Helping keep our communities safe


report it icon Our teams work every day to help keep communities safe from wildfire. We use drones, helicopters, weather stations, cameras and more to enhance our efforts. And now, PG&E Report It is part of our safety toolkit.


Learn about our efforts to prevent wildfires




PG&E Report It


tilted phone image

Our mobile app, PG&E Report It, makes it easy to report non-emergency safety concerns related to PG&E electrical equipment. The app is being launched as part of a pilot. During our pilot, usage of the app will be focused on reports from customers in high fire threat areas.


With the app, you can:



Download the app now. While anyone can download the app, only invited users can submit issues during our pilot period.

    






Video overview of PG&E's Report It

PG&E Report It Overview

Audio description and transcript are available for this video: 

Access an audio descriptive version
Download a transcript (PDF, 96 KB)

PG&E Report It Overview

1OF1

Audio description and transcript are available for this video: 

Access an audio descriptive version
Download a transcript (PDF, 96 KB)

IMPORTANT: This app is not meant for emergencies. If you see a downed or sparking power line, or smell natural gas, leave the area immediately and call 911.


Use the app to report these types of concerns…



TREE OR VINEPOWER POLEPOWER LINEELECTRICAL EQUIPMENTOTHER

NOTE: The photos below are samples of common concerns.



Tree or Vine near a poleTree or vine (touching/near pole or line): Overhanging, dead or dying, strain or abrasion to equipment, within 4’ of electrical conductor, tree trimmer debris, other.

Tree touching the electrical pole
Image of a damaged pole
Tree debris causing abrasion to electrical equipment
Overhang tree causing strain to electrical equipment
  • Be sure to include a photo of the asset tag number if safe to do so. It helps us identify the exact location of your concern.
Image of a power line


How to determine if it’s a power line or communication line


If you see a pole with three sets of wires, the top two are power lines and the lowest one is a communications line. Communications lines are owned by vendors like AT&T and Comcast. Issues with communications lines should be reported to the communications vendor.


Image of a power line

Trees around the service wire to your home


As part of our Vegetation Management Program, we maintain required safety clearances around transmission and distribution power lines that serve cities and neighborhoods. However, you are responsible for maintenance of the service wire that runs from PG&E’s electric pole to your home. You can call us at 1-800-743-5000 to request a free temporary service disconnect so you or a contractor can safely work around the service wire that connects to your home.


Image of a power line

Power PolePower pole: Leaning more than 10%, burned, cracked, woodpecker holes, decayed/rotted, vandalism, other






  • Impact to the strength of the pole: broken, burnt, deformed, corroded, gunshot, showing signs of cracking or decay
  • Poles leaning more than 10%
  • Woodpecker damage: damage on top of the pole, multiple holes within ~2”, medium cavity, or large cavity
  • Significantly reduced circumference or see-through pole
  • Vandalism
Image of a damaged Pole
Image of a damaged Pole
Image of a damaged Pole
Pole with holes
Leaning Pole
Leaning Pole -2
Image of a damaged pole
Image of a damaged pole
Pole damage-1
Damaged Pole -2
Image of a damaged pole
  • Be sure to include a photo of the asset tag number if safe to do so. It helps us identify the exact location of your concern. 
Image of a power line


Power LinePower Line: Frayed or damaged, low or sagging, buzzing, entangled balloon or another foreign object, other





  • Sagging lines, particularly when the power line is sagging far more than the others on the pole
  • Taut lines, frayed lines
  • Shoes hanging from a power line, mylar balloons caught in a power line, or other foreign objects caught on the lines
Sagged Power Line
Image of a damaged pole
Image of a damaged pole
  • Be sure to include a photo of the asset tag number if safe to do so. It helps us identify the exact location of your concern.
Image of a power line


Electrical equipmentElectrical equipment: Leaking, severe corrosion, loud or buzzing noise, damaged, other

Image of a damaged pole
Image of a damaged pole
Image of a damaged pole
  • Be sure to include a photo of the asset tag number if safe to do so. It helps us identify the exact location of your concern.
Image of a power line


Other Electrical concernsOther: Select this option if your concern is not related to one of the other categories. Please keep in mind the concern should relate to PG&E electrical equipment only.




Third-party equipment


Telecommunication lines often share PG&E power poles but are not PG&E equipment. If a concern regarding a telecommunication line or other third-party equipment is mistakenly reported through the app, we’ll forward the concern to the company responsible. Learn how to tell the difference between a communications line and a power line.

Reporting a concern


IMPORTANT: Before you start, review examples of safety issues, and see the difference between a power line and a communications line.


Tips for a great submission
Home screen image

1. Start on Home screen

From the Home screen, select the REPORT button.

Location Screen

2. Provide location

Provide the location of the safety concern by entering an address or by sharing your location and moving the target on the map.

Select your concern screen

3. Select your concern

Select which type of concern you’re reporting and then the type of damage. Note that the photos representing each category serve as samples only.

Add photos screen

4. Add photos

Add up to four photos or a 10-second video of the safety concern. You can select photos and videos you’ve already taken or use your phone’s camera.

Provide description screen

5. Provide description

Add a brief description of your concern. If the site does not have an address, please describe how or where it can be found.

Review and submit screen

6. Review and submit

Review your information and hit “Submit.”


We’ll send push notifications (on iPhone only) and emails to keep you updated until your submission is closed.

Tracking concerns you report


You can track the status of your concern after it’s been reviewed by our safety team by selecting “My Reports” in the app:


Tracking concerns screen shot
  1. From the Home screen, select “More” in the bottom right.
  2. Select “My Reports” to see the concern(s) you’ve submitted.
  3. Click on a concern for details and status.

A searchable list of all concerns reported through the app will also be available online. Visit PG&E Report It – All Submissions.


After we have reviewed your concern, we will send you a confirmation email. You’ll also receive an update each time the status of your concern changes. A final update will be sent to let you know the issue is closed and what actions were taken.

Viewing concerns reported by others


You can view reports submitted by others to see if the concern you’ve encountered has already been reported. Or, you may want to see the types of concerns that have been reported in your area.


View all reported concerns through the app:



  1. On the HOME screen map, click on any icon on the map to see details and status of the concern it represents. If the map is not displaying your area or another area you’d like to view, enter the address.

OR


  1. On the HOME screen, select “Filter” under the map.
  2. Narrow your search by selecting among these filters: Report Author, Report Type, Report Status and Report Date.
  3. Hit “Submit” to see a list of the concerns you’ve filtered. Click on each one to see its details and status.




View all reported concerns online:


A searchable list of all concerns reported through the app is available online. Visit PG&E Report It – All Submissions.

Frequently asked questions

Join the waitlist


To submit issues using PG&E Report It, you must be an approved user in our system. Enter your email address below to get notified when we add more users. PG&E will keep your email address confidential.


NOTE: Internet Explorer is not supported for this form.