Prepare for a power outage
Plan in advance to be without electricity
A Public Safety Power Shutoff could impact any of our more than 5 million electric customers, including you. Because extreme weather can last several hours or days, we suggest preparing for outages that could last longer than 48 hours. Take action now to be prepared.
Take these steps before an outage
- Confirm or update your contact information with PG&E. We'll send notifications to the contacts we have on file in advance of a shutoff, when possible.
- Create a safety plan for all members of your family, including pets. A Public Safety Power Shutoff can happen at any time of day or night, due to changing weather conditions.
- Prepare an emergency supply kit. Include enough water and nonperishable food to last your household one week. Be sure to refresh your kit once a year.
- Determine if your landline will work during an outage. Keep a mobile phone as backup.
- Keep mobile phones and other devices charged.
- If you have a generator, make sure it's ready to operate safely.
- Have flashlights available for your household. Avoid using candles.
- Have a battery-powered or crank radio.
- Stock up on the right batteries for items you rely on. Include two extra sets in various sizes.
- Keep cash on hand and a full tank of gas. ATMs and gas stations may not be available during an outage.
- Learn how to manually open your garage or any other door that operates with electricity.
- Talk with your building manager if you live or work in a building that has elevators or electronic key card access to understand how they will deal with a possible multi-day outage.
Take these steps during an outage
- Unplug or turn off appliances, equipment and electronics to avoid damage caused by surges when the power is restored.
- Leave a single lamp on to alert you when the power returns. Then, turn your appliances on, one at a time.
- Typically, your refrigerator will keep food cold for about 4 hours and a full freezer will keep its temperature for about 48 hours--as long as the freezer and refrigerator doors are kept closed. Consider using coolers with ice to keep food cold and safe.
- Be sure to use generators, camp stoves or charcoal grills outdoors only. Do not use a gas stove for heat.
- Check on your neighbors.
Do you depend on electricity for medical needs?
Be ready to act if PG&E notifies you that a shutoff is possible. Keep emergency phone numbers handy and consider staying with a friend or relative during an outage. Check with local authorities regarding available resources. For more information, visit Prepare for Power Down.
If you or someone in your household does require the use of a medical or life support device to treat ongoing medical conditions, apply for PG&E's Medical Baseline Program. If your device qualifies for the program, you'll receive a lower rate on your monthly energy bill and receive extra notifications in advance of a Public Safety Power Shutoff.