Public Safety Power Shutoff support

medical resource icon We work every day to provide safe and reliable service. As a last resort to keep you safe, we might turn off power during high winds to prevent a wildfire. This is called a Public Safety Power Shutoff (PSPS).

Extra support is available if you or someone in your home relies on power for health and safety. We offer additional resources to keep you safe before, during and after a PSPS, including increased alerts and notifications.

Locate resources in your county 

Resources are available in various languages to help you prepare for a PSPS.

Update contact information

Get additional PSPS alerts

Alerts will be sent before a Public Safety Power Shutoff (PSPS) via call, text and email. Medical Baseline or Self-Identified Vulnerable customers who do not respond may receive extra PSPS alerts, including hourly calls and doorbell rings. This is to make sure they are aware of the PSPS and can prepare.

It is important to review and update your contact information so we can reach you.

If your health or safety would be at risk if the power was shut off, let PG&E know. There are programs to support you and ensure you receive extra PSPS alerts when needed.

Apply for the Medical Baseline program

Apply for Vulnerable Customer Status
General notification

Receive alerts for any address

Address alerts can notify you about a potential PSPS at any address that’s important to you or a loved one. You do not need to be the account holder for the address.

Sign Up for Address Alerts
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Medical Baseline Program

If you rely on power for certain medical needs, you may be eligible for the Medical Baseline Program. It includes:

  • An additional monthly allotment of energy at the lowest price available on your current rate.
  • Extra notifications in advance of a Public Safety Power Shutoff (PSPS). These may include additional phone calls or a doorbell ring to ensure you can prepare and stay safe.

Apply for the Medical Baseline Program
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Portable Battery Program

If you are a Medical Baseline customer, you may qualify to get a portable backup battery. A portable battery can help keep devices powered in case of a power outage.

Learn more about the Portable Battery Program
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Generator and Battery Rebate Program

To help reduce the impact of PSPS on customers, we want to make backup power more accessible. If you qualify for this program, we’ll offer you a $300 rebate on a generator or battery.

Apply for a generator or Battery Rebate

Self-Generation Incentive Program

The Self-Generation Incentive Program (SGIP) can help you save on energy storage systems. SGIP offers rebates for battery storage. Battery storage can be a key part of your preparedness plan if the power goes out.

Learn more about the SGIP and apply
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Disability Disaster Access and Resources Program

The Disability Disaster Access and Resources (DDAR) Program is a collaboration between PG&E and the California Foundation for Independent Living Centers. If you have medical and independent living needs, the program may benefit you. DDAR can help you:

  • Create an emergency plan
  • Sign up for the Medical Baseline Program
  • Apply for a portable backup battery
  • Find ADA-accessible car rides and hotel stays during a PSPS

Learn more about the DDAR Program and apply online

211 partnership

To provide support when it's needed the most, we partner with the California Network of 211s. 211 is a free, confidential, 24/7 service that can help you find local support during a Public Safety Power Shutoff (PSPS). 211 can also assist with emergency planning.

Community Resource Centers

Community Resource Centers (CRC) offer a safe place to find supplies and get updates during a Public Safety Power Shutoff. Centers may provide:

  • ADA-accessible restrooms
  • Device charging
  • Wi-Fi
  • Snacks and bottled water
  • Air conditioning and/or heating (indoor centers only)
  • Blankets and more

Find a CRC near you

Transportation to Community Resource Centers

If you need accessible transportation to a CRC, these partners can help you:

You can call 211 for help finding transport locally. Or, if you are enrolled in the DDAR Program, they can also assist you.

Food and meal replacement

Food in your freezer or refrigerator can spoil if your power goes out. If you experience food loss during a Public Safety Power Shutoff (PSPS), we’re here to offer support. We partner with:

  • Local food banks to provide food replacement during a PSPS and up to three days after. Food is available while supplies last. Some food banks may have income restrictions.
  • Meals on Wheels to deliver meals for eligible seniors. To qualify for this service, you must be 60 years or older, or the spouse of a person aged 60 or older. You must also be at risk of malnutrition and unable to visit a Meals on Wheels center. If you already take part in the program and experience a PSPS, you'll get an extra meal for each day of the PSPS.

Enroll in Meals on Wheels

Find a Local Food Bank or Meals on Wheels Center

Find Tips on Food Safety During a Power Outage

CWSP Food Bank Fact Sheet (PDF, 143 KB)

Hotel stays and discounts

If you experience a Public Safety Power Shutoff (PSPS), you may be able to get a discounted hotel stay. If you are in the Disability Disaster Access and Resources (DDAR) Program, reach out to them about getting an accessible hotel stay. If you do not qualify for the DDAR Program, the following hotels offer discounts if you experience a PSPS:

Vacancy may vary based on season and is not guaranteed. PG&E is not affiliated with these hotels and is not responsible for hotel stays.

Get information in your language

Public Safety Power Shutoff information is available in 16 languages

If you need translation help to understand and prepare for a PSPS, the language resources and partnerships listed below are available for support. Our partners can also assist with translations in more than 240 languages. Call 1-866-743-6589 to learn more.

For information in alternate formats, such as large print, Braille or audio, please email a request to PG&E at Please include your name, mailing address and phone number.

California Foundation for Independent Living Centers (ASL)