©2024 Pacific Gas and Electric Company
Urgent Alert
We do our best to minimize outages, but they can still happen at any time. For example, a car could hit a pole or wildlife may come in contact with a powerline. We know it’s hard to be without power. That’s why we’re here for you before, during and after electric power outages.
- Support before an outage
- Support during and after an outage
Emergency planning
Make sure you and your family are prepared by creating a plan.
Generator and Battery Rebate Program
Add a backup power system to your home and apply for a $300 rebate.
Backup Power Transfer Meter Program
Access safe, easy and affordable backup power.
Self-Generation Incentive Program
Save money on energy storage systems for your business or home.
Customer Protections
Financial support is available.
Rely on power for health or safety?
We're here to help you stay safe. Learn more about our programs.
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During an outage, get local support. This may include food options and transportation or hotel support.
Community Resource Centers
During a Public Safety Power Shutoff (PSPS), find basic supplies and use charging stations in a safe location.
Outage compensation
Get a potential payment for outages longer than 48 hours.
Need PSPS support?
During a Public Safety Power Shutoff (PSPS), we work with our partners to provide hotel discounts and food replacement.
Update your contact information
Receive important alerts to stay safe and informed. Sign in to your account to update your phone number and email address.
Watch our video to learn why it’s important or access the audio descriptive version.
More outage resources
Health and accessibility support
Extra outage help for those who rely on power for health or safety.
Safety Action Center
Learn how to create an emergency plan that could keep you and your family safe.
Residential Storage Initiative
Find out if you qualify to get a home battery storage system installed for free.