves, charcoal grills are used outdoors only. Do not use a gas stove for heat.
  • Check on your neighbors to see if they need help.

Disability Disaster Access Program


assistance medical baselineWill you need extra help during a power shutoff? If you or someone you know has a disability or additional needs, the Disability Disaster Access Program can help. It is associated with the California Foundation for Independent Living Centers.


For more information, visit the Disability Disaster Access Program.



Do you depend on electricity for medical needs?


assistance medical baselinePG&E’s Medical Baseline Program is for customers who use certain life-support equipment. Also, those who require heating or cooling for medical conditions. Participants receive additional energy at the lowest price.


Medical Baseline customers also receive additional alerts, phone calls or a door knock during a PSPS.


Apply for the Medical Baseline Program online at pge.com/medicalbaseline or by calling 1-800-743-5000.