Due to launch in summer 2021, our mobile app, PG&E Report It, makes it easy to report non-emergency safety concerns related to PG&E electrical equipment. Use it to submit a photo of a power pole, power line or other electrical equipment that you think is hazardous. Your submission goes straight to our Safety Team and could help reduce the threat of wildfires or prevent other emergencies. Together, we can make our communities as safe as possible.
Report electrical equipment concerns you find anywhere in our service territory - there's no limit.
To learn more about the app, join us at an upcoming wildfire safety webinar.
Telecommunication lines often share PG&E power poles but are not PG&E equipment. If a concern regarding a telecommunication line or other third-party equipment is mistakenly reported through the app, we’ll forward the concern to the company responsible.
From the Home screen, select the REPORT button.
Provide the location of the safety concern by entering an address or by sharing your location and moving the target on the map.
Select which type of concern you’re reporting and then the type of damage. Note that the photos representing each category serve as samples only.
Add up to four photos or a 10-second video of the safety concern. You can select photos and videos you’ve already taken or use your phone’s camera.
Add a brief description of your concern. If the site does not have an address, please describe how or where it can be found.
Review your information and hit “Submit.”
We’ll send push notifications and emails to keep you updated until your submission is closed.
You can track the status of your concern by selecting “My Reports” in the app:
A searchable list of all concerns reported through the app will also be available online.
Note that we will send you a confirmation email when we receive your concern, and you’ll receive an update each time the status of your concern changes. A final update will be sent to let you know the issue is closed and what actions were taken.
You can view reports submitted by others to see if the concern you’ve encountered has already been reported. Or, you may want to see the types of concerns that have been reported in your area.
View all reported concerns through the app:
Upon receipt, we’ll assign a case number to your concern and our Safety Team will review the information. Once it’s validated, you can track the progress of your concern in the app under My Reports. We’ll assign the issue to a work team to be repaired or addressed, and when the work is complete, the concern will be closed.
We’ll also notify you each time the status of your concern is updated. Our goal is to resolve the concern or let you know when the work is scheduled to be complete, within 30 days.
Each submission we receive is reviewed by our Safety Team and evaluated on a case-by-case basis, so the time to complete each submission will vary. Our goal is to resolve the concern or let you know when the work is scheduled to be complete, within 30 days.
Since the app is currently in the preview stage, the number of invitations we can send is limited. However, anyone who is interested should get on the waitlist and we’ll send them an invitation when there is an opening. The waitlist sign-up is at the bottom of this page.
Safety is our highest priority. With help from customers like you, we can learn about a hazardous power pole, power line or other PG&E equipment earlier than a scheduled inspection and make the necessary repairs as soon as possible.